One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 396,433 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 396,433 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I was looking to stay with one call but got a cheaper quote elsewhere...When I went on live chat I found I was being quoted even more. I now feel I must go to the other company with the cheaper quote...Live chat..very unsatisfactory....!!!!”

Helpful Report

Posted 5 years ago

“Got cut off after 15 mins of chatting and was not sorted”

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(Car) - Posted 5 years ago

“Despite CV19, it was almost beyond difficult to get in touch with someone to amend/query my quote. A Facebook message was promptly read but not replied to. Please update your web site to say any form of contact is highly likely using phone or chat room. Not good practise by onecall to keep business this time around”

Helpful Report

(Car) - Posted 5 years ago

“After talking on line to a agent who may I had was very abrupt with question and answers I was giving to add my partner to policy I decided to cancel my renewal and will insure with another company”

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Posted 5 years ago

“Unable to make payment on my car insurance link not working what can I do ?”

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(Car) - Posted 5 years ago

“didn't answer my question regarding insurance cover”

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(Cv) - Posted 5 years ago

“A LETTER THAT CAME ONE WEEK LATER THAT I BELIEVE DUE TO THE CURRENT SITUATION CORONA VIRUS! EVERYTHING IS A MESS AND NOT WORKING PROPERLY, UNFORTUNATELY. WITH THAT MY POLICY WAS CANCEL!! A LACK OF UNDERSTANDING AND GOOD WILL FROM ONE CALL. THEY DIDN'T GAVE ME A CHANCE TO MAKE THE THINKS RIGHT. FRUSTRATED AND ANGRY!!! NOW I HAVE TO MAKE A NEW POLICY AND I WILL HAVE TO PAY MORE!!!”

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Posted 5 years ago

“Have spent all morning trying to chase up a claim made in February which was lost in the system (no apology) found mid March and told action would be immediate. Since them nothing. Cannot get through on phone, email and Live Chat doesn't seem to connect in, so here I am still waiting for help. OneCall is not my favourite company. All looks good on the website but all glitz and no persazzzzz”

Helpful Report

Posted 5 years ago

“I was buying what I thought was a good deal for my car insurance. turned out I needed to keep upping the costs, so I walked away and bought another policy. However one call started the policy gave no opportunity to stop the process yesterday. I spent about an hour with various people on the live chat only to be told after the motor people had closed that I was speaking to the wrong people. The only way they will now stop the policy is by me cancelling and one call charging me. NMOT Acceptable”

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Posted 5 years ago

“Live chat staff need to learn some manners. Rude and obnoxious hence not renewed my policy with them. I did motor and household insurance for years and this company has to be the worst!”

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Posted 5 years ago

“Live chat very slow shame that we have lost the art of conversation”

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(Car) - Posted 5 years ago

“Very slow to respond on live chat what a pity we have lost the art of live conversation”

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(Car) - Posted 5 years ago

“I have recently been in touch with one call because my cars battery had run down due to lack of driving during the virus period. They told me that because I forgot to change my address since I moved home would incur charges. The charges were almost £100 just to change my details. There insurance is one of the cheapest out there but that figure is just rediculous and I won’t pay it. Now the are cancelling my car insurance because of their greedy policy. My wife is with one call too but when that runs out I will be changing to another company. Adios one call”

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Posted 5 years ago

“£247.52 previous year £375+£30 broker fee this year! No room to negotiate, not really worried if you stay or go! Just glad I never had to make any claims of any kind. Basically in my opinion firm looks good but behaves like a predator! Mind you with so many other insurance firms to choose from who cares.”

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(Car) - Posted 5 years ago

“Ac7 seemed very good on the chat I asked for what I needed an email stating my extra payments made he said I would receive it by end of the day. It’s now the 21.40 and it didn’t arrived. I needed to forward it on today but now unable to”

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(Car) - Posted 5 years ago

“Not much help at all disappointed”

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(Car) - Posted 5 years ago

“The final on line team member was helpful and the issue was resolved. However one other gave incorrect info and all was not helped with the chat service constantly dropping out”

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(Car) - Posted 5 years ago

“I am trying to renew my motor insurance policy it asked me to pay but I don't know how much it is”

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(Car) - Posted 5 years ago

“I'm trying to get in touch with regarding my insurance and can't get through to I sorted my insurance with you yesterday and don't no weather I am insured or not can you help me pls”

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Posted 5 years ago

Hi Anthony, we've sent you a mesasge via Reviews.co.uk if you could respond, we will look into this for you. Thanks.

Posted 5 years ago

“Was suppose to send a link so I could down load my no claims. But didnt”

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(Car) - Posted 5 years ago

One Call Insurance is rated 4.6 based on 396,433 reviews