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Coopers Of Stortford Reviews

2.0 Rating 460 Reviews
20 %
of reviewers recommend Coopers Of Stortford
Company Reviews Questions Metrics Info
2.0
Based on 460 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 45%
Accurate And Undamaged Orders
Greater than 81%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Coopers Of Stortford Reviews

About Coopers Of Stortford:

Coopers of Stortford- packed full of our most popular value-for-money offers, many of which are not available in the shops. From Cookware to Gardening Equipment, we have selected items that are all of good quality at keen prices. A family run company based on traditional ideals and values, we sell goods nationwide

Visit Website

Phone:

0844 482 4400

Location:

11 Bridge StreetBishops Stortford
Hertfordshire
CM23 2JU

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Coopers Of Stortford 1 star review on 30th June 2021
Anonymous
Coopers Of Stortford 1 star review on 30th June 2021
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Coopers Of Stortford 1 star review on 30th June 2021
Anonymous
Coopers Of Stortford 1 star review on 30th June 2021
Anonymous
Coopers Of Stortford 1 star review on 30th June 2021
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Coopers Of Stortford 1 star review on 30th June 2021
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Coopers Of Stortford 1 star review on 30th June 2021
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13
Anonymous
Anonymous  // 01/01/2019
Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Sam
Unverified Reviewer
“Bought 2 halogen heaters,"buy 1 get 1 free offer" back in 2014. 1 of the heaters we used since then,the 2nd one was set aside as a standby until 10 days ago when we started to use it. After a few days one of the elements failed. I sent an email to Coopers explaining the above. Their inconsiderate reply said sorry but not interested in helping ,unit out of guarantee no discretion used .I have been a customer for many years but no longer. Sam”
Helpful Report
Posted 6 years ago
Elaine
Unverified Reviewer
“Bought one of their water filter machines last year and you can only order the replacement cartridges from them. Ordered nearly 2 weeks ago and still waiting for delivery. They have taken the money quickly enough from my bank. They are not replying to my emails and have hung on the phone several times waiting for a reply. Poor, poor service in an age when Amazon can deliver in less than 24 hours.”
Helpful Report
Posted 6 years ago
Edward Hawkins
Verified Reviewer
“After contacting them twice my order was finally delivered 3 weeks later. I have bought the Coopers of Stortford soup making machine. I have used it 10 times and it has only worked correctly twice. A very shoddy product. Appalling customer service.”
Helpful Report
Posted 8 years ago
D C Donnison
Verified Reviewer
“BEWARE!!! I ordered a telescopic ladder from this company and it failed to arrive. When I dialled customer services a recorded voice said I would have to wait six minutes (at seven pence a minute plus the connection charge!). After THIRTY minutes I terminated the call with it still unanswered. It cost me more than five pounds for absolutely nothing. I eventually got my order restarted after sending an e-mail. There was no apology for the deliberate misleading statement about waiting times, nor any offer of compensation for my costs. I wrote a review on the company's web site telling of this and they didn't have the courage to print it. This company's questionable integrity has lost them a customer.”
Helpful Report
Posted 8 years ago
Caroline
Unverified Reviewer
“After reading the reviews on this site I would never of considered ordering anthing shame on you coppers of storford, good mind to contact watch dog. And I will properly will do that as I have an item that I want a refund on and I have no joy getting it from you in the normal procedure!!”
Helpful Report
Posted 8 years ago
Alison Rowell
Unverified Reviewer
“Bought a small vac to clean the inside of the car a little while ago and have only just used it today. It was useless picked up very little, the rubber round the brush came off and the attatchments kept coming loose from the vac. It was very noisy and got quite hot. I notice you no longer sell this item perhaps because it is not fit for purpose and I would not recommend it. Very disappointed.”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“My wife purchased Mrs Coppers Towel Reviver for £6-99 after many uses the towels have not impoved at all. She has even used it just for rinsing them after washing,she has used the required amount. Are you only supposed to use it on one towel at a time,if so it is not very economical. So I dont think the wife will bring any more from Coopers”
Helpful Report
Posted 8 years ago
Gloria Rowberry
