Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.97

“Never consider buying from Curry's.........here is why in letter to their CEO who still does not respond..... Dear Mr Kowal, You lead the worst company I have ever had the displeasure of purchasing from. You ship out technology that does not work and then when I try to return within the returns time window I am met with complete chaos and obfuscation. Outline of my journey of engagement with your company and after sales service: 1/ Sent many, many, emails to the link as advertised on your web site with no reply whatsoever. I originally held some empathy to you operating a business in un-precedented times and held some flexibility towards resolution. 2/ After no reply I kept trying over a period of weeks and although you still had the link posted on your page suddenly it changed to read that you stated it was no longer a valid link and to telephone! Where did all the previous mails go to remain unanswered? Where and how was a customer to return goods? Why did you withdraw the link? 3/ Time after time I held on phone for over one hour to be cut off! Several times I had to give up. The only time I got through was after 50 minutes and your staff member then said there was absolutely nothing he could do but to transfer me to another department but it would be up to a further hour’s waiting time. He did not have any escalation process open to him he stated, he did not know the regional service managers name or contact details, he did not know the address of any of your leadership team, he did not know your head office address. 4/ It’s now been months since I have waited patiently for a response to my written formal letter of complaint which was posted to you on 21st May 2020, to the address provided by yourselves, which your web site categorically instructs customers to do. We are now some three months downstream and without resolution or any communication from you whatsoever. Absolutely disgusted with your shambolic and chaotic approach to customer service. Your digital customer engagement web platform is failed. Your customer service telephone support is failed. Your written complaints procedure is failed. Now we will determine by this second written tracked communication delivered to your office, whether your personal accountability and credibility is further failed. It has now become a matter of principle which far outweighs my original financial investment. You have taken a customer on a journey of dissatisfaction to one of outright rage. You are leading a company that demonstrates appalling customer service and heading a company that is truly and regrettably, in a league of it’s own.”

Helpful Report

Posted 6 years ago

“Tv delivered box extensively damaged to the front but delivery drivers placed against the wall and left very quickly unsurprisingly screen was broken . Eventually picked up and refund would take at least 14 days as curry’s needed to check it meets return criteria ..no contact from curry’s since. Thank goodness PayPal agreed with me and refunded instead.”

Helpful Report

Posted 6 years ago

“After developing a fault with freesat box Bought through Currys online, i called Team KnowHow and eventually got through to someone To agree to and arrange a return of the faulty goods. I got an email acknowledging receipt of the faulty item and that my refund could take up to 14 days. That was 6 weeks ago and I have not received my refund despite calls to their Team KnowHow- After Waiting hours to get through I got an empty promise to investigate and call back. This refund (already confirmed and returned) is an simple financial transfer to be completed just like a purchase - would Currys be in business if purchases took so long? So why won’t Currys refund as they are legally obliged to do so ? I’m still waiting for my money back. l will never shop with them again as a result of this experience. Almost impossible to contact and ineffective or indifferent on rare occasions manage to make contact. I’m still waiting for this refund. Be aware - other retailers offer much better customer care.”

Helpful Report

Posted 6 years ago

“6 weeks wait for delivery and it didn't turn up. No notification and we were told 3 weeks no notification on that schedule either. Calling their support line is expensive 5p/minute and be prepared to wait in a queue for 40 minutes. Terrible trouble cancelling. NEVER, NEVER AGAIN - USE APPLIANCES DIRECT OR AMAZON !!”

Helpful Report

Posted 6 years ago

“i bought a cooker from curry's online. the delivery drivers took it to Wales (i live in Derbyshire) they phoned and was annoyed because i don't live in Wales . They cancelled the order and said i would be refunded in 3-5 working days. That was 4 weeks ago. I have phoned on numerous occasions been left on hold for up to 2 hours been told multiple excuses then finally that my order doesn't exist. I paid through pay pal they have contacted them too to see what is happening. So far curry's have ignored them too. i have emailed, complained through resolver, complained through face book and still nothing. Avoid this company . this is the worse shopping experience i have ever had”

Helpful Report

Posted 6 years ago

“6 weeks waiting on a washing machine to be delivered and installed. No reply to two emails - currently on hold on phone 58mins waiting for a "customer service" rep to answer. Awful experience and so disappointing from such a well known company. Absolute rubbish service, never gonna buy from them again rather pay a bit more and be treated like a valued customer. Quick to take money and then abandon their customers. And just like everyone else who rated here, I'm expecting the same copy & paste generic response because they really couldn't care less about helping their customers.”

