One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 396,482 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 396,482 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“very drawn out process for a simple question that needed answered”

Helpful Report

(Car) - Posted 5 years ago

“Not answered by question. Keep saying need wait for a response from the underwriter.”

Helpful Report

(Car) - Posted 5 years ago

“before i had the chance to email or copy and paste my live chat conversation, it vanished off the screen and so far, 1 call have not sent me a copy of it. there was important info I needed from it. NOT HELPFUL! Thanks so much. NO DOUBT BECAUSE IT WAS 8PM, THEY WANTED TO FINISH AND GO HOME. NICE TO KNOW ONE CALL'S PRIORITIES ARE NOT THE CUSTOMER. also, when asked the contact could not answer my question as to why the DWP wants my driving licence number. THAT IS VERY POOR. I am sure I am not the first, nor will I be the last to ask this question. Why didn't Daniel know. If it is part of the application procedure for a policy. He knew the question arose but not why. 1 CALL SHOULD TRAIN OR INFORM THEIR STAFF BETTER. NOT A SATISFACTORY ANSWER TO JUST I DON'T KNOW. IT HIS JOB TO KNOW!! BETTER TRAINING/SCRIPTS OR RECRUITMENT ARE NECESSARY. I DOUBT I WILL INSURE MY CAR WITH YOUR COMPANY IN THE FUTURE. NOT CUSTOMER FRIENDLY. AND, I COULD NOT FIND YOUR SWITCHBOARD NUMBER JUST TO ASK THIS VERY QUESTION. SORT IT OUT!!!!!!!!!!!!!!!!”

Helpful Report

(Car) - Posted 5 years ago

“I was on the chat service I spoke to someone by the name of Benjamin who just gave another tel no to call I asked him why I was not able to reach out to emergency breakdown cover when I called on Saturday evening. No investigation or anything just fobbed me off with another tel no . I have car and home insurance and when it is time for renew I will look for another provider. Also I was stranded on saturday evening on the motorway and has to sort out my own rescue and ended up paying. I expected some form of compensation even if it is a minimal amount.”

Helpful Report

(Car) - Posted 5 years ago

“Tried to Chat twice. Moving mouse makes Chat disappear. Frustrating service. Opposite of 'onecall'”

Helpful Report

(Car) - Posted 5 years ago

“Long and winded not easy on line ..”

Helpful Report

(Car) - Posted 5 years ago

“CK7. Not a friendly user friendly website and kept sending me back to the home page. The chat live wasn't very helpful after several attempts I was really frustrated and just paid the change over vehicle. Speaking to someone would have been much better but no telephone access was available Not good !!”

Helpful Report

(Car) - Posted 5 years ago

“Was told there was no discount. Then when I asked for the £40 discount that the previous policy asked for me to mention I was told there is no discounts on offer. That was followed by ok £25 off. When I asked to speak with a manager I was offered £40 without speaking to a manager. I have 3 policies with you. The service was very poor.”

Helpful Report

(Car) - Posted 5 years ago

“Live chat staff very efficient. Unfortunately overseas no claims bonus not accepted. Can understand if from some shonky company in wartorn country but can't see why not accepted from a worldwide company, QBE, in Australia. Not mentioned that overseas NCB not accepted. Admin fees extortionate. Nothing to compare with but will make more comparisons next time I insure in UK”

Helpful Report

Posted 5 years ago

“Contacted One Call via the customer web portal and webchat option to query some things regarding a change / addition to my car insurance policy. After answering some questions and outlining my query I was told that as I am a Platinum policy holder I need to phone rather than use webchat. What's the point of offering webchat to simply tell me to phone in. Poor service I'm afraid. The customer service agent was very nice and professional (mc6) but let down by the poor policy of not using webchat for a customer who preferred and chose the offered webchat option to contact One Call.”

Helpful Report

(Car) - Posted 5 years ago

“I have legal protection which I believed that any legal problem would be covered as advise but no it only covers an accident or hogging of a hire car problems total waste of time having this cover”

Helpful Report

(Car) - Posted 5 years ago

“kept dropping out of chat and having to start again with new person. all did not appear to understand it was a quote for a new vehicle i was thinking of buying and last person wanted me to cancel my existing policy (currently needed for current Car) so she could try different under writer.”

Helpful Report

(Car) - Posted 5 years ago

“Took far to long and was hing up on”

Helpful Report

(Car) - Posted 5 years ago

“Have been a customer now for a few years,my renewal quotes seem reasonable so I’ve not bothered to compare prices.And haven’t had to call that often with issues. However,having had to deal with them over the phone this week and last week I will definitely be shopping around.The phone system is possibly one of the most frustrating I’ve come across.Takes ages with optioms,followed by more options,followed by yet more,then by the time you do get through you have to wait ages to speak to someone.Also,people who either can’t use on-line/do not wish to do things over the internet or don’t have access to internet do not benefit discounted admin charges etc, in other words penalised if you don’t or can’t do everything on-line.Most frontline staff I’ve spoken to have been helpful and courteous,however,for the reasons I’ve mentioned I shall definitely be looking for another company this year.One other thing-staff very reluctant to put you through to a manager when you ask-they simply didn’t let me speak with a manager-pretty poor.”

Helpful Report

Posted 5 years ago

“I got cut off. Then on saying I did not want to renew was asked whether I would like another quote. I suggest you give existing customers your best quote from the get go. I think it would be better to be able to reject a renewal and order our Proof of No Claims through the portal as we have to do everything else through there?!”

Helpful Report

(Car) - Posted 5 years ago

“I contacted live chat to query a letter threading to invalidate my insurance because they have not received my national insurance and driving license numbers despite already supplying the information. This morning I had the same request/threat despite receiving an assurance from tb2 that this had been dealt with and would not happen again. As a new customer, I am not impressed at all.”

Helpful Report

(Car) - Posted 5 years ago

“With legal advice I would have thought you gave me any advice to do with my car, sadly you have let me down waste of time having it”

Helpful Report

(Car) - Posted 5 years ago

“Nightmare to get hold of. Fobbed me off several times. Paid out on a fraudulent claim which now they've allowed my years no claims bonus. Horrible phone system where u have to wait and hear all options before you are allowed to press a number. Do not recommend at all I'm moving over to a fleet policy for 3 vans which is the same price as in rising 1 van individually with them”

Helpful Report

Posted 5 years ago

“Very slow service”

Helpful Report

(Car) - Posted 5 years ago

“Thought they could help online with live chat but couldn't said got to ring up so it didnt help me”

Helpful Report

(Car) - Posted 5 years ago

One Call Insurance is rated 4.6 based on 396,482 reviews