One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 396,482 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 396,482 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Your fees are excessively high, I underestimated my now claims discount years, I’ve actually got 6 not 10, now you’ve changed me for having a better no claims period, seems very unfair to me.”

Helpful Report

(Car) - Posted 5 years ago

“Feel it is unacceptable to be charged an admin fee of nearly £49 for just changing address. Also this is a fairly simple thing to amend, why can a customer not change it them self in the portal? Not happy with how additional charges for policy amendments were explained via online chat. Very much doubt I will be renewing my policy.”

Helpful Report

(Car) - Posted 5 years ago

“Not the friendliest, made me feel like I was a nuisance. Want to cancel my policy, but he didn't explain the cost very well”

Helpful Report

(Car) - Posted 5 years ago

“They made mistakes on their online quote system database and then wanted to charge me for amending the Statement of Facts form from the Insurance company, very disappointed with their automatic system. Live Chat system works ok.”

Helpful Report

Posted 5 years ago

“Total disaster. Trying to reset a password has proved impossible. Two operatives dealt with me. The second failed to deal with my problem and eventually left me hanging.”

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(Car) - Posted 5 years ago

“won’t be using for much longer”

Helpful Report

(Car) - Posted 5 years ago

“Made to feel like your being deceitful wanting to check your driving record and address. No other insurance company does it. hb1”

Helpful Report

(Car) - Posted 5 years ago

“contact was broken. You asked me for phone, I thought you will contact me that way . Not happen.”

Helpful Report

(Car) - Posted 5 years ago

“It took 12 minutes to get through to an operator who told me that if I didn’t use the online portal, I would be charged £15.”

Helpful Report

(Car) - Posted 5 years ago

“Communication with one call is extremely difficult as they cannot be contacted by phone and only by chat line. This is maybe ok for the younger generation but I cannot imagine how difficult this would be for the older, less IT literate people”

Helpful Report

(Car) - Posted 5 years ago

“Waiting in a queue to speak to a representative, then after giving all details put on hold without informing you the reason and then left on hold until you give up and put the phone down, live chat is a different story and both times no problem.”

Helpful Report

(Car) - Posted 5 years ago

“Wasted four hours on Thursday trying to get an updated quote on my premium since changing my address 2 days after renewal. Was told at initial phone call there wouldn’t be an additional charge. On Thursday on the phone three times and on two chats which took over four hours of my time. The last lady I spoke to was lovely and helped assure me. Yesterday I was able to sort out address issue then stated in my letter I received the date of next payment to be told it wouldn’t be that date and the letter was an error. I then advised them I had received this letter Tuesday to be placed on hold again (very lengthy periods on hold) to be told I was correct. Last year when I cane to one call I felt the staff went over and above for a new customer and where so helpful. This time round renewing I am already very dissatisfied!”

Helpful Report

(Car) - Posted 5 years ago

“Inquired about the outstanding balance on my insurance was confirmed payment went through the person was abrupt and short called me sir when actually was female felt no customer satisfaction and felt when asked about renewal wasn't interested even though was polite and thanked for help”

Helpful Report

(Car) - Posted 5 years ago

“40 mins it took to find out you wanted to charge me for not insuring me. This took way too long, the process is flawed”

Helpful Report

(Car) - Posted 5 years ago

“Unable to Register still but have been able to send you details you asked me for it won’t accept my post code after many attempts I give up”

Helpful Report

(Car) - Posted 5 years ago

“we were cut off before the question was answered, it just said the chat was unavailable”

Helpful Report

(Cv) - Posted 5 years ago

“Took too long , kept being asked the same question and lost connection before getting to the point of the call”

Helpful Report

(Car) - Posted 5 years ago

“needed to add My son on to drive for two weeks two to three days a week not at weekends as we had no time scale i did it for the renewal date for which charged £74 -50p including £24-50 admin charge. We no longer require to cover him as he now has a car of his own so why pay £24.50 again ?”

Helpful Report

Posted 5 years ago

“Very good and prompt customer services (Daniel). However your cancellation fees leave a lot to be desired.”

Helpful Report

(Car) - Posted 5 years ago

“Kept being cut off and go back in at the bottom of the queue!! Very frustrating”

Helpful Report

Posted 5 years ago

One Call Insurance is rated 4.6 based on 396,482 reviews