One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 396,510 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 396,510 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Thought they could help online with live chat but couldn't said got to ring up so it didnt help me”

Helpful Report

(Car) - Posted 5 years ago

“your small print is too small...breakdown cover was the influencing factor on me changing from previous insurance to you...so sorry i did now...looked at cooling off period £49.99 to get out...will not be renewing next year with you”

Helpful Report

(Motorbike) - Posted 5 years ago

“Reported a claim today and now we have been pushed to their solicitors and no we have no car and I am disabled The person in the solicitors office said they are waiting on the witness or other driver to contact them And did not care that I am disabled and no transport and I was told to contact the oncall people for a car No one wants to help me”

Helpful Report

Posted 5 years ago

“Live chat was so slow and I still didn't get anywhere. Tried to phone but still no answer”

Helpful Report

(Car) - Posted 5 years ago

“Slow replies and seemed to be more concerned that I sign up to receive newsletters.”

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(Car) - Posted 5 years ago

“Lots of time holding and being transferred around. Finally quoted over £200 more expensive than elsewhere. Call took over 40 mins.”

Helpful Report

(Car) - Posted 5 years ago

“Getting through to the department needed is a minefield.then waiting for an answer is tedious in the e tremendous as all the call handlers are so busy ! Once you do reach the right person you are o.k.”

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(Car) - Posted 5 years ago

“Everything went well until I asked to cancel my policy.... took 36 minutes for the cost to be given to me. It took me several attempts to get an answer as the service adviser wouldn't tell me. Wasn't really rocket science and I'll definitely think twice about using them again in the future even if they are the cheapest.”

Helpful Report

(Car) - Posted 5 years ago

“Tried to change vehicle details via on-line portal. Entered all requested data ten got rejected and told to go on live chat. Eventually got through and had to submit same data all over again. RUBBISH!”

Helpful Report

(Car) - Posted 5 years ago

“Portal did not work. We have changed our car and the portal would not let us change the car details and get the new car insured”

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(Car) - Posted 5 years ago

“Furious that you’ve taken out a full annual premium, without my consent. I spoke to one of your team on Sunday, and I’m still waiting for the money to be reimbursed into my Bank account. This has cost me bank charges, as I am now overdrawn! At the moment I am not a happy customer hence the low star rating! 😤”

Helpful Report

(Car) - Posted 5 years ago

“Just not helpful”

Helpful Report

(Car) - Posted 5 years ago

“The only way to contact One Call to make a policy change was through live chat but I found this extremely slow and frustrating. The first time I tried to open Live Chat the box disappeared when I tried to look something up on my computer so I had to start over again. The whole thing seemed to take a very long time and I had to sit at my computer waiting and couldn't do anything else in case the live chat window closed again and I had to start again. Curtis (Ci8) was extremely helpful and sorted the problem out but it took me over half an hour just to add business use to my policy. Something that could have been done over the phone in 10 minutes.”

Helpful Report

(Car) - Posted 5 years ago

“EP7 was fine and helpful. However, the underwriters demonstrated a lack of social, community and moral concern by refusing to allow me to add 300 miles per annum "Business Use" for charity work. For which I was fully prepared to pay. As it "did not fit the Ts and Cs of my original policy" .... or some similar verbage to to this! Their solution was to ask me to pay to cancel the existing policy and buy a new one. I sincerely hope I will not have to deal with them in the future.”

Helpful Report

(Car) - Posted 5 years ago

“I felt I did not receive information requested.”

Helpful Report

(Car) - Posted 5 years ago

“You haven't done anything. I'm still waiting for a password re-set email so i can continue to log in”

Helpful Report

(Car) - Posted 5 years ago

“Via telephone initially, your adviser could not help. My new vehicle not registered, but collection was next day. Alternative Insurancer obtained. Went back to you on line, and received help, but line cut-off. Asked for return call from you to obtain new quote, as an existing client. No response. Please call.”

Helpful Report

(Car) - Posted 5 years ago

“Products ok but admin fees are outrageous, £40.00 to change address!!!”

Helpful Report

(Car) - Posted 5 years ago

“Excellent call answer time and polite operative. Wanted to change my address but couldn't do it online so had to call. I have been charged £15 for an amendment that took 25 seconds and this is the reduced fee as I am a Platinum Member, its normally £39. That is just too much given that I manged to change the reg on my wife's car online for £5.”

Helpful Report

Posted 5 years ago

“Thank you Daniel(di1)help me quick,but using the website not easy”

Helpful Report

Posted 5 years ago

One Call Insurance is rated 4.6 based on 396,510 reviews