One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 396,602 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 396,602 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

Visit Website

Write Your review

Tell us how One Call Insurance made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“disppointed as took two phonecalls to find the information and also a call to another company who directed me back to onecall”

Helpful Report

(Car) - Posted 5 years ago

“I did many times contracts but no reply. So sad”

Helpful Report

(Car) - Posted 5 years ago

“My initial contact to take out the policy was fine. However, since receiving my documents I have been unable to speak to anyone to amend an error I have used the online chat and been told they can’t help I need to speak to the sales team. I have tried fo over r 40 minutes to call and speak to someone without success. The same message is repeated with every option none of which seem to apply to my query. No option to speak to the sales team! I have resorted to writing to them. Not good enough!”

Helpful Report

(Car) - Posted 5 years ago

“Contacted to stop the renewal of my policy after finding out that One Call could not come near a competitor's quote. The process is very slow and I still didn't get a confirmation that the payment wouldn't be taken from my account.”

Helpful Report

(Car) - Posted 5 years ago

“Access to support un necessarily complicated”

Helpful Report

(Car) - Posted 5 years ago

“Really frustrating that you cannot actually speak to someone on the phone. Live chat is ok but took 14 minutes to actually answer the question I was asking. Also, it would be good to have all the details you need for Windscreens on the website”

Helpful Report

(Car) - Posted 5 years ago

“Good 100 percent”

Helpful Report

(Car) - Posted 5 years ago

“The cost of the policy itself is competitive but the service in the event of a problem or query is poor. Why is the company called One Call when the only way I had to get through to someone in via on-line Live Chat ? I tried 4 times over several days to resolve a problem & in the end I solved it by contacting the actual insurance company direct. Spoke to a helpful person, matter closed in a few minutes.”

Helpful Report

(Car) - Posted 5 years ago

“I do not wish to renew my car insurance policy. Have tried several times to speak to someone but the waiting time was always ridiculous. I have also written to the company- NO REPLY! Poor service”

Helpful Report

(Car) - Posted 5 years ago

“Your final page will not except my driving license, i have uploaded them now but apparently the payment has not gone through because we cannot get past the final steps. Wasted time on your live chat, and now advised to ring you. Already spent 45 minutes doing this!!!!”

Helpful Report

(Car) - Posted 5 years ago

“Too expensive to me”

Helpful Report

(Car) - Posted 5 years ago

“Surly and unhelpful. Wouldn't listen to what I was saying. Claimed I hadn't declared a speeding conviction when it's clearly shown on the proposal Form / Statement of Fact document on their online portal. Also the conviction is declared in my details stored on moneysupermarket who I went through. Said they couldn't do anything for 6 weeks? Make sure you keep copies / evidence of everything. And…. they want an extra £86.24 (almost a third the cost of the policy). This is probably why the quotes are cheap.”

Helpful Report

(Car) - Posted 5 years ago

“Called customer service to add business use to my car insurance. Helpful young man said it would cost only £24 if I did it via online portal. I tried this but it told me I needed to speak to an agent via online chat. This guy told me to try the other two things I'd already tried. Had to say twice that had already tried these routes. The actual cost was £59.15 not £24. Bit pricey seeing as some insurers do it for free. Asked if the updated certificate would be emailed to me. He said it would show in my portal instead but guess what? It doesn't. I need to see proof as I will be using my car to transport a disabled passenger as part of my new job. Feeling frustrated. The service seems amateurish.”

Helpful Report

(Car) - Posted 5 years ago

“Waste of time”

Helpful Report

(Cv) - Posted 5 years ago

“Didn’t get no where then it timed out”

Helpful Report

(Car) - Posted 5 years ago

“It is a terrible telephone service and live chat doesnt give you option to dis us. Too many telephone buttons to press.”

Helpful Report

(Car) - Posted 5 years ago

“Shocking, not willing to verify with my most current insurance and my last insurance company in Germany.”

Helpful Report

(Car) - Posted 5 years ago

“Frankly I felt as if I had been interviewed by a Gestapo Officer. Aggressive, self opinionated and that's the best I can say of a very unpleasant man.”

Helpful Report

(Car) - Posted 5 years ago

“I bought policy with 9 year or more No claims discount. After few days I received letter from one call insurance & they found 8 year No claims discount from their source & increase insurance by £74.40. Then I provide proof of no claims discount they said we considered 9 year or more no claims & neglect our letter. So when you buy policy make sure you put correct information otherwise they will charge a lot.”

Helpful Report

(Car) - Posted 5 years ago

“Very slow. make sure you've got plenty of time before attempting”

Helpful Report

(Car) - Posted 5 years ago

One Call Insurance is rated 4.6 based on 396,602 reviews