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Currys Reviews

2.0 Rating 3,500 Reviews
24 %
of reviewers recommend Currys
Company Reviews Questions Metrics Info
2.0
Based on 3,500 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 37%
Accurate And Undamaged Orders
Greater than 62%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Currys Reviews

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Unverified Reviewer
“Ive been a loyal customer, my loyalty going back many years . Today the way I was spoken too and informed by an employee that he has my debit card details finishing off the call saying 'haha' and hung up is not acceptable and worrying with the amount of fraud being commited. I called back and when I asked to speak to a manager or senior, i was told no one is available and when I asked for a call back from someone I was told managers do not call back and deal with complaints internally and do not give feed back to the customer . So sad how the service of this company has deteriorated over the years from call centre staff to engineers , not all but some of them . I will never renew another policy with them . All I was trying to tell them is they took a payment twice in error .”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“Currys sold me knowhow, a repair insurance for my fridge freezer. Payed in to it for 8years. When my appliance broke and was deemed unfixable I was told I would get a Voucher code to buy a new one, but customer care line are so poor And do not listen to what you are saying. Which makes you frustrated not aggressive. Then when you are being shouted out by there employees and you retaliate. Your contract gets cancelled because you are aggressive. No one will talk to you, no manager will contact you back. The employees still carry on being there lovely helpful selfs and you are left scratching Your head. Avoid buying knowhow they are not helpful and don’t want to pay out. Waste of money!”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“Probably everything you need but service terrible. Too busy talking to friends/relatives and totally ignoring customers. You lost a sale!!!!!”
Helpful Report
Posted 5 years ago
Yunus Skeete
Unverified Reviewer
“DO NOT TAKE OUT ANY FROM OF WARRANTY, CARE OR SUPPORT PLAN. I spent £1,000 on a laptop and an "anything happens, we'll fix it within a week" support plan to support my academic studies. The laptop was purchased at the start of summer and within a couple of weeks, the problems started; glitches, weird noises and crashes etc. I took it on for repairs just before returning to uni for the academic year and the problems were fixed, for about two weeks, before they all came back, and plenty more. Since then, my laptop has been varying levels of dysfunctional. Nothing will work consistently and at times, all I can do is power it on and off with the power button. When I am able to go without it, I take it back for repair. Such are the demands of my course that I can't during term time, I am forced to take whatever it gives me. During holidays, I am taking it back for repair on a fortnightly basis. It takes a week to get "repaired" and then a week for more problems to start again. I have followed a lot of things up, and claimed a refund (you're entitled to a CLAIM after your third repair, don't let this fool you, they will not sanction anything so this is as good as useless). Problems have been put down to "software problems". Software is apparently not covered under their warranty, so I supposedly have a "fully functioning" laptop which they will not address further. For a claim of "anything happens, we'll fix it within a week, and the third repair, you can get a refund", £1,000 and a year of headaches later, I could not be less satisfied. The lack of transparency of what is actually covered and what they offer verges on fraudulent misrepresentation.”
Helpful Report
Posted 5 years ago
Theembie Tembo
Unverified Reviewer
“Bought this laptop for my daughter's Christmas present. A day after On 26th, it stopped working. Took it to the retailer, I haven't heard from them till today. Ruined a perfect present. I expect an exchange for a laptop that is 3 days old, which just stopped working, obviously manufacturing fault”
Helpful Report
Posted 5 years ago
Susan Bogumil
Unverified Reviewer
“Bought a Kitchen Craft Ring Refucer at Currys great product for my cafetière that’s didn’t fit on my gas hob. Very good price & service at Curry’s”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“Bought Two TVs for my sons as Christmas presents a month before Christmas did not arrive .. rang 20 odd times to be palmed off Every time !!! that they had been lost . And that I had to wait a further 10 days for them investigated before I could have a refund totalling 6 weeks and 10 days after Christmas absolute joke of a company”
Helpful Report
Posted 5 years ago
Lee
Unverified Reviewer
“Save your money and don't purchase anything from these. When it goes wrong, they have the worst customer service I've ever encountered. Been without a kenwood fridge/ freezer for the entire festive period thanks to you and your terrible customer services. Myself and partner bought said item just over 2 years ago with a known manufacturing fault. We have paid ourselves for 4 different engineers to visit, and can't fix the problem. We don't have the receipt anymore but my partner (who's name it is in) rang and a currys employee, who found our details and were the ones who told us about the common fault on this product. Now you have left us this whole period without a fridge and after loads of emails, you are now saying you can't find us on your system. Talk about take people's money and running!!!!”
