One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 396,481 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 396,481 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Didn't agree with the charges for changing vehicle but he ho renewal date not far away”

Helpful Report

(Car) - Posted 5 years ago

“Very expensive compared to other companies for same cover”

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(Cv) - Posted 5 years ago

“I was on the phone for over 5min just looking for some info, if I was calling from a brakedown I would most likely run out of credit, please can you make it a fast”

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(Car) - Posted 5 years ago

“I left one call insurance due to incompetence by staff who did not have a clue as to what they were doing. Poor service”

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(Car) - Posted 5 years ago

“Insurance not loaded onto correct data base police use resulting in me being pulled over on a busy motorway & embarrassingly spending 20 minutes in the back of a police car until insurance policy could be confirmed .”

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(Car) - Posted 5 years ago

“Didn’t realise the gold breakdown (higher premium) covered no days in the EU. You wanted £89 for 2.5 months of the remainder of my policy, as it’s not carried over on renewal. I also thought I was covered up to 30 days EU cover per trip. It’s 30 days only for the whole policy!!!”

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(Car) - Posted 5 years ago

“Not received any email to confirm the details of the phone conversation... annoying as was juggling other quotes and trying to cancel other quotes with only a verbal confirmation from one call.... now gone to live chat to chase up”

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(Car) - Posted 5 years ago

“Poor customer service I was on the phone for almost 1 hour and had to explain myself to three different people before I was passed to the fourth in the end I decided to cancel my insurance. All I wanted to do is swap my insurance over to a new car and I was quoted 3 different figures. All the staff need more training”

Helpful Report

Posted 5 years ago

“Slow at processing info. Coming back after schedule is given looking for info that was already given. Then sending recorded phone message saying insurance could be cancelled. I have dealt with yourselves before. Very unhappy with your service this time.m”

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(Car) - Posted 5 years ago

“Cant seem to get any help. Would prefer to be able to talk directly on the phone”

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(Car) - Posted 5 years ago

“Average waiting time of at least 5 minutes when phoning in and live chat always seem to be unavailable - poor service”

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(Car) - Posted 5 years ago

“THERE SHOULD BE MORE STAFF ANSWERING THE TELEPHONE - EACH TIME I PHONE I HAVE TO WAIT AN AVERAGE OF 5 MINUTES WHICH POINTS YOU IN THE DIRECTION OF CHANGING INSURANCE COMPANY ON RENEWAL”

Helpful Report

(Car) - Posted 5 years ago

“phoned as we could not remember the policy details and we needed an update due to a new vehicle. Call was answered after 10 minutes and we spoke to someone who was taking all the details down. He said our amendment would cost £15 plus admin cost. We were then cut off. Not from our end. Noone tried to call us back so I went on the portal (we had been given the instructions on the phone) and then I did the same update myself. The cost had gone up to £66 for the adjustment and £24 admin as already quoted. Why? Why didn't anyone call us back?”

Helpful Report

(Cv) - Posted 5 years ago

“I felt intimidated and upset with the lady I spoke to yesterday. I was trying to explain to her the reason I was struggling with my payments and she seemed argumentative and behaved as if I was lying that my country has not been printing passports which was why I could not get passport to renew my work permit. She did not seem helpful or sympathetic towards me. I felt embarrassed and disappointed. I'm already stressed and I took the courage to sort this out and the service I received was a bit judgemental. I owe other companies but no one spoke to me like that. Very disappointed with the service.”

Helpful Report

(Car) - Posted 5 years ago

“Had lots of issues with final payments made many phone calls and got different answers. Thought I had paid the insurance in full in December as I wasn’t allowed to set up a direct debit and now been charged another month cause apparently I hadn’t paid it in full, even after I phoned last week as you wanted double payment. It hasn’t been clear and I am left wondering if I have overpaid a month I had phoned the week before and told I had nothing to pay . Will not be recommending this company for the reasons above. Confused and not sure if I have overpaid. Everyone I spoke to was professional but gave me conflicting answers to the issues”

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(Car) - Posted 5 years ago

“Invasive upselling throughout the quotation process. Policy is cheap due to paring down many of the standard items.”

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Posted 5 years ago

“On completing the insurance policy proposition the driving licence number was optional and yet came threats to terminate the policy. On trying to complete the request they now require even NI number”

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Posted 5 years ago

“Very hard to get through,passed from one place to another,hard to understand the person who was talking as she spoke to quickly”

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(Car) - Posted 5 years ago

“Pretty poor. It's never nice to hear your insurance is going up a considerable amount because of all the other customers who are submitting claims. I was told it's not fair to penalize just one person??? I thought that's what insurance is for?? Why penalize me?”

Helpful Report

(Car) - Posted 5 years ago

“Not very nice to be told your insurance is going up because of the people who keep claiming for accidents, and not because of myself.”

Helpful Report

(Car) - Posted 5 years ago

One Call Insurance is rated 4.6 based on 396,481 reviews