Helpful Report

Posted 6 years ago

“What an absolute joke of a company please do not buy anything from them, firstly they turn up without my washer on the van to be told that it has been left at the depot, then after speaking to customer service he told me that it was an end of line product and I need to go online to pick another I told him to cancel my order and return my money, I was told that this would take 5 working days this was on the 31st of July. On the 18th of August still no money I decide to call customer services again and after waiting 1hour 10mins was told that due to the covid that it will take 10 to 14 days but because I wasn't happy with his reply and told him that they are using this as a get out he told me he wasn't happy with the call and cut me off. Once again please go elsewhere to buy your electrical goods there are much better companies than this one, I gave it one star because it wouldn't allow me to give no stars.”

Helpful Report

Posted 6 years ago

“Somewhat disappointed to arrive at store to purchase television and sound bar and to look at small tumble driers. Internet showed tv in stock but it wasn't, sound bar was on display and after asking to hear it the staff member was unable to demonstrate it as apparently needed to download an app to do so, who is going to spend approximately £400 on sound bar they can't hear before purchase! Regards the tumble drier they do not keep the smaller models in stock consequently none on display. All in order a shame that I could not purchase any of the items I went in for.”

Helpful Report

Posted 6 years ago

“Poor Poor Bought a HP laptop 6 months ago, hard drive broken already. It’s been in for repair since 05/08/20 Keep being told due to Covid 19, it’s going to be delayed. Txt after txt. Load of rubbish I need it back please, instead of excuses for delay”

Helpful Report

Posted 6 years ago

“Before you buy anything from curries make sure you check the age of the machine with the manufacture as I bought a machine last March and it turns out it was 6 1/2 years old. Last March I went into store and bought what I thought was a brand-new Bosch condenser tumble dryer for nearly £300. There was no issues and the staff were really friendly and helpful and I was really happy at first with the purchase. It was only then last month when the handle broke on the door and I rang up Bosch when the issues really started. I was told when I bought the machine I will get a two year manufacturers guarantee which is standard with all products and as this was a manufacturing issue I would be covered. It’s only when the engineer asked for the machine reference number he informed me the machine was 6 1/2 years old and out of warranty. You can imagine the shock on my face when curries had sold me this knowing I am not covered for something that is not my fault. When I first rang curries about this issues customer services and the branch were like no that’s not possible and it’s only when they ring Bosch themselves and they confirmed the machine was 6 1/2 years old that I thought this would get sorted. However from this being raised to head office I have noticed curries do not care once they’ve made a sale and I’ve completely fobbed me off as they wrangle this between Bosch and themselves arguing over a email chin. I want to make this clear I do not find this to be Bosch issue as at the end of the day they did not sell me the machine that was 6 1/2 years old they have been very helpful in this instance, they did say as a gesture of goodwill they will come out and fix the machine however there would be a service charge of £110. When I was speaking to Bosch they did tell me this is quite common where companies would sell machines this old and fob them off as new and quite regularly they are having to resolve the issues. Bosch were very friendly during the call however with curries it’s took me nearly 4 weeks to get this far and still the issue has still been passed back to Bosch. My mother is a nurse and the last four months has been working on the front line on a COVID ward in her hospital. I have also worked during the pandemic meeting the public face-to-face in the High Street in my line of work so as such when we both do come home our clothes have had to be washed straight away and then dried in the tumble dryer. Due to the handle being broke I am currently using a piece of Paracort as a handle due to the time curries thinks it is acceptable to resolve this issue and I have even had to make a trip to the local branch to show I have done no external modifications to the machine. The latest update I have had today from curries is that head office have said this is not their issue and I will have to go back to Bosch and this is what they call a final resolution. I would be quite happy if Bosch came out and curries cover the cost as to me they are the one that sold me a machine that was out of warranty or even if they sent me the parts to put on a new handle myself at this stage as I’m getting very sick of the lack of communication and common decency from the so-called resolutions department. Let it be noted as well I found the store to be very helpful in this issue as they have been the ones that have kept me up-to-date and only the one phone call I had from their head office ended up in the gentleman getting quite abusive with me and he could not relate to this issue at all being their fault. I also felt Bosch have been left in a difficult situation as I say I do not find them to be at fault as they did not sell me the machine that was 6 1/2 years old and have been quite helpful in the situation when I have spoken to them directly.”