Helpful Report
Posted 5 years ago
Vipin
Unverified Reviewer
“Dishonest, their delivery drivers would lie that customer is not in and the customer havent responded to their calls, when the customer is actually having a glass of wine and waiting for these people to turn up. Its pointless taking a day off and waiting for your delivery from Currys and their "Team Do Not Know How" as most likely they wont turn up.. Better off going to John Lewis or someone else who are a bit more reputable. Still waiting for my Washing Machine , was supposed to be delivered today, called and rearranged for 2nd Jan as no one turned up today and now got a message that delivery is arranged for 9thJan. Utter incompetence! Clearly an example of how an organisation should not be run..Their founding fathers must be turning in their graves..”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“Very rude staff- treat you like kids and are very bad at explaining things”
Helpful Report
Posted 5 years ago
Stuart
Unverified Reviewer
“Essentially a drop-shipping company. There is no use in ordering online; if something is delivered and you're not in the office they return the items to their warehouse and credit your account, no second chances! The website "stock" amount does not correspond with what items they have available in the warehouse and it takes them a week to tell you they don't have the ordered items available. If you'd like any items on their website you're better off going in-store, however the prices are substantially higher there (having checked). All issued credit notes can only be used in-store meaning you are tied into spending more. Having ordered a laptop for delivery (and chased more than 5 times), then subsequently told the item is no longer available, I will not have the item necessary to run my business for the first month of the year. Avoid at all costs.”
Helpful Report
Posted 5 years ago
Stuart Stanford
Unverified Reviewer
“Essentially a drop-shipping company. There is no use in ordering online; if something is delivered and you're not in the office they return the items to their warehouse and credit your account, no second chances! The website "stock" amount does not correspond with what items they have available in the warehouse and it takes them a week to tell you they don't have the ordered items available. If you'd like any items on their website you're better off going in-store, however the prices are substantially higher there (having checked). All issued credit notes can only be used in-store meaning you are tied into spending more. Having ordered a laptop for delivery (and chased more than 5 times), then subsequently told the item is no longer available, I will not have the item necessary to run my business for the first month of the year. Avoid at all costs.”
Helpful Report
Posted 5 years ago
John
Unverified Reviewer
“Order not delivered. Wont refund money for a week. Terrible customer service. Is Currys the next company to go bust? DON'T USE THEM!!!”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“Knowhow terrible customer service taken a week to find out why appliance didn’t arrive and re book!”
Helpful Report
Posted 5 years ago
Christina Dietschi
Unverified Reviewer
“I took my desktop to fix at Currys PC, they have made a diagnosis of the problem and chosen a line of action, the hard disk has been changed. Weeks later my computer was not working again, I took it back to the store and they said it was a graphic card problem. Actually, it was not a hard disk problem and I have lost all my files in the process. I could pay again to change my graphic card, but I lost trust in their expertise. I wouldn't mind paying for a new graphic card and a new hard disk at the beginning of the process, but weeks after being fixed shows that they don't know much about computers and actually don't really care about client's satisfaction. They haven't recognized their mistake and refused to give me a refund. Also,they have been rude to me. I have bought a new computer.”
Helpful Report
Posted 5 years ago
Julie
Unverified Reviewer
“Utterly disgraceful customer service. Delivery driver blatantly lied. Said my drive was blocked so he couldn’t deliver. My drive was clear he just hadn’t been. When I rang him suddenly his lock on his van had broke so he had to finish early. Customer service couldn’t care less. Next deliver slot in 4 days when we are all back at work. If I can’t take a holiday from work it will have to be 6 days so I will have to wait in all day and give up my weekend. Avoid Curry’s like the plague if you value your time and money”
Helpful Report
Posted 5 years ago
Kevin
Unverified Reviewer
“Went to currys in Chelmsford Essex 28 December. They wiped credit off two gift cards because their tills froze and expect me to contact the gift card company and thought I was going to pay for the item. Before they give advice on computers or anything electrical they should have people who can work the till and that includes the unhelpful manager who was acting the IT expert but was just as useful as the other two members of staff. Wont be buying from these clowns anymore. One star as cannot leave zero”
Helpful Report
Posted 5 years ago
Anne
Unverified Reviewer
“I bought a Samsung oven in October 2018, it's now 29th December 2019. The oven is in its 3rd breakdown ( as am I now) and is yet to be fixed so we haven't been able to use it since Saturday 20th December. It 1st broke down in March, then on the 22nd of November...wasn't fixed until 7th December and now again its broke. Went to Curry's, and yes the staff are nice, but didn't solve my problem. So no Christmas lunch for us this year. We are both pensioners, my husband is ill, yet that doesn't matter to Currys. They will gladly take your money, but your literally on your own from then on. Yes we have a team know how plan (by the way, what a pain it is getting through to them) but the oven is still under Samsung warranty, so currys won't do anything for me. But I bought it from them so surely should take some responsibility for the products they sell. The oven is supposed to be repaired on 31st December. I hope so.”
Helpful Report
Posted 5 years ago
Debbie
Unverified Reviewer
“Had to return a faulty TV 2 weeks old. Very easy to deal with Curry’s Hereford. Happily exchanged, no questions asked. Update receipt and reloaded car with new TV. Excellent service”
Helpful Report
Posted 5 years ago
Not Impressed
Unverified Reviewer
“Purchased dishwasher when unpacked was found to have damaged door, they sent an engineer eventually who turned up with a new door catch , how a door catch can fix a damaged door is beyond me. The engineer was unable to fix door, Currys don’t want to know and keep passing the buck. Unbelievable you couldn’t make it up. My advice is AVOID CURRYS”
Helpful Report
Posted 5 years ago
Currys is rated 2.0 based on 3,500 reviews
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