One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 396,602 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 396,602 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Very disappointed to have to pay £84.45 to cancel my car insurance. I’ve had to sell my car but when I do get a new one, I will be looking else where for my insurance.”

Helpful Report

(Car) - Posted 5 years ago

“The ONLY insurance company out of my 4 vehicles to charge a cancellation fee because of a medical condition..... Won't be using these people again. Never ever had an accident or claim in my entire driving career.”

Helpful Report

Posted 5 years ago

“I had to cancel my policy because none of my ncb documents were accepted and no one could be bothered to help with it.”

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(Car) - Posted 5 years ago

“I called and went through several menus of "press 1 for this and 2 for that and 3 for the other" to end up with one where I needed option 4 but every time I pressed 4 it went back to telling me the options, which I found very annoying. Then I spotted the live chat so I logged onto that to have the box disappear and have to log on again. After a wait of several minutes, despite being no. 1 in the queue I was told that my renewal had been sent out that day and was also on my portal. So I signed out and attempted to log into my portal, when I was told that my portal probably needed activating. But It didn't tell me HOW to activate it! So back to the chat to be 10th in the queue. Eventually I was dealt with and the lady sent me an activation link which worked fine. It took over 40 minutes to find out about my renewal, which I thought should have been straightforward.”

Helpful Report

(Car) - Posted 5 years ago

“Used online chat to advise that I have changed my email address. Was asked if I had "fully moved into the property" yet! Asked why it was difficult to find a contact email/number on your website - my question was ignored and I was then asked to give a thumbs up which I declined to do. Not impressed.”

Helpful Report

(Car) - Posted 5 years ago

“Im on my 3rd attempt at getting the right policy details, when I asked for email confirmation that it had been sorted I was asked to get in touch again to see if it had been done. I don't expect to have to chase up when the error is with the insurer. I hope my 14 day grace period dosent elapse meanwhile or Im going elsewhere.”

Helpful Report

(Cv) - Posted 5 years ago

“A tivation Portal constantly showing 'Error' message on multiple platforms. Supplied multiple NCB proofs to compensate for error. Onecall would not accept. Now my premium for a 125cc moped has risen an additional £70pa on top of £105. Poor admin, poor service, poor premiums. WILL NOT USE AGAIN. AVOID.”

Helpful Report

Posted 5 years ago

“Waiting time between text was too much. I could not get my answer. I did call to 01302 554010 but no body answered. Very unhappy as my time has been wasted and my problem has not been resolved.”

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(Car) - Posted 5 years ago

“It is impossible to cancel your insurance with One Call. We have called many times and either you have to hold for ages or alternatively the call gets cut off mid conversation with the agent. We have had to write in now in order to get everything cancelled. Definitely wouldn’t recommend this company.”

Helpful Report

(Car) - Posted 5 years ago

“I cannot register because i have the same surname, post code, and email address as my father, and to get help by phone takes a extremely long time. I will have to check if other companies are as difficult to contact when my policy expires”

Helpful Report

(Car) - Posted 5 years ago

“Re sf7 - got cut off before I'd finished speaking”

Helpful Report

(Car) - Posted 5 years ago

“Terrible service from online chat person (Kaci), poor English skills and rude also...will not be using it again.”

Helpful Report

(Car) - Posted 5 years ago

“Not received my policy documents despite e mail telling me they have posted them Unable to access Live Chat. Disappointed with service so far.”

Helpful Report

Posted 5 years ago

“quite simply the waiting time to get through to an adviser.”

Helpful Report

Posted 5 years ago

“AGREED RENEWAL 21 NOV B072178 (CONNOR) NO INVOICES YET TO CHECK ACCURACY PLEASE SEND BY RETURN”

Helpful Report

(Car) - Posted 5 years ago

“Took too long to answer on live chat.”

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(Car) - Posted 5 years ago

“iv waisted a hole day with bull,,,,,,,,now i cant sign in or log in theve got my detailes round back to front ,reset pass word 5 goes, talk ,chat ,site, again no go just says data provided doesnt match our records,waist of time ,once youv paid ,then the bull....t starts wont this ,wont that,,hole day ,waisted day,wish id stayed with lv for the £30 more,this has been a nightmareklbv bn vb ,”

Helpful Report

(Car) - Posted 5 years ago

“I had several attempts to amend my existing motor policy through your portal, for a change of vehicle. This proved very frustrating since the details of both vehicles were coming through onto the final page with errors. The start date for my existing car was shown as 25/11/19 - this was the date of acquiring the new vehicle. Also the new vehicle which was first registered in 2014... was showing as Vauxhall(2011)Mokka. Each time I tried to amend these errors it reverted me back to the beginning. After 3 attempts I tried to contact online chat line which seemed to take for ever, so I then phoned your Company direct to find out that I was No 11 in the queue ...another considerable wait. I did eventually get this resolved & was assured that the details for my new vehicle would be correct on all relevant paperwork, prior to my making an online payment to cover the additional fee + admin costs. Not a very good service at all.”

Helpful Report

(Car) - Posted 5 years ago

“Very frustrating that there is no number to speak to an advisor. On livechat it took 14 minutes to get an answer to my question. Also, it would be helpful if there was information relating to Windscreen claims, on the website, as this is a common enquiry”

Helpful Report

(Car) - Posted 5 years ago

“To long waiting to speak to someone. I needed a problem resolved. Fed up waiting.”

Helpful Report

(Car) - Posted 5 years ago

One Call Insurance is rated 4.6 based on 396,602 reviews