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Currys Reviews

2.0 Rating 3,509 Reviews
24 %
of reviewers recommend Currys
Company Reviews Questions Metrics Info
2.0
Based on 3,509 reviews
Shipping & Delivery
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Courier
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About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

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Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Anonymous
Unverified Reviewer
“terribly disappointed with curry's. I bought a tv from them 15 months ago and it has just turnt itself off. I called them for help and was basically told there's very little we can do as its out of warrentee- i have to pay for them to look at it and will be without a tv for around 2 weeks. For such a huge company i expected allot more. This would not happen with someone like johnlewis- never again will i shop with currys id would rather pay more than deal with them and their staff ever again.”
Helpful Report
Posted 6 years ago
Paul
Unverified Reviewer
“Purchased Samsung Smart tv August 2019, faulty remote and sound issues. Problem intermittent so Currys refused refund or replacement, hopeless service went to AO.com who know how to treat customers.”
Helpful Report
Posted 6 years ago
Pete Sheldon
Verified Reviewer
“bought a fit bit and was served by Niqash at Currys, Madford Retail Park, Nottingham. He was very efficient and pleasant. Excellent customer service”
Helpful Report
Posted 6 years ago
Rob Vernon
Verified Reviewer
“Currys a real mess to deal with Buy your items anywhere else but from this badly run company and whatever you do do not use there rip off financing. A return policy that states must be in original packaging..rip off...how if you open and find it faulty? Furthermore if year in,year out you buy items using MYPLAN and never pay interest because u pay off the item..they reduce the credit limit . There are better deals and better finance deals out there.Time for Currys to go the way of the dinosaur”
Helpful Report
Posted 6 years ago
Hg
Unverified Reviewer
“Ordered a tv waited 10 days for promised delivery. On delivery day waited until 18 30 for them to ring and cancel driver had apparently been given too much work. This is the second time they have failed to deliver on the day they quote. Will use a different company in future. This lot are a joke!!!”
Helpful Report
Posted 6 years ago
Zamil
Verified Reviewer
“They don’t deserve even a one star very very poor service and very unprofessional. I bought a laptop on Black Friday online and the laptop did not use it or anything was a gift for my sister and I wanted to return to buy a different one but according to them you can not return anything that you have opened, when the receipt says that you can in 14 days if you have not used the product, in my case do not use the product only open to see, according to them from the store can not help me because I buy the product online and when I contact them they say I have to take them to a store that can verify that I do not use the product or download anything and those in the store tell me that they can not do that, I was a whole week wasting time calling them waiting for more than an hour every day waiting for nothing very bad experience and I don't buy again there are thieves and scammers”
Helpful Report
Posted 6 years ago
Ahd
Unverified Reviewer
“Awful customer service Purchased fridge freezer online, paid also for installation and removal of old appliance Text said delivery nov 30th - no delivery! Rang Sunday 1 st no explanation but said delivery would be Friday 6th with collection of old appliance sat 7 th Texts confirmed dates and times No delivery today ( now 21.12 ) Rang customer services at 18.50 spent 42 mins queuing Could not tell me what was happening as gps in delivery van turned off! Shocking service”
Helpful Report
Posted 6 years ago
N
Unverified Reviewer
“Everything went wrong with this company delivery was scheduled for the 3/12 nothing arrived. The management don't have a clue about anything. Avoid this company at all costs.”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“Shocking customer service. They never answer the phone.”
Helpful Report
Posted 6 years ago
David Riley
Verified Reviewer
“Appalling customer service. I have spent in excess of 2 hours on hold and spoken to nobody yet if I press the options to purchase an item I get through wothin 3 minutes, sales however don't deal with returns and when they transfer me, I grow tired before I get an answer. I am still to speak to a person regarding my return that I cannot resolve in store as I paid via PayPa. Avoid curry's like the plague.”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“I am sitting outside Curry's PC world Winchester shaking with anger after the way I have been treated by the store manager. Clearly advertised in store is a Galaxy tab bundle at £149, when I asked to purchase it I was told the offer was no longer available. I explained that you can not advertise an offer that has finished, he replied we can, if you don't like it get a solicitor. Clearly customer deception tactics. Do Curry's PC world always treat their customers like this......Shame on you.”
