Cosmetics Now Reviews

Name: Cosmetics Now
Address: Level 1 - 6 Redwood Drive, Notting Hill
Rating: 4.06

4.1 Rating 1,686 Reviews

77 %

of reviewers recommend Cosmetics Now

4.1

Based on 1,686 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email

About Cosmetics Now:

Cosmetics Now is 100% dedicated to excellence in the efficient supply and distribution of fresh and genuine designer brand cosmetics products at the lowest possible prices. We believe that our customers are the foundation of our business and we pride ourselves on the highest standards of customer service excellence.

We provide as many options as possible to buy both current popular products and hard to find niche products.

We pride ourselves on providing the best possible customer service across email, online chat and phone. Rest easy knowing that your order is in good hands.

Visit Website

Phone:

1300 524 609

Email:

info@cosmeticsnow.com

Location:

Level 1 - 6 Redwood Drive
Notting Hill
3168

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Cosmetics Now 5 star review on 15th February 2022

Aggie H

Cosmetics Now 5 star review on 12th January 2021

Hawra A

Anonymous

Anonymous // 01/01/2019

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“The delivery was fast and prices are good!!”

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Posted 6 years ago

“Excellent service and fast delivery.”

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Posted 6 years ago

“User friendly website, fast delivery and excellent products.”

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Posted 6 years ago

“my order was delivered accdg to my instructions. happy with the product.”

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Posted 6 years ago

“Great customer service, quick delivery, great range Thank you”

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Posted 6 years ago

“goods supplied in good order, at a sensible price”

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Posted 6 years ago

“Fast shipping! Love the product, thank you!”

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Posted 6 years ago

“Delivery is quite prompt. Products are very well packed.”

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Posted 6 years ago

“The WORST experience I can’t help wondering if this is a scam. Placed order with expected delivery in 2-3 days only to discover that they needed a phone verification which took them 2 days to reach me despite multiple emails and voice mail trying to reach customer service. Was told that none of the customer service nos worked and they are only accessible via email. Even after taking time to verify, order remains pending?! I gave up.”

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Posted 6 years ago

“I've been ordering from CosmeticsNow for years and very happy with the range of authentic products and service. Highly recommended!!!”

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Posted 6 years ago

“ordered a product on 14th May. Tracked the produced and it mentioned dispatched since 16th May. After that no tracking information... kindly explain.”

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Posted 6 years ago

“I ordered face cream April 10th, still have not received it. When I emailed and phoned they said it is Stuck in Singapore. I thought I was ordering a product in Canada. I do not recommend ordering from this company.”

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Posted 6 years ago

“Avoid. I have been sent a fake product and having spent around $110 on it, I am not happy. The fake is absolutely disgusting.”

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Posted 6 years ago

“Very very poor service. The only reason I ordered from them was it showed 4-6 days delivery. I paid extra for that. It has been 7 weeks! Still no delivery. I don’t think they had the product in stock when they took order. The tracking information shows they shipped only after 4 weeks! Save the trouble don’t order!”

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Posted 6 years ago

“Please don't ever order from Cosmetics Now. It has been 3 weeks since I ordered conditioner and it still has not been shipped yet. I asked them if I could cancel the order since I was told it was being shipped from a non-US warehouse and they would not let me. I ordered from them because it said it would be shipped from a US warehouse and I would receive in 6-10 days. Both were lies and at this point, I am wondering if I will ever get what I ordered since they could not provide with a date it will be shipped on.”

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Posted 6 years ago

Can you please send us your order ID so we can investigate your order? All orders are shipped within 24 hours excluding public holidays. Our stated timeframes are accurate.

Posted 6 years ago

“Not happy with the slow shipping. Tracking shows my item has been waiting for USPS pick up for over 7 days... ever heard of USPS being that slow to pick up a package. Cosmetics Now website says my item will arrive in 22 days from the day I placed my order. Sounds like they are shipping from China. I paid US prices so I expect faster shipping and delivery. I will never order from Cosmetics Now ever again. By the way...I ordered a simple face wash.”

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Posted 6 years ago

“I also purchased at the start of the pandemic so expected a delay, however has now been 8 weeks with no package, tracking number isn’t working and customer service emails asking me to be patient. I tried calling today at various times but couldn’t get through, just got an automated voice saying they were busy with other callers and asking me to leave a message!! I thought they were an Australian company but didn’t realise they shipped from overseas, if they even are legit. My mistake for not doing my research first, I’ve lost my money now. I would warn others not to buy.”

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Posted 6 years ago

“Ordered baby products during this pandemic. I know and I understand that items MIGHT be delayed. But during pandemic they still put that they will ship within 10 to 13 days thats why I bought my baby products to them. My baby has eczema I placed an order even before the creme runs out. Its been a month already and no package arrived. They kept on saying its on transit but the tracking that they gave me was updated last april 17th. I warn you guys dont buy here. look for other shop. Their costumer service sucks. They will just kept on reapeating what they are saying!”

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Posted 6 years ago

“Ordered some hair product on the 13 of April. More than a month later I am still waiting...”

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Posted 6 years ago

“After reading some very poor reviews I was extremely nervous as a first time purchaser from Cosmetics Now. However, I have to say my experience was absolutely outstanding! I placed my order on the 24/4/20 and I now have my delivery on the 28/4/20 which also included a whole weekend period! The item was shipped by DHL from Hong Kong to Australia. I had a very positive experience with this courier and was kept up-to-date the entire time with emails from Cosmetics Now, as well as frequent DHL texts. I was also concerned about the authenticity of the products from reading other customers reviews, however my item was completely sealed with the correct packaging and obviously the genuine product I paid for. I'm sorry to read others have had such bad experiences because based on my own experience I couldn't recommend this company enough. SO impressed with the quality and customer service all round.”

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Posted 6 years ago

Cosmetics Now is rated 4.1 based on 1,686 reviews