One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 396,432 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 396,432 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Would prefer to speak to a person”

Helpful Report

(Car) - Posted 5 years ago

“The live chat people ( tried 2 of them) were okay but the payme nt page failed to work twice. So gave up the renewal.”

Helpful Report

Posted 5 years ago

“i was disappointed that i could get a quote for a lot less elswhere but was willing to stay but was still £27.00 more a month then cheaper quote !!!!”

Helpful Report

(Car) - Posted 5 years ago

“Nothing we have received upon updating insurance details by any form of communication - Email / Post / Phone Msg !!!”

Helpful Report

(Car) - Posted 5 years ago

“Not very happy. I’ve asked for an extra month to pay my direct debit, explaining that I’ve had to stop work, due to being self employed, and no funds coming in, since the corona virus lock down. I’ve only just got a new temporary job to see me out till all this resolves, but I don’t get paid till the 15th of may from my new job. They said they can only extend till the 27th of April. It’s not a great help, when I’ve only just got enough for food till 15th may. I thought you as a company, would have a little bit of compassion during these horrid times. I’ve been a customer for several years now with one call insurance. Very disappointed this one time, because I think you’re great as a company”

Helpful Report

(Car) - Posted 5 years ago

“I am still waiting for the chat to commence”

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(Car) - Posted 5 years ago

“The company has no call providers only chat it’s take a long time please make a transperancy with customer and comunate properly”

Helpful Report

(Car) - Posted 5 years ago

“On this occasion I am rating the service as poor, tried for a number of days to get through to them to change the date of my direct debit by the time I did could not do it as it was too close to the day, my chat person offered no alternative help or even a sorry”

Helpful Report

(Car) - Posted 5 years ago

“The handler LY5 was great in assisting me today, so I don't want the low amount of stars to reflect her work. ashame I couldn't renew with the company today after being with them for 6 years but the renewal price was way to high, they have normally always been great but today I felt let down after so many years of custom.”

Helpful Report

Posted 5 years ago

“My car which has been insured with you since December 2019 has not been registered on the MID date base and am therefore unable to tax my car”

Helpful Report

(Car) - Posted 5 years ago

“I appreciate under the circumstances times are rather difficult at the moment. plus it was rather late when I tried to renew my new policy for my fiat panda. But I dont remember signing up for any extras & to just deduct £100.00 from my bank account with out even asking me is I feel rather under hand. After what I had thought was the final figure of £185.73 as requested by the web site was in my eye sealing. Plus that & there was no one to answer the phone only chat online was very disappointing. & then take 7-10 to refund the my money that is taking the mic. But saying that Dana the lady I spoke to in live chat was very good at explaining things. So full credit to her.”

Helpful Report

(Car) - Posted 5 years ago

“It would have been great if she supported me through the home insurance”

Helpful Report

Posted 5 years ago

“They took the npremium for next year 4 days before the renewal was due and now I cannot get the online chat to work to contact them for a refund. To compound the problem all the telephone numbers just say use online chat. It just doesn't work. Appreciate we are in times of crisis even so there should be a robust medium to may contact with them! Extremely disappointed.”

Helpful Report

Posted 5 years ago

“Failure to provide new insurance quotation. No access via telephone; unable to return a rate online; nothing on chat line; nothing on customer portal to help. Information sent via chatline that I have taken out a new insurance with another company by telephone after receiving a quote via email and that you were not to renew automatically. It was too late to offer me a quotation of £249 after I had already taken out new insurance.”

Helpful Report

(Car) - Posted 5 years ago

“would have preferred phone but scott helped me with my problem. thank you scott. rn4”

Helpful Report

Posted 5 years ago

“Still waiting for complete refund from this company. Requested it on the 14th,? March.”

Helpful Report

(Cv) - Posted 5 years ago

“not solve my issue”

Helpful Report

(Car) - Posted 5 years ago

“sf7, you sent me my Cert of Insurance, its unreadable ! I just want a copy I can read ! Can you post one ? So far poor, poor service ! Colin Wharton”

Helpful Report

(Car) - Posted 5 years ago

“Your original quote was much better than my renewal fee but after I had given you my credit card details and agreed to the policy your additions made it £20 dearer than my renewal. However it was to late for me to change my mind without incurring more fees.”

Helpful Report

(Car) - Posted 5 years ago

“Tried for 2 days to sort out insurance keep losing connection don't find it easy at all.”

Helpful Report

(Car) - Posted 5 years ago

One Call Insurance is rated 4.6 based on 396,432 reviews