One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 410,031 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 410,031 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Great insurance company, easy to use and great friendly staff always at hand to help me with all my problems at any given time. Thanks to agent paige (PS1) for assiting me.”

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Posted 1 month ago

“Cn4 amazing customer service”

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Posted 1 month ago

“NE1 dealt with my query quickly and efficiently. Very satisfied, thank you for your help.”

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Posted 1 month ago

“PV1 was super helpful today when I needed to update details and check policy. It was lovely to actually speak to someone who was both knowledgeable and reassuring. I was very happy with the service and value for money. Thank you PV1 - much appreciated.”

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Posted 1 month ago

“We had a difficult problem part exchanging our car for a new one that wasn't yet registered on DVLA. Used OneCall live chat and Fraser, user name FS7, managed the vehicle change on our current policy efficiently and politely so five stars Fraser”

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Posted 1 month ago

“EW2was very helpful and helped me with my issues she also arranged for me to have my documents through the post which is something I prefer great job Elizabeth 5*”

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Posted 1 month ago

“Had chat with MB9 today very helpful completed everything without any problems. thank you”

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Posted 1 month ago

“Extremely helpful and informative friendly”

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Posted 1 month ago

“TJ" the most helpful person i have spoken to and did exactly what i asked her to do, so thank you !”

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Posted 1 month ago

“JH7 was great today.. asked lots of questions re changing my address on the policy and potentially cancelling my policy. I was given good clear advice and my call handler. Made sure I got what I needed with lots of patience.”

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Posted 1 month ago

“Gentle and quick”

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Posted 1 month ago

“Rw2 was very helpful, in helping me with my enquiry.”

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Posted 1 month ago

“Prompt, efficient, friendly , service with no hassle.”

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Posted 1 month ago

“Had three days of frustration trying to alter my insurance policy. Then I spoke to Shayla hill , absolutely bloody brilliant. Sorted my problem out straight away. Incredibly polite and professional lady . Carnt thank her enough. So good . Username sl4”

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Posted 1 month ago

“shanice P was very helpful”

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Posted 1 month ago

“NE1, answered my call in a confident and professional way. After I explained my inquiry to him, he set about solving it straight away.My inquiry was not as straight forward as I would have liked, without going into the inquiry to much it was complex. Any way NE1 done a fantastic job in resolving my problems with car insurance. He went about his work in a very professional and friendly manor and deserved a pat on the back for his customer service work, well done NE1; Thanks again NE1 5stars 10 out of 10 Derek Smith a happy customer.”

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Posted 1 month ago

“Great service thanks to MB1 and her prompt help.”

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Posted 1 month ago

“SP6- Shanice solved all issues and resolved my query professionally and efficiently, she was a great help!”

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Posted 1 month ago

“Jumped straight on the chat with EE3 as it could take upto 24 hours to apply insurance. Dealt with straight away. Great customer service”

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Posted 1 month ago

“Just used the online chat to sort out a login issue and had brilliant service from OC3.”

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Posted 1 month ago

One Call Insurance is rated 4.6 based on 410,031 reviews