One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 396,602 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 396,602 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“£99 pound for someone who got 8years noclame bonus I think that to much”

Helpful Report

(Car) - Posted 5 years ago

“Agent lee ‘lmp’ Did not do what he said he would Disappointed”

Helpful Report

(Car) - Posted 5 years ago

“Today I have spoken to 3 advisors, none of whom could actually help as there seams to be an issue with me accessing my documents on the portal. The last one passed the problem on to the development team. I am still unable to get my documents after three days of trying. Actual advisors were fine, but the fact I still cant access or check my police details are correct means I cant use my vehicle until this is resolved. Not happy at all!”

Helpful Report

(Car) - Posted 5 years ago

“Over 20 minutes to exchange approximately 8 messages on a fairly basic query.”

Helpful Report

(Car) - Posted 5 years ago

“Last message sent from your team said (thank you)but did not indicate that we was complete. Also I have another vehicle that gave me a reduction why haven’t you?”

Helpful Report

(Car) - Posted 5 years ago

“tried to change vehicle details, could not do through portal so prompted to use live chat that was not working, so called direct only to be charged for change over, will seriously consider mine and wifes policies when up for renewal,”

Helpful Report

(Car) - Posted 5 years ago

“Not very good at communication”

Helpful Report

(Car) - Posted 5 years ago

“The chap I spoke to was very helpful and pleasant. Our issue is that it cost £39 for an admin charge!!!”

Helpful Report

(Car) - Posted 5 years ago

“Hp1, happy with reply but not happy about extra charge for change of car and quote more expensive than other car insurance. Could have saved myself £60 renewing with someone else. So disappointed ☹️”

Helpful Report

(Car) - Posted 5 years ago

“Got a new car 2 days after renewal of policy and got charged £25 to change car and an extra £150 for new car. On comparison website I could have changed company for £60 less. Won’t be renewing next year.”

Helpful Report

Posted 5 years ago

“Hopeless chat programme, it doesn’t work. Been cut off twice whilst holding and once in middle of call. No one phoned back. Very poor. Renewal details not updated properly on web site . Not impressed”

Helpful Report

Posted 5 years ago

“Poor service”

Helpful Report

(Car) - Posted 5 years ago

“Absolutely extortionate prices from this insurance company to cancel a policy leave well alone”

Helpful Report

(Car) - Posted 5 years ago

“A £39 fee to change an address on your system is outrageous. Imagine if all policies held this in terms and conditions people would be hundreds of pounds out of pocket because they've moved house? Will not be renewing my policy with you in the new year.”

Helpful Report

(Car) - Posted 5 years ago

“Competitive quote, but took £39 out of my paypal account with no warning email/call. Luckily I noticed it and called to enquire (16th in queue). They explained I’d made a mistake filling the application in, which is fair enough, but a £39 admin fee and no notification of taking the money is inexcusable, ‘one call’ is all it would have taken to explain (excuse the pun). They also asked for proof of no claims even though I was with the same insurance company last year! I won't be using them again. Keep a close eye on you paypal accounts people!”

Helpful Report

Posted 5 years ago

“Unfortunately despite options advising i was able to discuss changes to my policy i was advised that i needed to speak directly to the renewals team. As my policy was renewed today and has some errors i wanted to correct this urgently. It is difficult to make phone calls at home on an evening before 8pm as i only return home at 7.30pm which is why i prefer to use the live chat option during working hours. It is very frustrating that a service is offered but not able to be carried out.”

Helpful Report

(Car) - Posted 5 years ago

“Speaking with emmy, did not help much in facilitating transfer of NCD documents. Asked if i could send her an email, computer says no... Logged out and back in again, spoke to another advisor and whole process was done and dusted in 5 minutes no problem. More training required”

Helpful Report

(Car) - Posted 5 years ago

“I needed to add my 22 year old daughter (Clean driving license and no convictions ) to my policy and was told I couldn’t do so and ended up being conned into pay nearly £100 for A specialist insurance for three days cover on a Ford Focus Totally robbed”

Helpful Report

(Car) - Posted 5 years ago

“nk3 was helpful, but it all took too long (the wait and the chat was 30 minutes +) and I had to sign off before we could complete. A 10 minute phone call with most insurers would have got what I wanted. That is the way I will go in the future.”

Helpful Report

(Car) - Posted 5 years ago

“I was enquiring about getting my grand daughter insured as a driver on my car for just 4 days due to a long journey to visit relations this weekend. I had to answer a million and one questions to be told at the end of it that she was declined. When I asked why they could not give me an answer. She has been driving for over 20 years, never claimed for an accident, never had any insurance refused, never had any convictions or penalties in the last ten years or more so I can't understand why she was declined. The best part about all of this was she has her own car insurance with your company. I am very disappointed with this and won't be renewing my car again with you for next year.”

Helpful Report

(Car) - Posted 5 years ago

One Call Insurance is rated 4.6 based on 396,602 reviews