One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 396,602 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 396,602 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The agent was very short not very helpfull almost to the point of rude. I also do not understand why, when the car was written off in an accident on 19th August 2019 that the insurance policy was not frozen until such time that a new car was purchased and insured, not at all impressed.”

Helpful Report

(Car) - Posted 5 years ago

“No response to request to change direct debit date”

Helpful Report

(Car) - Posted 5 years ago

“I find it infuriating only being able to communicate by online chat which regularly freezes. Tried to increase my premium even though no notification to upload ncb. Then finally rectified and another email today advising my premium had increased from The agreed quote ?!?! Another lengthy painful email chat and apparently all sorted... until the next random email Tring to Increase premium again!!”

Helpful Report

(Car) - Posted 5 years ago

“VERY DISAPPOINTED AT QUOTE FOR CHANGE OF VEHICLE. MUCH BETTER BEING A NEW CUSTOMER AND GET A MUCH BETTER QUOTE.”

Helpful Report

(Car) - Posted 5 years ago

“Contacted One Call on Webchat. Response was very slow and did not resolve my login issue. I gave up waiting for a response in the end”

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(Car) - Posted 5 years ago

“Change of address £39 I find this a bit expensive since I pay my policy in full 4 months ago and to have to wait 10 minute on online chat as well”

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(Car) - Posted 5 years ago

“I found the correspondence using online chat curt, with no apology for demanding an additional premium without explaining why, nor immediately informing me how I could remedy the problem.”

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(Car) - Posted 5 years ago

“the insurance cover is very good.The live chat is poor 45mins.and still no resolution”

Helpful Report

(Car) - Posted 5 years ago

“Uploaded Proof of NCD documents yesterday and still not showing, Live Chat couldn't find them had to resend and will have to recheck later, in the meantime threatened with an increase of £ 484”

Helpful Report

(Car) - Posted 5 years ago

“I wanted to add my daughter to my car policy for a week, using the chat line, as suggested. The outcome was a silly quote, which I have not accepted. Surely One Call can do better than that.”

Helpful Report

(Car) - Posted 5 years ago

“Whats the point in having a customer portal if you have to contact via chat or telephone? I waited for 2 hours to be connected with someone on live chat about a simple matter that I should have been able to do in the portal, as soon as it was my turn I was cut off without speaking to anyone.”

Helpful Report

(Car) - Posted 5 years ago

“Couldn’t even come close to matching another company when I changed my vehicle and then charged me an outrageous amount to cancel my policy. Would not recommend you.”

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(Car) - Posted 5 years ago

“I hate talking to robots”

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(Car) - Posted 5 years ago

“It never solved my problem at all so not happy at all”

Helpful Report

(Car) - Posted 5 years ago

“Not very good”

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(Car) - Posted 5 years ago

“You were unable to assist me on the chat online but requested me to phone you. How do I do this when I have a severe hearing loss ? Will data protection rules allow my partner to deal with this for me?”

Helpful Report

(Car) - Posted 5 years ago

“I called Live Chat regarding a policy purchased online yesterday I am waiting on the policy being set up. I was told that I needed to call your office. I did call but the automated answer service kept playing back the same instructions without putting me in a queue. Therefore to call by phone was actually impossible. I was asked to call you but was told that you could not call me which is astonishing considering I had phone call last week from someone in your office chasing up a sale ! I have purchased two policies now. However the Live chat service was slow and not effective in my opinion.”

Helpful Report

(Car) - Posted 5 years ago

“I would have found it easier to speak to someone, using the computer was so frustrating. Never again.”

Helpful Report

(Car) - Posted 5 years ago

“So far I have not been able to find a phone number to live chat over the phone, can anyone help me please”

Helpful Report

(Car) - Posted 5 years ago

“First of all I do hope someone will read this and respond to it. Yesterday I was on the chat line four times, each time during the conversation I had I eventually had each chat cut off at an important stage. I wished to cancel my policy and was informed that it was going to cost me at least 50% of my annual insurance cost. Which I found absurd. After further discussion the cost of that was reduced to £112 , still high ,but I never had the chance to further discuss this quote as my chat was terminated. The person on the line was called Emmy. I realise that there will be a redemption fee due with regard to this issue and I am willing to pay it, but I feel that the amount due is excessive considering the car I owned had was only two months into the year. I have since cancelled my direct debit and I await further contact with you with regard to this matter. My Name is Mr Euan Wallace and the policy number is PTSC56649 and began on the 7/9/2019 , ref no 04208820. Please get in touch as I wish to resolve this issue as soon as possible. Thank you”

Helpful Report

(Car) - Posted 5 years ago

One Call Insurance is rated 4.6 based on 396,602 reviews