One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 400,506 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 400,506 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“CH5 was very helpful he explained everything and gave me options.”

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Posted 3 weeks ago

“I called One Call today regarding my Contents renewal premium. Was in a queue, so used the call back service. Call back within the hour by KT1. She was more than helpful and I came away a satisfied customer having renewed the policy.”

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Posted 3 weeks ago

“Had a nice chat with a nice young lady called vienna i think that was her name very helpfull with my new policey that seems very good nxt three years im platimum .where my policy does not change for the nxt 3 years when insurances keep going up plenty more perks of the policy etc .mike hellens”

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Posted 3 weeks ago

“AR5 . Chatted with him today about my policy. Very satisfied with the outcome.”

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Posted 3 weeks ago

“PS1 Please 5*”

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Posted 3 weeks ago

“Contacted One Call to enquire about driving in the EU. Agent BL1 was very helpful. Thank you.”

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Posted 3 weeks ago

“Ei1 was a very nice and helpful agent. Il happily give her 5* many times over, if all your agents are like her then il say you have a very happy customer base when they have issues! Like cancelling their DD like I did 🤦🏻‍♂️.. thanks again Elli”

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Posted 3 weeks ago

“KT7 quoted me a new affordable renewal very efficiently. Dealt with my enquiry satisfactory.”

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Posted 3 weeks ago

“Thanks for speedy assistance. JF3 was brilliant and effective.”

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Posted 3 weeks ago

“Really helpful LG3. Great service.”

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Posted 3 weeks ago

“Excellent service when speaking to a customer service adviser. Charlotte was very helpful in dealing with an issue on a new policy I bought.”

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Posted 3 weeks ago

“Great customer service and KB2 (Kristin) was dealt with in a quick professional manner.”

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Posted 3 weeks ago

“Such an easy process to renew. Rang and spoke to LE6.Leanne Warren-le6 she was so helpful. A very lovely lady and highly efficient and very quick service.”

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Posted 3 weeks ago

“Called one call insurance. Spoke to GM 2 . Very professional and efficient. My insurance was sorted out. Very happy”

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Posted 3 weeks ago

“talked to PS1. Looking at cheaper policy renewal.”

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Posted 3 weeks ago

“Recently lost both my parents in quick succession. Really difficult time and so many issues to deal with. Phoned One Call to sort their car insurance out. Must admit I had a sense of dread thinking I would have to jump through all sorts of admin and other processes but the woman who answered (Leanne Warren-le6) was brilliant. Very sensitive and kind about my parents and ran through options for extending/amending the insurance, given the circumstances. Also very helpful with price options. Really couldn’t have asked for better service. A pleasure to deal with. Thanks so much. Malcolm”

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Posted 3 weeks ago

“Very helpful agent IS1 but an hour wait to get on chat”

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Posted 3 weeks ago

“Well-written, prompt response. It helped no end. The agent was GB3.”

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Posted 3 weeks ago

“GM2 thanks for your professionalism and patience in finding me a cheaper quote and breakdown insurance on my van … Absolutely delighted thanks again…”

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Posted 3 weeks ago

“Thanks to KB2 for helping me with my query today.Quick response answered my question promptly and not long in the queue either.”

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Posted 3 weeks ago

One Call Insurance is rated 4.6 based on 400,506 reviews