One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 396,598 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 396,598 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

Visit Website

Write Your review

Tell us how One Call Insurance made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The agent could not supply the information I was seeking. The chat line agent was impersonal and did not inspire confidence.”

Helpful Report

(Car) - Posted 5 years ago

“Conversation was frustrating as my clear questions were not even adequately answered. I have made it clear that I will not be renewing my car insurance with One Call and wish to have this confirmed please ?”

Helpful Report

(Car) - Posted 5 years ago

“I agree with other feedback, there must be a better way to handle no claims? I've changed and was offered a much better deal.”

Helpful Report

Posted 5 years ago

“All I needed was a straight forward e mail address to send proof to you I do not understand portals it’s hopeless”

Helpful Report

(Car) - Posted 5 years ago

“It was fine as long as I was with them, it was when I wanted to cancel my autorenewal that things went wrong. I first contacted them to see if they could beat my other quotes. They couldn't, I then told them I wouldn't be renewing. So far so good. I contact them again a week later to make sure they will not be auto-renewing, at which point they told me that they had already made a note and it wouldn't auto-renew. So I left it at that. When it came to the renewal date, the insurance auto-renewed. I contacted the company to have my proof of non-claim-bonus when I realised the insurance had auto-renewed. I contacted customer service who said that I had agreed to the auto-renewal during my first call and that they had no record of my second call. They kept insisting I hadn't cancelled even though I told them repeatedly what had happened. In the end I threatened them with the FCA if they did not immediately cancel and refund all moneys. I logged in today and my policy has been cancelled, but I don't hold up any hope of getting my no claims bonus certificate. I will never touch again.”

Helpful Report

Posted 5 years ago

“I will gladly leave a positive review when I receive a copy of my transcript with Mary reference MP5. Until then unfortunately POOR as this transcript is most important”

Helpful Report

(Car) - Posted 5 years ago

“This policy of zero verbal communication sucks”

Helpful Report

(Car) - Posted 5 years ago

“Tried to change van insurance through live chat 45 min later still not resolved not happy”

Helpful Report

(Car) - Posted 5 years ago

“unable to make the changed via the portal”

Helpful Report

(Car) - Posted 5 years ago

“Very muddled service this year - the insurance documents on the portal do not say anything about the gold breakdown insurance we requested by phone and by chat. In this morning's phone call, we have been promised that the breakdown document will be emailed - we shall see if it turns up”

Helpful Report

(Car) - Posted 5 years ago

“Not particularly impressed, moving in 1 week but unable to change address until then? My bank and other insurance types managed it so unsure why One call can’t.”

Helpful Report

(Car) - Posted 5 years ago

“It took one hour plus to change vehicles on my current policy.”

Helpful Report

(Car) - Posted 5 years ago

“Was impressed with One Call Insurance until I wanted to do a simple change of vehicle today. Over an hour with live chat as their system did not recognise reg number of a brand new car, then had to call customer services to make the payment. I thought it would be more efficient way of doing things but sadly I was wrong. Also, standard admin fee of £39 to change a vehicle, did get a reduction of £15 for doing on line but still, a very high charge considering everything is digital!!”

Helpful Report

(Car) - Posted 5 years ago

“About what you would expect. Live chat is as slow as slow can be. It’s not really live chat it’s sort of ‘just about alive chat’ A long time to actually have a chat with long durations between answers. You sort of get there in the end.....bit like being stuck in a call centre queue. Probably would avoid in future for this reason.”

Helpful Report

(Car) - Posted 5 years ago

“The live chats online have been just as useless as the live chats on the phone ( and that’s when you can get through) Will not be using this company next time around that’s for sure.”

Helpful Report

(Car) - Posted 5 years ago

“I am not happy with the service as I have had a accident which the driver in front just slammed on and I skidded in the wet weather I have bin un able to get to and from work as my car is undrivable I also work away from home in ashford Kent and have no means of gettin to and from work or back home just had no help or support from yous my insurers as iam a first time driver I just don't no what to do about this.”

Helpful Report

(Car) - Posted 5 years ago

“Adding another driver was a ridiculous price, more than entire insurance quote. Have gone back to previous provider who made no extra charge. Big con!”

Helpful Report

(Car) - Posted 5 years ago

“Not really good. I spoke with Sam S and it appeared that they were not giving me friendly responses. It was like one or two word answers. It just seemed very lazy. And it took ages to respond.”

Helpful Report

(Car) - Posted 5 years ago

“Was disappointed that my query wasn’t solved on 2 occasions”

Helpful Report

(Car) - Posted 5 years ago

“Tried chat without success also phoned that was the same hopefully you received licence details”

Helpful Report

(Car) - Posted 5 years ago

One Call Insurance is rated 4.6 based on 396,598 reviews