Unverified Reviewer
“The warehouse/depot needs investigating. Most items I have ordered have been damaged and one item had a large water mark when I came to assemble it. Most annoying when it is a large item to re-pack and return. This has put me off ordering any items especially large ones.”
Helpful Report
Posted 8 years ago
Richard Twinning
Unverified Reviewer
“After reading these reviews I was iffy to say the least but the product arrived really quickly and I had about four notifications from them and the courier company. The product seems good, a little plasticy but I was expecting that for the price and I am sure it is some of the best engineering available...in China lol. But overall I can recommend.”
Helpful Report
Posted 9 years ago
Anonymous
Unverified Reviewer
“Customer service non existent. By reading other reviews I’m surprised, well maybe not, by how many orders they cannot trace but still retain money paid. That is my experience. I’m reluctant to say that they act illegally but they’re certainly despicable. Don’t buy from them”
Helpful Report
Posted 9 months ago
Scott Curtis
Unverified Reviewer
“Shocking Customer Service!! Bought a street lamp with planter, great at first looked good at night but failed. I emailed they're customer service to tell them my problem. I had a reply asking would i like a refund or replacement. i replied i would like a replacement. Waited over a week but nothing arrived in post. I then Emailed customer service 3 times in that second week with no reply. They could NOT be bothered to rectify the problem. Do yourselves a favour and shop elsewhere. There are plenty of online stores with great customer service and don't sell faulty items. I will make sure i tell a lot of people not to buy from this company 1/10”
Helpful Report
Posted 10 months ago
Anonymous
Unverified Reviewer
“Ordered a garden ornament; in stock and due for delivery in 5 days. Was told would be delivered as scheduled on the Friday. Nothing arrived. Now 4 days later still nothing. Phoned Sortford who tell me once it leaves them it’s no longer their problem. 30 minutes on the phone at premium rate. Shocking service.”
Helpful Report
Posted 1 year ago
David Marsh
Unverified Reviewer
“Poor customer sevice. No meaningful reply after some weeks to a question about a garden shrub.”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“Don't give discount codes on catalogues for you to get price offered. Telephone us premium rate and complaints team/process is farcical. Not my first complaint.. lesson learned! Will not use again”
Helpful Report
Posted 2 years ago
Fredbear239
Unverified Reviewer
“Charge a small fortune for delivery. Do not deliver within delivery slot nor provide any apology. Emails are ignored! Letter to head office it is!”
Helpful Report
Posted 2 years ago
Anonymous
Unverified Reviewer
“Will NEVER use this incompetent company again! Ordered two lamps. Received two of the same item. I have so far spent over £15 on the phone trying to rectify their mistake! Every person I have spoken to has been RUDE with no apology and a disinterested ignorant tone! Was told a replacement would def be sent in time for xmas. Called them again today to check this as have had no notification and was told it has not even been sent! ABSOLUTELY DIABOLICAL COMPANY. AVOID WITH A BARGEPOLE! CUSTOMER SERVICE IS IN THE GUTTER.”
Helpful Report
Posted 2 years ago
Carole
Unverified Reviewer
“Will never order from this company again. Ordered Christmas gifts 23rd November. Emails totally ignored. After ringing them I got a email on 16th December to say sold out. Totally left it too late to order from another company. Avoid.”
Helpful Report
Posted 2 years ago
Anonymous
Unverified Reviewer
“I received one replacement parasol, it arrived damaged and used. That was collected and another parasol was sent. That second replacement was also damaged and used. Seriously, who are the people in the warehouse checking the outgoing products. Coopers of Stortford you need to be aware that you’re sending out damaged and used goods from your warehouses. Look at the reviews and do something about it. Clearly you don’t it seems.”
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Helpful Report
Posted 2 years ago
Anonymous
Unverified Reviewer
“THANKYOU,,Order received just now,,delivery in 2 days,,,order correct,,,first class service and delivery,,,NO PROBLEMS,,,Will use again,,,thanks,,SB,,,,,”
Helpful Report
Posted 2 years ago
Brian Trevor Moore
Unverified Reviewer
“Please stay clear of this company it as the worst customer service ever ,they keep you on hold for ages on the phone at your expense , then don't help you with your questions about your problem , again stay clear you will be sorry if you make a order from COOPERS”
Helpful Report
Posted 2 years ago
Coopers Of Stortford is rated 2.0 based on 460 reviews
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