One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 409,994 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 409,994 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Very helpful”

Helpful Report

Posted 1 month ago

“Wiktor P WP1 was quick and efficient when dealing with my query today. I love incentives in call centres, keep up the good work!”

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Posted 1 month ago

“Lauryn LG3 dealt with a cancellation. She was competent courteous and knowledgeable.”

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Posted 1 month ago

“Jh7 was extremely helpful this afternoon”

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Posted 1 month ago

“Called my ins company to cancel my automated DD for. my car ins and was attended by josh JA1 very helpful guy nice and polite which goes a long way inn this day and age well done to him ,”

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Posted 1 month ago

“jm6 was prompt and professional!”

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Posted 1 month ago

“PS1 was polite helpful and dealt with my request perfectly, thank you to Paige”

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Posted 1 month ago

“Very efficient , spoken very nicely very clearly easy to understand Was able to give me a very good deal on my car insurance Leanne Warren - LE6”

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Posted 1 month ago

“Excellent service from OC3, very helpful and patient when dealing with my queries. Highly recommended.”

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Posted 1 month ago

“Excellent help from Llana ( ir2 ) Listened to my request and gave me a favourable quote”

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Posted 1 month ago

“RW2 patient and great help”

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Posted 1 month ago

“Shanice.P SP6 was very helpful today. Very informative.”

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Posted 1 month ago

“ML2 agent was very helpful and answered my enquiry thoroughly and made making my annual renewal and payment very straightforward- thank you”

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Posted 1 month ago

“Jf3 very helpful”

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Posted 1 month ago

“Isabell was very efficient”

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Posted 1 month ago

“Kirstine (KB2) was the only representative at One Call Insurance who actually did her job thoroughly and followed up with me to confirm the outcome of the discussions I had had with several reps at One Call. Since 10 Nov 2025 I have spoken to no less than 8 people at One Call in an attempt to resolve the errors evident on my insurance policy document. I also left requests for call backs, which never happened and finally had to use the complaint route to resolve the issues. Kirstine rang me on Tuesday 18 Nov 2025 and within two telephone discussions the matter was sorted, and early on Wed 19 Nov she had completed the matter. That is customer service. Kirstine has a bright, 'sunny' delivery on the phone which was a notable change from others I spoke to; who sounded completely disinterested with a bland tone. I would like to recommend Kirstine for both her amiable approach and tenacity to resolve my problem. Tricia Bendle”

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Posted 1 month ago

“Quick responses and answered my questions”

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Posted 1 month ago

“Great service, called about my renewal and really happy with the advice and price given Advisor RW2, Thanks again”

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Posted 1 month ago

“EW9 was efficient and helpful”

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Posted 1 month ago

“Had to sort my changes on my billing date. The advisor was polite and helpful. Great company. The advisor was KS8”

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Posted 1 month ago

One Call Insurance is rated 4.6 based on 409,994 reviews