Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

2.0 Rating 3,477 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,477 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Currys 1 star review on 6th October 2024

111

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Will never buy from currys again they are trying to hide behind COVID 19 however they fail to deal with faulty goods even a registered letter sent to their head office. Currys simply refuse to respond to customer complaints and I am left with a faulty product after 2months of use”

Helpful Report

Posted 4 years ago

“i have been waiting on the phone for over 4 hours and when I got through they cut me off I would never shop there again and now buy from john lewis”

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Posted 4 years ago

“Curry's PcWorld's please stop posting fake reviews. Genuine customers are being mislead by your lies . Start treating people with respect and trade lawfully. Your corrupt practices are causing so much grief and you are using Covid 19 as your get out clause. " SHAME ON YOU "”

Helpful Report

Posted 4 years ago

“took my tv for repair under warranty and returned it broken, took it back and its taken 2 weeks up to know under assessment , still deciding ? i just wanted it repairing but youve broken it so replace or refund me, its that simple and would take only a few minutes to sort out, ive spent over 18 hours being cut off the phone waiting in for a delivery that didnt happen and sick of being lied to and how busy they are ... youll be a fool if you buy anything from these crooks”

Helpful Report

Posted 4 years ago

“On Sunday 20th September we purchased washing machine. We were told it should arrive in a week. We paid for the machine with the anticipation of it arriving within 7 days. On 02.10.20 I called customer service to find that you "have no idea has to when it will arrive." You’ve taken our money with no real expectation of a delivery – I think this is wrong and disgusting behaviour. My 80 year old grandmother is furious. She feels that she has been taken advantage of and is now wondering if she'll get her money back. Obviously we know we are entitled to get a refund. It's saddens me to know that because of this appalling behaviour by Currys PC Word my grandmother feels like she has been conned or ripped off! We won't be shopping at Currys again. .”

Helpful Report

Posted 4 years ago

“Brought a Zanussi cooker hood, curry’s advertise it came with a Charcoal filter which we never received. I spent an hour and a half On their help line being passed about and could not get anyone to do a simple task of sending the missing filter. False advertising would not recommend buying from curry’s on line.”

Helpful Report

Posted 4 years ago

“Do not buy from Currys. The worst customer service ever! First off the first order for a range cooker was cancelled by their operative because he had no idea if the cooker could be recycled. He did not sort out a credit and after waiting for 15 days and waiting on the phone for over an hour the credit was then put through. We reordered the same item on 10th September and was given a date of 1st October for delivery. I rang on 28th September and was given a confirmed date of 1st October.Therefore we arrange for our old cooker to be disconnected and recycled. At around 7pm on that date I had a phone call saying that the cooker had not been manufactured yet and did I want to keep the order live with no indication of when it would be delivered. We are now stuck with no cooking facilities and will never use Currys again and I would suggest you don't either. A complete shower of lying imbeciles who do not care one jot about their customers at all. I can't see a long term future for this Company and I reiterate - Don't use them!!!!”

Helpful Report

Posted 4 years ago

“I bought a washer dryer last November and it's never worked BEKO has sent out 3 engineers and it still not working beck tells me to deal with currys and currys tells me to deal with beko. When I phoned the inverness store I asked to speak to a manager they said that they would not waste a managers time with me. I have sent them a letter now all I want is my money back. And what kinda tech store does not have a working email address its a joke”

Helpful Report

Posted 4 years ago

“your customer services are aweful. as well as waiting for ages, they put the phone done, delivered even when i had cancelled and generally don't have a clue. never again.”

Helpful Report

Posted 4 years ago

“£2k tv Samsung tv faulty within a week, various array of faults over the next two weeks took it Back to store not resolved, inter mated I was lying about the faults as it wouldn’t do it when they turned it on in the store, Samsung engineer called he also inter mated I was lying, so now they’ve the tv and my £2k and no phone calls or information to what’s going on TERRIBLE SERVICE DO NOT USE”

Helpful Report

Posted 4 years ago

“Curry's is a thoroughly Despicable corrupt company and honest reviews that are posted miraculously get removed !!!, "SHAME ON YOU CURRY'S "”

