One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 400,827 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 400,827 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“ML2. A friendly and efficient lady. My query was dealt with quickly and with only one chat.”

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Posted 1 month ago

“Talked to ar3. Prompt response and very helpful! Very quick as well and easy to talk to. Thank you”

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Posted 1 month ago

“Chatted with ss9 this morning. Very helpful and made my renewal easy. I have spoke to 3 other agents and ss9 was only one that fully understood what I wanted and completed my renewal with ease.”

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Posted 1 month ago

“Sara helped me with my questions very promptly.”

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Posted 1 month ago

“LE6 this lady went above and beyond not only answered all my questions she made me feel very comfortable and it wasn’t one of those conversations. You just couldn’t wait for it to end lovely lady to talk to to. She was very friendly. I think the company needs to pay her more. She was amazing thank you She has one sexy voice. I think that’s why I would’ve paid more but she was great. Thank you again made my day.”

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Posted 1 month ago

“GM2 GEORGIA MILLS GAVE ME EXCELLENT SERVICE TODAY. SHE KNEW WHAT SHE WAS TALKING ABOUT WAS VERY HELPFUL AND PATIENT”

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Posted 1 month ago

“Today I needed to check if my comprehensive car insurance covered me for driving in Europe, and through chat, I was able to confirm that I was covered. This was my first time using the system, and I found it very efficient in saving time. The operative was friendly and quick in her written responses.”

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Posted 1 month ago

“I was assisted by Leanne LD6 who was very helpful on renewing my car insurance. I was called back after a system error as soon as possible, with apologies from Leanne. Insurance sorted with no problems. Thank you Leanne LD6. Regards”

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Posted 1 month ago

“Thanks EE3 for quick reply”

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Posted 1 month ago

“Thanks EE3 for quick reply”

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Posted 1 month ago

“Very helpful and prompt in my problem and resolved asap”

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Posted 1 month ago

“Very good chat and would recommend the service again”

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Posted 1 month ago

“LE6.Leanne Warren-le6 Polite , efficient and persuasive.”

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Posted 1 month ago

“Have now sorted out my insurance for the next 3 years thanks to ji9 Jake was more than helpful, thanks again”

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Posted 1 month ago

“LB3 was very courteous and helpful and answered my queries quickly and clearly.”

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Posted 1 month ago

“Keira sorted my renewal seamlessly. Thanks”

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Posted 1 month ago

“Needed to change my motor insurance and MB9 made it an easy process using the customer portal. Thank you.”

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Posted 1 month ago

“I was unable to update using the portal, but Ai2 was super helpful on the chat and soon updated my information.”

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Posted 1 month ago

“I received a Renewal e-mail for my House Contents Insurance and thought the price in comparison to last year was a bit steep. So I had a Live Chat with a chap named Alex AF1. After checking a few details Alex was able to quote me a reduced fee that was more than acceptable, as I stated in the chat when you are an OAP with 5 grandchildren every penny counts when Christmas comes around. One Call senior management should count themselves lucky that they have Alex AF1 in their Customer Services Department. I wish all of my calls to essential service company's (Utilities etc) were dealt with as professionally as Alex dealt with my query.”

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Posted 1 month ago

“Spoke with KT1 on Live Chat and my query was resolved quickly. I didn't have to wait too long to initiate the chat and Keira's replies were very quick, clear, and informative. I am very pleased with the service received and the outcome, thank you.”

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Posted 1 month ago

One Call Insurance is rated 4.6 based on 400,827 reviews