One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 396,598 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 396,598 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Dissappointed you could not give me a competitive quote for my van insurance this year. Sadly I have had to cancel policy at renewal as much better price elsewhere.”

Helpful Report

(Car) - Posted 5 years ago

“It took hours to finally make contact (the customer service phone number is a JOKE!) so I ended up using Live Chat. Spoke to Daniel (di1) who seemed to grasp my situation - but was unable to resolve the matter before I had to go out. He said he would speak to the underwriters and email me the result. I am still waiting. I also requested a copy of the chat - and I'm still waiting for that as well. Not impressed. Instead of offering a £40 reward for getting a second policy holder to join up, sort out this policy holder first please. I also do not want any marketing emails, messages or mail shots - just deal with this problem or I am walking away.”

Helpful Report

(Car) - Posted 5 years ago

“I provided the following information: 2nd August Reference: 06031330 Policy Number: 001QDV0027774 Policy Type Commercial Vehicle Integrated Policy Provider: Premier Underwiting Vehicle Registration Number: WN53 LHH and requested evidemce of no claims bonus. No answer was provided and the chat was didconnected by you.”

Helpful Report

(Cv) - Posted 5 years ago

“Code no . I used the chat line but did not receive an answer to my question.”

Helpful Report

(Cv) - Posted 5 years ago

“Did not resolve my question, closed the call when I was putting my child in the car and was unable to respond or even see what the final message was.”

Helpful Report

(Car) - Posted 5 years ago

“NEEDED MY INSURANCE PRICE AS I AM AWAY SOON FOR A MONTH”

Helpful Report

(Car) - Posted 5 years ago

“Not had a reply to my problem yet and i don't think i will”

Helpful Report

(Car) - Posted 5 years ago

“This wasn't the customer agents fault but the fact I requested a cancellation within 1 hour of purchasing insurance and have still been charged an outrageous amount as an admin charge means I have given you a bad rating.”

Helpful Report

(Home) - Posted 5 years ago

“I tried 4 times to amend my policy each attempt failed with the final one sending me to the survey before I had chance to read the last note so when I fill the survey in the chat closed”

Helpful Report

(Car) - Posted 5 years ago

“Took to much time and wasn’t helpful”

Helpful Report

(Cv) - Posted 5 years ago

“Car insurance quote "way off the scale ". £30 broker fee a joke..”

Helpful Report

(Car) - Posted 5 years ago

“Seemed like a good price for Van insurance; but a couple of days later when I want to look at the details, it doesn't seem possible online and the call centre suggests I phone up and ask any questions. With a choice of buying unseen and going to another provider, I went elswhere. OneCall please fix this, I might have boght from you.”

Helpful Report

(Cv) - Posted 5 years ago

“Confusing communication and inadequate “Live Chat” experience. Will not be renewing or dealing with this company again.”

Helpful Report

(Car) - Posted 5 years ago

“Called as my renewal documents hadn't arrived, I changed address, I said I would like to shop around for quotes, so no revised renewal was sent. Still no renewal offer. Not good. Increased price, even though I have made no claims. My comment that I would compare with other providers meant that I was not sent a new quote at my new address. Not good customer service. No reward for loyalty.”

Helpful Report

(Car) - Posted 5 years ago

“Your staff are extremely helpful on the on- line chat but your phone system is rubbish. I could not get through your automated switchboard. I tried every option to try to get through to a person but failed. None of the options worked and it kept sending me to the same basic options which didn't cover my problem. It drove me up the wall”

Helpful Report

(Car) - Posted 5 years ago

“Really hard work at times not very clear way do things, but chat agent very helpful dw9.”

Helpful Report

(Car) - Posted 5 years ago

“CgCvcbgfhdfddgcxchbxc”

Helpful Report

(Car) - Posted 5 years ago

“I had contacted One Call to add my daughter temporarily to my existing policy for vehicle SA09DVN (i have my car, two motorcycles, my wife's car and our home insurance with One Call). I had previously obtained a quotation a couple of months for this and was quoted £90 and had passed this info on to my daughter who is visiting from the US for Christmas and New Year. Turns out now that you don't cover US residents (never mentioned before) and can't now provide cover. Have to now go back to my daughter and tell her that the info I provided previously was mince. Not happy.”

Helpful Report

(Car) - Posted 5 years ago

“nk3 was more concerned about finding out who I am renewing with plus details of the new policies, rather than simply giving me a contact email address for the renewals team. I had to request this information three times.”

Helpful Report

(Car) - Posted 5 years ago

“The policy you have of chat online is frustrating and you are very expensive and take too much money and then refund back. It’s a very strange and complex policy and this is why o won’t be renewing with you.”

Helpful Report

(Car) - Posted 5 years ago

One Call Insurance is rated 4.6 based on 396,598 reviews