One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 396,477 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 396,477 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Good afternoon On two occasions with the agreement of ‘Onecall ’ i paid my daughters car insurance for February and March 2020. My daughter name is Stephanie Hillman. Im sure you can find her on your system. On both occasions i paid £67.90 i was given a ref number ONECALL*3072470-20 for the last payment. This was taken from my account on the 13th March. This covered her to the 12rth of April 2020. I now find that you have cancelled her car insurance but retained my £67.90 without my permission! During this Lockdown period we are all going through, my daughter was shopping for a ninety two year old living in Addiscombe. The elderly lady is not allowed to leave her home but my daughter now cannot use her car because she is not insured. Could you explain why you have done this and I would like this resolved asap! Mrs D. Hillman”

Helpful Report

Posted 5 years ago

“Asked for an email confirmation of our live chat where I cancelled my automatic renewal car insurance in April. Two days later no email confirmation received. Know your busy but a one minute email confirming my live chat topic instruction, not asking for much is it?”

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Posted 5 years ago

“Not the advisors fault - the system set up is difficult for older people. You cannot phone, cannot email, live chat keeps hanging up. Not suitable if you need to speak to somebody.”

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(Car) - Posted 5 years ago

“Lost chat and couldnt get back to advisor”

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(Car) - Posted 5 years ago

“I can't find any other way to inform Your customer portal is not working correctly. I know this time is exceptional but..... Tried using landline but directed to Livechat. The only choice available there was 'claims'. Told my problem & he said he thought server had been down. Give it 5 minutes. Then he said he couldn't do anymore because wrong department, call Insurance. What Now? Can't check details are correct as instructed in 'thank you for renewing with us' letter. So got fingers crossed it is correct & that should we get stopped the police think so too. Mind you only using to get shopping.”

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Posted 5 years ago

“I understand that the Coronavirus is making everything extra difficult at the moment but trying to get through to One Call Insurance has been IMPOSSIBLE during the last week. I want to cancel my car insurance which expires on 31st March but there are NO options for this. I keep getting stuck in a vicious circle. No email option, Live Chat doesn't deal with cancellations so they recommend you call. When you call, the are not taking queries over the telephone. What option does that leave me with??? Writing a letter. God only knows when that will be read. Why is it that I can renew, make changes, take out new insurance but no simple option to cancel. I am now terrified that they'll take out nearly £300 which I don't have. I resorted to writing a letter and contacting my bank to ask if they can stop the payment being taken. Not heard back yet/ Ironic that they are called One Call. Very disappointing”

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Posted 5 years ago

“I know it is no-ones fault due to the current world situation, but I did not find the portals helpful at all. However I had help firmly on my daughter & she navigated so I was able to renew & pay for my car insurance.”

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(Car) - Posted 5 years ago

“Unfortunately was given contradictory info on licence details. Licence still had old address but was assured okay. Phone call with Tom today now not acceptable.”

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(Car) - Posted 5 years ago

“Poor so far, money taken and then system went down.”

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Posted 5 years ago

“So far poor I had some questions no answer they not operating then live chat took forever ... waiting and very slow to answer not answering properly and quickly. Awful service is like that person was doing something else at same time”

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(Car) - Posted 5 years ago

“Hi I have now been trying 2 days to send my license details on the portal and with no operators answering the phones my insurance will be cancelled in 2 days I'm a key worker and need to get to work can some one please contact me not happy with the service even though we are going through a difficult time”

Helpful Report

Posted 5 years ago

“Purchased two policy’s, only received one policy by text. Told when I rang back it would be resent. This has not happened. Also i have tried to send N I no and license no on your portal, will not go. If this is service I get when I pay you money I dread to think what it would be like if I had to make a claim. Big regret buy insurance from One Call”

Helpful Report

(Car) - Posted 5 years ago

“Live chat was fine, what was annoying is that I couldn’t change my payment date till I’d payed the bill that wasn’t the main Osijek the silly thing was that I still couldn’t change it until 5 days after I’ve payed? Made no sense at all to me just makes customers lives difficult pointless rule.”

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(Car) - Posted 5 years ago

“I think the pricing and cover is great value, but after my wife arranged the policies, I was later notified that my policies were due for cancellation as more information was needed (don't really understand why though). Probably my fault for not checking the welcome letters etc. However, I think the web site is quite horrendous, as I have now completed the data sharing pages (for both vehicles) twice, but each attempt has been hard work in navigating the site. The on-line chat has a massive blank field with a TINY!! poorly contrasted entry field at the bottom of the page. The DVLA data sharing page is similarly difficult with a tiny, poorly contrasted tick box which needs checking before submitting the page. I have shared the DVLA data with ONE CALL after entering EXACTLY the same details they requested two days earlier. I think you can tell I'm not very impressed with the site, or the inability to validate my driver details, when those same details entered into the DVLA site brought my account up at the press of a single button, no problem. I must presume that DVLA will now tell you I am who I say I am, using the same details I gave you originally.”

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Posted 5 years ago

“U keep calling me leaving me messages asking for my no claims, wen I have sent it u on my portal, it’s hard to call someone as ur on answer machine constantly trying to get to the write department so annoying”

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Posted 5 years ago

“Although I appreciate time’s are difficult at the moment, with all the pressure people are under I could have done without spending an hour being pushed from pillar to post, just to update my address! May I suggest your call centres unsure the chat staff are communicated to re: your changes otherwise I won’t be the only one who loses patience enough to cancel.”

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(Car) - Posted 5 years ago

“Its a bad service and it's hard company to get on touch with when you need them”

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(Car) - Posted 5 years ago

“Almost impossible to speak to anyone, kept getting referred back to the web site in the end took hours to get the driver details onto their system even though we had entered all information correctly. Should call the company " at least 5 calls and a long wait " not one call.”

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(Cv) - Posted 5 years ago

“I called asking for a copy of my no claims to be sent in email, which he said he would do for me and I have still not received email ? Can I please get it sent in email asap pleae”

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(Car) - Posted 5 years ago

“Just like to say the advisor I spoke to was very good, she answered my questions and tried her best to help. However I am disappointed that I did not receive my renewal in the post or by email (although I was advised this had been done) and I am more disappointed by the renewal price. Again it seems that once you get a customer then you do not seem to care about the renewal price. How can an increase of £235.50 from last year when there have been no claims or changes be acceptable?”

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(Car) - Posted 5 years ago

One Call Insurance is rated 4.6 based on 396,477 reviews