One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 396,511 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 396,511 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

Visit Website

Write Your review

Tell us how One Call Insurance made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“impossible to contact via chat to enquire about my recent home insurance policy. Always unavailable. Very dissapointed.”

Helpful Report

(Home) - Posted 5 years ago

“watch out for the charges if you need to cancel insurance even if its for one day , I have been charged seven times more than the policy premium rate for the day !! I had taken a cheaper quote of £600 less and then given bill for £71.63 for not renewing with One Call , don't remember sighting their charge list until I had actually paid the previous years premium , apparently its in the terms and conditions this will happen, but cant see it in my documents ? please be aware of this , wont go back there again !”

Helpful Report

(Car) - Posted 5 years ago

“As a company not helpful”

Helpful Report

(Car) - Posted 5 years ago

“Took far too long to answer, i terminated conversation after 22 minutes. LIFES TOO SHORT !!!!!!!”

Helpful Report

(Car) - Posted 5 years ago

“Changed to a more sensible car and still have to pay a higher premium. Will not renew when the time comes”

Helpful Report

(Car) - Posted 5 years ago

“Adviser was helpful. The insurance company was not honest. They wanted to charged me for the broker! did not give me the discount they promised for taking part in the survey and always be prepared to negotiate with them, otherwise they take your money easily!!”

Helpful Report

Posted 5 years ago

“Having called to cancel my insurance due to other influences I have now asked for a copy of my conversation at least twice at the end of a so called 'live chat', and have never received either copy of the 'chats' yet, only an email saying that they will be asking my bank to set up a DD, which I do not want them to do as I have cancelled my insurance this year. Sorry but it's not good enough, if anything changes I'll amend this statement.”

Helpful Report

(Car) - Posted 5 years ago

“MC6 Never got no answers”

Helpful Report

(Car) - Posted 5 years ago

“There was a long queue when I phoned, though I appreciated being kept up to date on where I was in the queue. It was a renewal but the paperwork appeared to be for a new policy and I was threatened with cancellation because I had not provided my driving licence and NI number. I am 69 and found this distressing. Natasha on the chat line was very helpful, sorted it out and apologised but it should not have happened.”

Helpful Report

(Car) - Posted 5 years ago

“Never had to claim but not happy with amount admin charges to change address. Won't renew at end of policy”

Helpful Report

(Car) - Posted 5 years ago

“the first time I called to discuss my renewal notice I was 17th in a queue so used the website, the live chat person couldnt tell me why my renewal was 27%higher than the previous year when my car was less valuable and a conviction for speeding had gone from my licence. The second time I called to say that I had gone to another company and not to roll over my policy I was about 32nd in the queue by telephone so went onto live chat, it took almost 10 minutes before I an operative became available. I rated the service poor because 1) I had to wait an unacceptably long time on the two occasions I tried to contact you, 2) The quote was about 27%higher than the previous year for the same car at the same address, 3) The Live Chat operative did not have the knowledge to let me know why the quote had shown such a massive increase to last years price or if they did have the knowledge they chose not to tell me and 4)your quote was uncompetitive about 160 pounds more than the company I went with.”

Helpful Report

(Car) - Posted 5 years ago

“The advisor terminated the live chat before I could get the details that were requested by you. Poor service in all of my correspondence with your company - telephone: email: and Live chat. I regret taking out my motor insurance with this company”

Helpful Report

(Car) - Posted 5 years ago

“I had a couple of VERY aggressive letters asking about my NCD. I did provide the information needed but had NO reply that this was accepted. This was very disturbing. Fortunately Yasmin very kindly sorted everything out, (YD2). I apparently need to update Adobe Acrobat. Yasmin was brilliant.”

Helpful Report

(Car) - Posted 5 years ago

“Initial price was great but I forgot about a claim that was made by my wife and settled by a 3rd party as it was a complete no fault claim. This took place 4years 8 months ago. The resulting oversight has increased my insurance by 12%. Almost half of that is an alleged admin fee because they use telephone lines (their excuse). I would be very careful about the details you add in as there is no leeway for mistakes. All the "helpline" does is keep quoting that it is all documented when you take out the policy.”

Helpful Report

Posted 5 years ago

“very difficult to get someone to speak to”

Helpful Report

(Car) - Posted 5 years ago

“Responses were very very slow and no apology given when not able to help or advise given.”

Helpful Report

(Car) - Posted 5 years ago

“Did not really answer my question as to getting a quote for the remainder of my policy for a newer car. Quite happy for me to cancel. Web chat not good in general.”

Helpful Report

(Car) - Posted 5 years ago

“Still waiting for my”

Helpful Report

(Car) - Posted 5 years ago

“Very difficult to get hold of by phone, each time I ring I am 15th-18th in the queue. Tried the online chat but was disconnected at a crucial point.”

Helpful Report

(Car) - Posted 5 years ago

“Person on line could not provide the answers to my questions. All I wanted wanted was an indication of how the no fault claim will effect my future insurance policy in terms of percent increase of premiums at renewal time, or if the insurance companies regard no fault claims to be neutral at swinging premiums demanded at renewal, all other market forces being applied and fluctuating as they do.”

Helpful Report

(Car) - Posted 5 years ago

One Call Insurance is rated 4.6 based on 396,511 reviews