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Posted 4 years ago

“Purchased tv , less than a week later it stopped working . Returned it , asked for replacement, heard nothing so two weeks later phoned and asked for refund , four weeks on and after many phone calls and been passed around 3 different people each time , finaly got through to them again only to be told it will take up to 5 days before money back in my bank . Never again will i buy from currys”

Helpful Report

Posted 4 years ago

“I purchased the Beko washing from Curry's Gloucester with a sale assistant in the store via his iPad, I paid for a delivery date for it to arrive at my new address in Odiham on 24 sept 202 at 0800. The washing machine arrived on time, when I took the the first layer of packaging off I noticed immediately the cable that plugs into the electrical socket had split, I stopped unpacking it, and immediately I contacted the customer service number. The gave me a uplift reference number and said I would be called in 24 hrs to arrange a pick up and drop off of a new machine. 48hrs passed and still no telephone call. I have spoken to three different people via the how to return your items automated telephone service with multiple individuals giving me different instructions. One said he'd send an engeneer out to fix the cable, but couldn't say when, another said the store would contact me and make the arrangements, still no contact from them, and another woman said she couldn't help me at all and didn't know what was going on. They seem to not have a clue what their doing, and trying to arrange a replacement washing machine has been a nightmare!! I have still not hear anything from them and I need a machine to wash my uniform as I work in a hospital and cannot go into work with dirty clothes. Because the whole experience was not giving me confidence in Curry's or the team, I thought it is best to check the rest of the machine given the polava I am having. When I have taken the rest of the packaging off I have noticed the side of the machine is also dented, I believe it has been dropped and that's why the cable has split, So I am hugely concerned that the machine could be damaged internally aswell. So here I am sat in my kitchen now out of pocket £250 pounds with a damaged dodgie machine, that I can't seem to get exchanged or replaced. I need someone to contact me ASAP and resolve this matter as quite frankly I am discusted by the way this had been handled and will never buy from Curry's again. I have just moved into a new home and had planned to get all my white goods and kitchen appliances from Curry's however after this i will never buy from curry’s again.”

Currys 1 star review on 26th September 2020

Helpful Report

Posted 4 years ago

“The company is a scam it takes people’s honest money and either sells them faulty/graded products. When you raise a issue no one can be bothered to sort it out or your repair never happens, your refund never appears. This company should not be in business. You just need to look at the Facebook pages to see how many unhappy customer they have.”

Helpful Report

Posted 4 years ago

“Don’t use them”

Helpful Report

Posted 4 years ago

“Bought a Hoover oven in August it worked for 4 weeks went on holiday then when got back wouldnt work so not in the 30 day warranty. Rang and an engineer turned up 8 days later it was pcb. He said he would order it but didnt know how long it would take to come. Not happy rang Currys and was told to ring Hoover for an uplift number . Hoover told me store had to request this not me. Went to store and was told once she had rung Hoover and it was confirmed the repair required we could get a replacement. She said she would ring back but didnt so again I rang Currys i was told if we could take oven into store they would check what stock was in and we could get a replacement. I asked if she could send an email to store confirming this was what she had told me to do and it was ok as didnt went problems when we got to store. She said she would do it straight away. My husband left work early and he took oven to store. Guess what they refused to replace it. Rang Currys next day took 30 minutes to get through then was told it would be sorted , 20 mintues later I was cut off. Rang hoover who told me I should go to store and I was within my rights to get a replacement. Went to store again this is now third visit and asked to speak to manager. Explained it all to him and he was very confident he would sort it out he said he would ring Hoover and seemed very confident he could get uplift number and I could get a replacement mainly cos I am disabled need my oven daily and had already been without it for 12 days and was going to have to wait another 6 days for repair. However Hoover would not give him this code and he then had to admit he was not going to be able help me. I was obviously upset as he seemed very confident he would help me no matter what. He then became impatient with me kept looking at his watch and was very unhelpful and could not reassure me the repair in 6 days would work and if it didnt what i was to do then. The lies confusion mixed messages and poor customer service from Currys has caused me great distress and I am very unhappy”

