One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 396,602 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 396,602 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“They're cheap for a reason. The application process is fully automated which is fine until there's a problem with their system. I needed to submit my NI number and driving licence details which I did even though they have previously acknowledged receipt (twice). Now the policy has started I have received a letter (automated) threatening me with cancelling the policy in 5 days time because they haven't received the information. I've re-submitted the details and received another (automated) on-screen acknowledgement but will be away when my policy might be cancelled so whether I'll be driving uninsured is anybody's guess. There are times like this when saving a few pounds is a false economy.”

Helpful Report

Posted 5 years ago

“I used the portal and yd2 was the agent to change my vehicles kept address , I was charged a ridiculous £39 which I paid but it was not recognised or changed as the chat was ended before confirmation not by myself . Lucky I checked a few days later . Negligence as this could affect any future claims I may of had”

Helpful Report

(Car) - Posted 5 years ago

“Miss sold policy.believing I had legal costs when I dont.i would never buy a policy with out legal.cost cover in all my 20 yrs driving iv had this cover I ticked all the relevant info and now find out I dont have it and look at facing losing 1000 in legal costs”

Helpful Report

(Car) - Posted 5 years ago

“I am not happy with this company I had cancelled my car insurance and yet the took it out. When I called up to get it refunded they said yes they would and was really sorry yet it took another phone call again a week later to say still it had not been refunded back into my bank. The following day they put it in my bank but instead of the full amount of £42.51 they only refunded £11.95 i again called and a few days later they put £30.55 in. Only got the following day for take that back out. I called spoke to Scott Worthingon who said this would be back in my bank. That was over a week ago and still nothing. So i know I will not be using this company again as they have just proved they rob people and I will be taking this further”

Helpful Report

Posted 5 years ago

“the telephone service is absolutely rubbish.It goes round the houses and long wait I am first time customer may be last.Some times you have to wait almost half hour and you may end up in wrong section. There are too many options end up in wrong place also the live chat I have tried dozen times but is shut.Sorry to be negative”

Helpful Report

Posted 5 years ago

“The fast chat took far too long, not a fast response at all. I would rather have spoken to a person but could not find any phone numbers. It took me an hour to try to resolve my query”

Helpful Report

(Car) - Posted 5 years ago

“no email with insurance details so went on chat, took too long for advisor to become available. took ages to answer simple question. asked me for info i'd already given, poor start to my 1st time with this company”

Helpful Report

(Car) - Posted 5 years ago

“No flexibility and understanding Re my circumstances”

Helpful Report

(Car) - Posted 5 years ago

“Not good enough ,lost a customer”

Helpful Report

(Car) - Posted 5 years ago

“Eventually, having spent over 2 hours and receiving 5 different quotes from one person, I finally got it sorted thanks to Yasmin - yd2”

Helpful Report

(Car) - Posted 5 years ago

“Still no insurance documents through email and motor insurance database websites not showing my vehicle as insured plus can't access my portal online”

Helpful Report

(Motorbike) - Posted 5 years ago

“Be ok if chat wasn’t ended when I’ve not got acceptable answer”

Helpful Report

(Car) - Posted 5 years ago

“Cannot rate this as l am not sure the Requests l made have been action. Money paid but no documents updated.”

Helpful Report

(Car) - Posted 5 years ago

“Having a car accident is quite a traumatic experience. Having insurance provides a small amount of comfort. But when the accident isn't your fault, and your having to run around between companies to get them to settle the claim that wasnt your fault, but you are being penalized it just brings the trauma back. I thought my claim was settled, as my car was repaired in April and all sorted. Apparently its still marked as open and the solicitor advised that have been waiting for the invoice the whole time. Why has it taken so long, and now OneCall wont accept evidence from either Axa or the solicitor to confirm I am not at fault. This whole process is flawed, it punishes those who arent at fault. I am having to do your job and i find it incredibly frustrating. Also i am not happy that i only received the renewal statement 2 weeks before my insurance was due!”

Helpful Report

(Car) - Posted 5 years ago

“Poor communication after waiting 3 hrs for a recovery truck from home had to ring to find out when it would arrive then told I was not covered you could have at least Informed me”

Helpful Report

(Car) - Posted 5 years ago

“Wanted to change my insurance and I have changed vehicle. Did the on-line chat but the guy said he could not help as the quoting system was down. This left me with a problem as I was soon to collect the vehicle. He did not tell me I could have done it myself via the portal or offer any further help. Very disappointed and on the verge of insuring elsewhere.”

Helpful Report

(Car) - Posted 5 years ago

“Getting through to the correct department was extremely time consuming. The times for live chat is miss leading. Hard work.”

Helpful Report

(Home) - Posted 5 years ago

“Didn't get to do what I was trying to do (add a driver), the portal didn't seem to do what the advisor believed it would do so am now going to have to phone them and probably go through passing all the information on again, what I thought was going to be a 5 minute job seems to be going to take quite a bit longer that that!!”

Helpful Report

(Car) - Posted 5 years ago

“Responding to a text / e mail regarding 'outstanding' info on policy , despite to 'calls' via 'chat line' I'm still in the dark as to whether or not I have full cover.Chat line cut off before I could determine if docs uploaded were ok, then contact via chat line again , but issue not fully resolved. I know its a Sunday but,...It's quite worrying getting an e mail/text on a Sunday stating that you need to make contact and then not be able to fully resolve the issue.”

Helpful Report

(Car) - Posted 5 years ago

“£145 renewal quote for TPFT motorbike insurance became £204 when I told them I'd moved from London to Edinburgh. This became £76 fully comprehensive with lower excesses through a comparison site search . Its hard to fully condemn them since the did provide a very good policy in the end but they did try it on in the first place. So poor in that sense. I suppose most insurers/brokers behave the same though.”

Helpful Report

(Car) - Posted 5 years ago

One Call Insurance is rated 4.6 based on 396,602 reviews