One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 396,546 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 396,546 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Advisor wasn’t very clear or in detail of the questions I asked”

Helpful Report

(Car) - Posted 5 years ago

“If you a lucky enough to get through then they all all very nice and helpful, BUT today i have been trying to get through to them from 11.00am to 8.00pm to renew my motor insurance. I have called so many times today and kept being told i was around number 24 in the queue waiting time up to 45+ minutes, i am not going to sit on the phone waiting that long so thought i would try the online web chat only to find that was not available either ! I am very fed up this is just ridiculous if they are so busy they need to take on more staff rather than lose people's business . Needless to say i have now taken out my car insurance with someone else .”

Helpful Report

Posted 5 years ago

“I didn't get the answer to my question as I was disconnected”

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(Car) - Posted 5 years ago

“After being unhappy with my recent car insurance quote the lady who dealt with me found me a better one which I was happy with. The only objection that I have is that I had to wait for this to happen thus incurring cost to my phone call. It may be better if I had had a call returned. Generally however the lady was excellent. I think her code is CS1 or C81”

Helpful Report

(Car) - Posted 5 years ago

“Could change my address on line, had to go on a chat service that took more than half an hour then couldn’t help. Changed my wife’s policy with another company and it two mins online. Poor systems One Call insurance”

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(Car) - Posted 5 years ago

“Waited ages then got cut off without an answer”

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(Car) - Posted 5 years ago

“I found out on Saturday...past that I have being paying insurance for my 28 year old son...who has not driven my car for possibly 4 years......I only became aware of this after ringing to take my policy else where...due to it being very expensive...........after speaking to the kind lady on Saturday..I found out why it had been so pricey. ....”

Helpful Report

(Car) - Posted 5 years ago

“I didn’t hear anything back from Chloe B?”

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(Car) - Posted 5 years ago

“The contact was poor pracictly no use at all.al I got was to phone another department.when I phoned I was put on a waiting list saying I was number 20 and would have to wait 10minuits. Not very good at all.”

Helpful Report

(Car) - Posted 5 years ago

“I had trouble with my instalment today tokd them i would habe the money in my account by friday could they tqke it out then they saud no another date and will charge me 30 pounds which i havent git terribke custoner service”

Helpful Report

(Car) - Posted 5 years ago

“Not happy”

Helpful Report

(Car) - Posted 5 years ago

“live chat kept going off had no success with the site or live chat”

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(Car) - Posted 5 years ago

“Poor online chat service, I contacted for one issue, was told there was another problem with my policy, NCB, and there was a deadline. I hadn't been notified and was unaware of this. Now having to provide more documentation in a short time, or cancellation, ect... I should have been told weeks ago. Agent on chat implied it was my fault, or that i had lied to them. Frankly not good enough.”

Helpful Report

Posted 5 years ago

“you did not change my policy when asked so i was driving without insurance you did not send emails as you said did not send chat as requested had to wait 45mins to chat to the first person 25 mins for second the third chat i only had to wait 10 mins and £39 admin fee to any changes to policy is just a rip off as you charge it even if it is done on line don't even post the new documents to the customer you have log on and print your own it is not anything to do with insurance company it is just you ripping your customers off”

Helpful Report

Posted 5 years ago

“It takes too long to talk to someone on the phone. Online chat is almost as slow as the telephone. I spent over an hour today trying to sort out a query.”

Helpful Report

Posted 5 years ago

“Gffhgbgggtrgf”

Helpful Report

(Car) - Posted 5 years ago

“The live chat is very frustrating and the payments portal”

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(Car) - Posted 5 years ago

“Mary was helpful but it took too long for me to get to her. I spent too long on telephone pressing buttons to then be told office was closed. You send me texts but I can’t reply.”

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(Car) - Posted 5 years ago

“bad customer service”

Helpful Report

(Car) - Posted 5 years ago

“No problem with the actual cover or price . Just Customer Services.... After receiving an email at 9.39 am this morning to contact One call Insurance my wife called them at approx 9.55 am on my behalf. After being put through to 3 different advisers she was then placed on hold for almost 30 minutes before being suddenly cut off! NOT HAPPY as meant had she had to phone back and go through the whole process all over again which subsequently delayed her in getting ready for an appointment at 11.45am After phoning back she managed to eventually get through around 10.30 am and resolve the issue with Rob who she said was extremely helpful! . Seriously thinking of Insuring the car elsewhere next year as never has this rigamarole before ...”

Helpful Report

(Car) - Posted 5 years ago

One Call Insurance is rated 4.6 based on 396,546 reviews