One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 396,565 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 396,565 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Presumably so slow due to insufficient staff? 40 minutes to achieve nothing! I closed down saying "too slow - Goodbye" not impressed.”

Helpful Report

(Car) - Posted 5 years ago

“Disappointed as I left all bank details and 1st instalment snd never got a reply so I don’t know wether I got insurance or not quite worried really and could not get a phone number that would answer not really very impressed!!!!!”

Helpful Report

(Car) - Posted 5 years ago

“Impossible to speak to anyone and live chat is awful. Takes so long. There is an astronomical charge to change anything on the policy and it was only when I made a big fuss it got waived”

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(Car) - Posted 5 years ago

“My quote this year is higher than last year and I have a no claims bonus of 16 years”

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(Car) - Posted 5 years ago

“I had to go through the process about 3 times online - eventually made the payment for the change of driver and I’ve had no documentation. Frustrating and poor”

Helpful Report

(Car) - Posted 5 years ago

“I am still waiting for your underwriter to do what ever he needs to do with an old, no fault claim, that has been closed for some time, and your company has received notification from my old Insurer to this effect. I am constantly phoning and being told this takes time...whilst receiving letters and email from your company telling me I have mis represented information, and you will be taking extra money from my account! Very dissatisfied customer I’m afraid. I will not be renewing my policy with you.”

Helpful Report

(Car) - Posted 5 years ago

“nobody available to chat about house insurance renewal. Renewal price quoted is excessive and has increased by 20% since last year.”

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(Car) - Posted 5 years ago

“Overpriced”

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(Car) - Posted 5 years ago

“Very slow indeed”

Helpful Report

(Car) - Posted 5 years ago

“I'm having trouble accessing the portal/live chat. Reviewing my details after purchasing a policy, I noticed the current mileage on the vehicle is not correct. For some strange reason the call centre person has indicated the mileometer reading as 0. I have state on all information given it is 3575 miles. ref: LN91363564424. This is connected to car reg: EW19ELH. I will be picking the car up in the morning. Please advise a colleague to call me to confirm on 07914641609”

Helpful Report

(Car) - Posted 5 years ago

“Wasn’t happy to give an estimate before buying a car and spoke to a James on message service on the portal”

Helpful Report

(Car) - Posted 5 years ago

“ro2 Not overly helpful”

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(Car) - Posted 5 years ago

“Not overly helpful”

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(Car) - Posted 5 years ago

“Had to leave live chat as I was not getting any feedback and it was very slow I had to do other things Was left just looking at the screen with no reasons as to why So so slow will have to contact later when I have more time None of my questions addressed”

Helpful Report

(Car) - Posted 5 years ago

“We need an overhaul of the insurance sector, shocking”

Helpful Report

(Car) - Posted 5 years ago

“I HAVE BEEN TRYING TO ADD A DRIVER TO MY VEHICLE INSURANCE FOR TWO WEEKS COMMENCING FROM TOMORROW. I HAVE NOT BEEN ABLE TO DO SO USING THE ON LINE PORTAL. I DO NOT WANT AN INSURANCE QUOTE FOR ONE YEAR. I THINK I WILL GIVE UP.”

Helpful Report

(Car) - Posted 5 years ago

“Tried to speak via live chat and was informed that I was required to phone advisor. The advisor insisted that I needed to change my policy on line but I could not do this as it is not possible to add a driver on my account. Very unhappy as I had waited for sometime to speak to an advisor and still no further forward. Poor service”

Helpful Report

(Car) - Posted 5 years ago

“Kept getting wrong number and brining transfer from person to person Code ce5”

Helpful Report

(Car) - Posted 5 years ago

“Kept being give me wrong number”

Helpful Report

(Car) - Posted 5 years ago

“I have only just joined One Call as a client and my initial thoughts are not positive. After making payment I was left in limbo as I received no instruction whatsoever. I then tried the live chat which was cut off at least 3 times. I am not filled with confidence”

Helpful Report

(Car) - Posted 5 years ago

One Call Insurance is rated 4.6 based on 396,565 reviews