One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 396,602 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 396,602 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Service was horrendous, over 2 hours, between calls, live chats to have my policy changed over to new car. Previously never had issues when doing so. Will not renew my policy in September”

Helpful Report

(Car) - Posted 5 years ago

“IT system fails to sort out what should be a simple password change. Feeling of being fobbed off.”

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(Car) - Posted 5 years ago

“Difficult to contact. Difficult to get the discount code activated.”

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Posted 5 years ago

“Tried to get the £40 discount thing by mentioning RT5 username in review but this failed because I did not put the username in the discount section. Submitting a review right now and there IS no discount section to put the username into!!!”

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Posted 5 years ago

“has my payment gone through?”

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(Car) - Posted 5 years ago

“May be cheap insurance but a £39 fee to change address, using on line chat averaging over 3 minutes for a reply from the agent all adds up to them loosing my custom next time”

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Posted 5 years ago

“Waiting for my revised documents to come”

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(Car) - Posted 5 years ago

“Online portal is an actual joke ,”

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(Car) - Posted 5 years ago

“Absolute rip of merchants if your a long term customer and change your vehicle the payments for new car remain same as old car even though engine size has changed from a 2.2 litre to a 1.4 litre absolutely disgusting they don't even reward your loyalty”

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(Car) - Posted 5 years ago

“sadly their free breakdown cover is not free and they charge £20 per call out if you need use it . the fact that u can upgrade it is neither here nor there unless u want a premium service . i just want the fix at roadside cover and towed to nearest garage that is promised and included in the price but this charge is hidden in the small print . so its a blatant lie .!!”

Helpful Report

(Car) - Posted 5 years ago

“I still am not sure if I have a paper copy of my insurance policy being sent to me through the post”

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(Car) - Posted 5 years ago

“can't believe you request praise before you deliver the requested service. are you joking send the requested service before the automated request for praise arrives Useless service till my request is completed. Absolutely minus 100% PRAISE TILL I RECEIVE MY REQUESTED PROMISED SERVICE”

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(Car) - Posted 5 years ago

“|I was timed out before I could finish typing my request.”

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(Car) - Posted 5 years ago

“Can't send proofed no claims via https portal when it is telling me I can upload instantly on the web site”

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(Car) - Posted 5 years ago

“bi2 was unable to help but it took about 20 minutes to tell me that.”

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(Car) - Posted 5 years ago

“The agent was unable to really help but at least she tried. However I had already spent 3/4 of an hour on the website and on the chat options entering the same information twice and am still unable to do what I want to do without it costing me a lot of money.”

Helpful Report

(Car) - Posted 5 years ago

“The problems is that you want to get through to someone to ask a question, there are so many options on the phone line that, it extremely difficult to get through to a person. When I eventually did by phone and chatline the person though very polite was unable to answer my question - which was very simple - Which windscreen repair company did OneCall use. This is appears not to be on your website, or if it is it is not very accessible. So it was a poor experience - I wanted a human being who was well informed by a member of staff at OneCall.”

Helpful Report

(Car) - Posted 5 years ago

“They logged off”

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(Car) - Posted 5 years ago

“I felt that I have been ripped off for cancelling a car policy. I will never use OneCall again, nor will I recommend them to anyone I know.”

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(Car) - Posted 5 years ago

“I used live chat. I explained I had a stroke and i had to sell my car, so I wanted to cancel the policy and get proof of NCD for the future. Firstly, NO sense of compassion that I had suffered this life changing thing. Secondly NO explanation, just "it will happen when everything is cancelled". I had to probe to get any answers about how I get my money and proof of NCD. Overall pretty rubbish. Won't be using your company again”

Helpful Report

(Car) - Posted 5 years ago

One Call Insurance is rated 4.6 based on 396,602 reviews