Helpful Report

Posted 4 years ago

“I bought a new under-counter fridge from Currys for a house I let to students. The order was due for delivery on the 1st September between 11.50 and 15.50. As it was the summer break, the house was empty. I went over and waited. The delivery tracker online seemed to have stalled at around 11.00 and I assumed that it had stopped working or the driver wasn’t inputting the information. I waited until the end of my slot and contacted Curry’s online via web-chat. It was a long drawn out process but eventually the driver of the van rang and cheerfully told me that the van had broken down at 11.00, 50 minutes before my slot started. Having waited for nearly 5 hours by now, I wasn’t exactly happy and probably raised my voice a little although I wasn’t rude. I asked him why I hadn’t been told the delivery was cancelled before I left home? The driver put the phone down on me. Just before 19.00 on the 2nd September I received an email telling me that the fridge would be delivered on the 3rd between 15.10 and 19.10. This time I followed the van tracker from home and went over to the student house at 16.30 as my drop, number 28, approached. At 17.00 my slot came up but no driver arrived. The delivery drops sailed past mine and continued in no particular order. Eventually my fridge arrived late, and probably the last drop of the day at 19.20! Now forgive me for being a tad paranoid, but doesn’t it look a bit like I was deliberately kept until last on the second delivery because the driver wanted to ‘punish’ me for complaining? A few points :- • Curry’s should have told me early on that my delivery was cancelled. • As they didn’t, they should have apologized for wasting my time and given me a specific delivery time a few days later. • They need to appoint a delivery manager who is in control, can organize and actually deliver as they promise to do. • They need to recruit a boss that appreciates that happy customers equal greater sales. Students tend to get through quite a lot of white goods, mainly because the amount of use and because I tend to buy the cheaper ranges. I’ll certainly need to buy again soon…..but not at Curry’s!”

Helpful Report

Posted 4 years ago

“First posted on Trust Pilot. Update 22/09/2020!! Dreadful company, they collected my TV 3 weeks ago from today which is the 07/09/2020, only updates they sent are 3 texts saying being dealt with. Phoning up is a waste of time unless you want to hold for an hour or more, holding while I am typing this - Some chance of any reply. The Team Knowhow up date link is useless, when I did get through on the phone over a week ago someone informed me that it had been updated incorrectly, can you believe it and since then it says the same thing, NO amendments. I phoned after the Teamknow link said - - We need a quick catch up We have a query about your repair. Please call our UK Contact Centre on 0344 561 1234. There is btw NO email contact or NO Live chat. This from a company that I have a 5 years guarantee with. Will never buy anything from them ever again! Zero stars for simply not caring about their customers in the slightest, they take your money and run. #### Update 22/09/2020!! Recall first contacted Currys mid August, they then collected my TV 2 days later. Since then after many times of trying to get in touch through their only way 0344 561 1234 (read NO Live Chat and NO email) you are put on constant hold, while typing this up to now it's been 38 minutes. Finally a Richard from Team Knownothing phoned at 13:47 9th of September, I've kept the recording. Richard stated my TV was not repairable and that a coupon would be with me in 3 to 5 working days, YES it's the 22nd as I type this can you believe it?? You can see why this company has 1 star, it's totally useless, Amazon P all over them, Currys just tell you lies lies and more lies. They make Trump look honest.... Do not buy from Currys is my advice, now 49 minutes on the phone and NOTHING.”

Helpful Report

Posted 4 years ago

“So called know how team delivered a washing machine and decided to chuck it over a garden wall. Causing damage to the machine it's self and ripping up flooring in my kitchen. Customer services is shocking and seem to get through to multiple zombies with no enthusiasm. I requested a refund and compensation for the damages caused and was told everything would be processed. I received no email or text regarding a refund and phoned the company AGAIN only to be told that nothing was on file and told that I actually didn't call. Utter bulls**t. They company is a s**t show. I either get my refund or I'll take you to a small claims court and I want compensation for the damages caused to my property never have I experienced such bad customer services.”

Currys 1 star review on 22nd September 2020

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Posted 4 years ago

“Their Technical Support (TeamKnowHow) is absolutely useless. They know nothing about what they do. I took my laptop to the to repair twice and all they could say is 'We would have to send it to HP Office'. Why would this be so id they are supposed a technical team. I do not recommend Curry's PC World to anyone. You would end up wasting your time. I wish I could give a 0 star rating”

Helpful Report

Posted 4 years ago

Currys is rated 2.0 based on 3,477 reviews