One Call Insurance Reviews

4.6 Rating 396,481 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

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4.6

Based on 396,481 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Took an age to get through, chat advisor was good but to be charged £39.00 administration fee to change vehicle over is an absolute disgrace (not the advisors fault admittedly) but seriously, why wouldn't it let me do online to save an advisor the work and then charging me £39.00. I detest insurance companies, they're all the same, money grabbing so and so's.”

Helpful Report

Posted 5 years ago

“Unable to proceed on computer, after several attempts, tried chat line after entering info again, it was not available. Rang One Call js2 was very helpful but I found him difficult to understand as he was not clear enough and spoke too quickly. He was polite and patient”

Helpful Report

(Car) - Posted 5 years ago

“Unfortunately we were sent somebody else information and details, to which we had ring and sort this matter which has now been rectified”

Helpful Report

(Car) - Posted 5 years ago

“Having tried twice noticing them l don't have computer requesting l require postal service still been ignored not a good start to 1st time customer Do not talkin to a machine always a complete waste of time and waste of money not a free phone”

Helpful Report

Posted 5 years ago

“Unfortunately I did not renew with you. I rung you Tuesday night for your best price, my renewal price was £31:25 and was told that, that’s it until I get back to you with a comparison his attitude was crappy. I rung you Wednesday night to cancel my renewal because I found cheaper he asked who with and how much and I refused to say then all of a sudden after a load of spiel he says £26:54 how’s that price for you and would I like to renew I said No and questioned why he couldn’t tell me that price the night before he said he needed a comparable price although I hadn’t told him my price he came up with £26:54. My point being I was paying £26:21 last year and if he had said £26:54 I would have renewed saving me time and effort searching for cheaper insurance, instead of being greedy and trying to squeeze extra pounds out of me and the guys attitude on the phone was bad a real couldn’t care less attitude”

Helpful Report

(Car) - Posted 5 years ago

“Very flippant, looking to move as I feel platinum cover is a joke”

Helpful Report

(Car) - Posted 5 years ago

“.jhcgoijv\poqr [qv”

Helpful Report

(Car) - Posted 5 years ago

“No personal service whatsoever ☹️”

Helpful Report

Posted 5 years ago

“on gaining to look at my policy I cant print it out as you are unable toread it . it is not very clear”

Helpful Report

(Car) - Posted 5 years ago

“very poor comms...waited 30 mins on phone and simultaneously on online chat.”

Helpful Report

Posted 5 years ago

“Very poor direct debit was cancelled buy mistake”

Helpful Report

(Car) - Posted 5 years ago

“The person I spoke to JD7 was polite and very nice. Helpful and efficient.”

Helpful Report

(Car) - Posted 5 years ago

“No refund despite cancelling policy”

Helpful Report

(Car) - Posted 5 years ago

“This was second time I had called today to change car details so needed new quote. After a long wait and going through process of pressing many numbers got through to an advisor who implieed that it was better for me to get quote online and it would be cheaper. Didnt really seem intereted and quote for next 7 months of £188 was higher than annual one at £177 which dfoesnt make sense and means i will not be staying with One call. Very disappointed”

Helpful Report

(Car) - Posted 5 years ago

“Problem not resolved. Didn’t seem interested in what I needed”

Helpful Report

(Car) - Posted 5 years ago

“had home insurance tried to ring to cancel for the renewal forever asked to press this option then that option then on my 6th attempt the system was down!!!!!!! went on live chat to cancel she said can only cancel on phone told her what happened she said must be my phone !!!!!!! evenyually she said would as a one off cancel it for me but only if I told her who I re insured with if I got like for like cover and how much it cost me. Absolutely disgusting would not recommend these at all a very bad experience.”

Helpful Report

Posted 5 years ago

“2nd rate website entered driving liscence no.3 times,same with n.i. no, only been a customer for 3 years, keeps pinging back details not recognised, will await a call”

Helpful Report

Posted 5 years ago

“Had to wait too long on phone and then could not do what I needed on website, so had to call back again?!”

Helpful Report

Posted 5 years ago

“Whatever you need to do to the policy there’s charges which are unreasonable when near the end of the policy”

Helpful Report

(Car) - Posted 5 years ago

“cancellation fees are ridiculous, I will never use you again or recommend your company.”

Helpful Report

(Car) - Posted 5 years ago

One Call Insurance is rated 4.6 based on 396,481 reviews