One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.65

4.7 Rating 447,696 Reviews

93 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.7

Based on 447,696 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely easy renewal process. Online chat assistant, AS3, was extremely helpful.”

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Posted 1 month ago

“Have been with this company for 3 years now and they have always been helpful and we have had no issues. They’ve even given us a cheaper quote this year, being a long term customer”

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Posted 1 month ago

“PS1, great service thank you”

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Posted 1 month ago

“SM5 was very helpful. Such a shame that my earlier contact with a different agent was disappointing. However no issues with SM5”

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Posted 1 month ago

“Great customer service, all explained clearly, would definitely recommend to friends and family”

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Posted 1 month ago

“AW1 handled my request well and efficiently”

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Posted 1 month ago

“Hi after making a call to the wrong number I had for onecall I was given the right number and put on toast chap who sorted my problem with no claims bonus out in a few minutes. Good clear voice and new his stuff thank you bb7”

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Posted 1 month ago

“DB4 and KP3 were both extremely helpful and efficient. They are a credit to one Call and made the experience of motor insurance renewal very smooth.”

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Posted 1 month ago

“Excellent service from SH1, dealt with very quickly.”

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Posted 1 month ago

“As a broker they understood that not all circumstances are the same for everyone and matched my need to the right insurer. They have a customer service team you can speak to if you prefer.”

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Posted 1 month ago

“JP3 Worked hard to help and was clear in every step of the process”

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Posted 1 month ago

“I used the online chat and spoke to EG4 who helped me register my driving licence check so insurance wouldn’t be cancelled. Thank you so much for your quick assistance and for putting my mind at rest that my policy would now be okay.”

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Posted 1 month ago

“I had a bit of a complicated situation with a new policy which other advisors tried to help with but unfortunately could not - until I spoke with Leanne(LE6.Leanne Warren-le6) who instantly saw the issue and fixed it there and then. My experience with her was absolutely perfect, not that the others I spoke to weren't great - they were, just maybe not as knowledgeable!”

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Posted 1 month ago

“Good customer service.”

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Posted 1 month ago

“when the web portal doesn't always work the live online customer is vital. On this occasion the call handler FP2 was helpful, efficient and quick to respond. many thanks for a good service”

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Posted 1 month ago

“I needed advice on how to reduce the renewal cost of my home insurance policy. The agent who answered the call and who advised me, NP3 was friendly, helpful and knowledgable. She managed to reduce the price but still keeping the quality of cover and support I was looking for. In the end the renewal cost was better than those I’d been looking at on price comparison websites. Plus it didn’t take forever! Thanks very much, an impressive service.”

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Posted 1 month ago

“Excellent service from EG4 , Covered all the details required to change my van insurance over.”

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Posted 1 month ago

“RK3 excellent customer service provided today by RK3. Sorted a much better price for my renewal letter. Fantastic service definitely renewing car insurance on 15 October 2026.”

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Posted 1 month ago

“Very helpful and professional. Great experience.”

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Posted 1 month ago

“Had to contact One Call today and spoke with Rhea (RB1) who could not have been more helpful. She was friendly, efficient, and very informed. She sorted everything out for us very quickly and we are very grateful to her. Thanks so much Rhea!”

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Posted 1 month ago

One Call Insurance is rated 4.7 based on 447,696 reviews