Helpful Report
Posted 6 years ago
Martyn Secrett
Verified Reviewer
“Couldn’t contact customer service when my pre paid order didn’t arrive . Store not able to help ? Ridiculous very poor service last time I shop on there website or store . Not interested in customer service at all”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“I wish I had researched this popular retailer before committing to buy an e-voucher. I tried to buy three Echo dots via the web, and my order cancelled. There are limited options for e vouchers, so I tried again to have the items delivered to a store. After accepting the order..it was cancelled again. So I went in store and sought help from their staff. So they put the order in from their computer for a store delivery.... guess what, the order was cancelled yet again. When I asked why, they stated 'fraud'.? So not even their own staff can order anything with an e voucher. Been on hold for over 20 mins and counting, and I see no end to this. The items are now out of stock and no doubt will go back to normal retail price. so I spoke to customer services who put me through voucher team, which doesn't exist, so I was put back to customer services. so there is no answer as to why I cannot use an e voucher and now trying to get my money back. My advice, use a different retailer. And avoid vouchers or gift cards at all costs!!”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“Bridgend Currys - Avoid using this Currys store. I can only describe the store staff as totally incompetent. Recently made two separate purchases and on both occasions had to return to the store. The first purchase was sold incorrectly and I returned for a refund and the second purchase was a click and collect which was the wrong product when I called the store I was told I was speaking to the customer services manager who actually turned out to be a member of staff from the sales floor. The general attitude and ability of the staff was poor and their actions can only be described as incompetent. I would question the store managers ability to be able to operate his store to provide basic customer service”
Helpful Report
Posted 6 years ago
David Jones
Unverified Reviewer
“On the 9th November I was looking at you website (Currys) and decided to make an online order for my Brothers birthday. I ordered a JVC TH-D227B Soundbar based on the reviews on your website. The item was in stock at your Wrexham branch so I asked for it to be held there. I then popped down to the branch to see if the Soundbar was on show so I could at least see or test the item, however it wasn't available. I decided to go ahead with the purchase and gave the Soundbar to Brother about 10 days later. He's now opened box and connected the Soundbar to his TV. Unfortunately the Soundbar isn't quite loud enough for what he is after and he said it also sounds very tinny. So I was wanting to take it back and purchase him another one, which was louder and better quality. So I popped into the same store to return the Soundbar but was told that the item couldn't be returned as it had been opened and used. How is anyone meant to make a purchase when the item can't be tested for quality? I then thought I'd take the matter further and speak to the Knowhow team, to see if they felt this was fair and to see if anything could be done. It took them nearly a week to reply and all they said was "Please see following email on our returns policy". I'm leaving this review to warn others and to just let them know I'll never purchase another item from Currys again.”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“Despite Currys offering good products, the service at the store is appalling. I shopped at the Currys store in Hemel Hempsted, the Apsley Mills Retail park and needed to buy a hoover. The product knowledge given by the assistants was poor and the service was also poor. In addition, having been told that I would be informed of the product arriving in the store, I had to make multiple calls through the call center to enquire whether the product had arrived in the store and I was charged for these calls ( 0300 number), which weren't short as I was put on hold. Irrespective of it being Black Friday weekend, my experience of this store in Apsley is not great. Given the fact that assistants are always milling around, they should spend the time to acquaint themselves with the products they sell. I am in the habit of giving positive reviews, so it is with regret that I am really not happy with the service and training of the staff at the Currys store in Apsley, Hemel Hempsted. Please train your staff and give a better service overall.”
Helpful Report
Posted 6 years ago
YIM
Unverified Reviewer
“Currys PC world High St Birmingham. I can only describe the service as unbelievably dreadful. Went to collect a laptop reserved online. Asked member of staff where to collect a reserved laptop from. He pointed to the queue and said ‘wait there’ I stood with another 5 people as there was one cashier (Kam) a rather abrupt individual who when asked if there was anyone else to help on the tills aggressively advised “no it’s just me”. Waited my turn got to Kam to be advised “you’re at the wrong till you get laptops upstairs” no offer to call upstairs or apology just straight onto the next victim (customer). I then spoke to the stand in Manager Phil who apologised and proceeded to tell me the stores problems with under staffing... maybe he should tell his regional manager, I really was the wrong person. Went upstairs to collect (I thought) the laptop only to be told I pay upstairs BUT they take it downstairs to the collection desk and I’d have to go back downstairs to actually get the laptop... WHAT?? This bunch of clowns had me go back downstairs to the collection desk to queue again for a laptop a joker had just carried downstairs that I paid for upstairs... hope you’re keeping up! Totally bizarre hill billy service... I will avoid this store totally nuts!!”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“Why the heck are they putting online the items if they cant deliver it to you ? I called two times stayed on the line for 50 minuts both times to find out my item is getting canceled everyday for who knows what reason . They are promising me that the item was sorted out now and i will get the delivery by tomorrow. I dont believe them anymore , i chose to buy from them my ps4 on black friday to find out they cant make the job and all the black friday deals are gone now !!!! I will never chose them again !!!!”
Helpful Report
Posted 6 years ago
Joseph
Verified Reviewer
“Terrible. Actually diabolical would be a better description. Ordered a PS4 and additional controller, everything went through fine, only for the order to be cancelled the next day. They cited the reason ‘not available for home delivery’, however the item was available, just at an inflated price. Now, I understand that mistakes happen. If the price was wrong, be honest! Don’t lie! Then once I heard back from customer services, I was fobbed off with a generic response. No customer care at all! And to top it off, customer services didn’t even bother to reach out until after all the sales had ended, a full 2 days after their ‘contact you within 5 days promise’ (order was put in Thur 28th and only just heard back today on Thursday 5th.) So, the price it should of been, was actually not even competitive at all, so I have no reservations by never shopping at Curry’s again as I won’t actually be missing out on anything!”
Helpful Report
Posted 6 years ago
Carol
Unverified Reviewer
“I recently purchased a replacement television from Currys parc pemberton. I could not find an appropriate replacement immediately so had assistance from an extremely helpful member of staff who was very knowledgeable about the products I was interested in. I was also assisted by two other members of staff while I was in store and found them extremely helpful and considerate. The staff were George, Niamh and Amy, thank you for all of your help!”
Helpful Report
Posted 6 years ago
Currys is rated 2.0 based on 3,509 reviews
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