Helpful Report

Posted 6 years ago

“Before you buy anything from curries make sure you check the age of the machine with the manufacture as I bought a machine last March and it turns out it was 6 1/2 years old. Last March I went into store and bought what I thought was a brand-new Bosch condenser tumble dryer for nearly £300. There was no issues and the staff were really friendly and helpful and I was really happy at first with the purchase. It was only then last month when the handle broke on the door and I rang up Bosch when the issues really started. I was told when I bought the machine I will get a two year manufacturers guarantee which is standard with all products and as this was a manufacturing issue I would be covered. It’s only when the engineer asked for the machine reference number he informed me the machine was 6 1/2 years old and out of warranty. You can imagine the shock on my face when curries had sold me this knowing I am not covered for something that is not my fault. When I first rang curries about this issues customer services and the branch were like no that’s not possible and it’s only when they ring Bosch themselves and they confirmed the machine was 6 1/2 years old that I thought this would get sorted. However from this being raised to head office I have noticed curries do not care once they’ve made a sale and I’ve completely fobbed me off as they wrangle this between Bosch and themselves arguing over a email chin. I want to make this clear I do not find this to be Bosch issue as at the end of the day they did not sell me the machine that was 6 1/2 years old they have been very helpful in this instance, they did say as a gesture of goodwill they will come out and fix the machine however there would be a service charge of £110. When I was speaking to Bosch they did tell me this is quite common where companies would sell machines this old and fob them off as new and quite regularly they are having to resolve the issues. Bosch were very friendly during the call however with curries it’s took me nearly 4 weeks to get this far and still the issue has still been passed back to Bosch. My mother is a nurse and the last four months has been working on the front line on a COVID ward in her hospital. I have also worked during the pandemic meeting the public face-to-face in the High Street in my line of work so as such when we both do come home our clothes have had to be washed straight away and then dried in the tumble dryer. Due to the handle being broke I am currently using a piece of Paracort as a handle due to the time curries thinks it is acceptable to resolve this issue and I have even had to make a trip to the local branch to show I have done no external modifications to the machine. The latest update I have had today from curries is that head office have said this is not their issue and I will have to go back to Bosch and this is what they call a final resolution. I would be quite happy if Bosch came out and curries cover the cost as to me they are the one that sold me a machine that was out of warranty or even if they sent me the parts to put on a new handle myself at this stage as I’m getting very sick of the lack of communication and common decency from the so-called resolutions department. Let it be noted as well I found the store to be very helpful in this issue as they have been the ones that have kept me up-to-date and only the one phone call I had from their head office ended up in the gentleman getting quite abusive with me and he could not relate to this issue at all being their fault. I also felt Bosch have been left in a difficult situation as I say I do not find them to be at fault as they did not sell me the machine that was 6 1/2 years old and have been quite helpful in the situation when I have spoken to them directly.”

Helpful Report

Posted 6 years ago

“I am not surprised that Curry’s have so many bad reviews and if I could I would give them less than one star - they deserve none or minus stars. I have had more than one bad experience with them and the last time I determined never to set foot in one of their stores again. What happened was that I decided to buy one of their £450 TV sets, with a few accessories including a TV wall mounting bracket with a fancy Swedish name (but made in China) which purported to be very smooth in action. When I got it home it was far from that so I took it back where one of their ‘experts’ declared that was how it should be - very stiff. So my attempt to return or exchange it was denied up to the manager there, the Clacton-on-sea branch. Writing to head office had the same effect so I had to keep the thing though cancelled the TV which had by then not been delivered. So they lost a main sale for the sake of being unreasonable and unpleasant. I later determined for myself that the bracket had a slightly bent pin which was enough to make it really stiff and good cause for replacement but Curry’s and their ‘experts’ are always right and the customer wrong. AVOID THEM AT ALL COSTS THEY ARE POISONOUS UNCARING RATS.”

Helpful Report

Posted 6 years ago

“DO NOT BELIEVE THEIR CUSTOMER SERVICE!!! Following on from my bad experience with the store manager Ian at the Birmingham Highgate store, we decided to contact customer service. This in itself was an extremely difficult task as they do not give such options for you to talk to anyone (I now know why with all these bad ratings). Once we did get through to someone they said they would investigate further and took our details and ‘promised’ to call back. Never heard a thing so we chased it. There was no record of our call and the same person who took our call initially said and I quote ‘what do you hope to achieve with us looking in to this further!’ I am in disbelief not only bad attitude from the store manager in Birmingham but the same non helpful and lazy response from their customer service. So what did we really want to achieve from our call to customer service? Our feedback be taken on board and help them improve on what is clearly an issue with their customer service and to make sure other customers never receive the same poor service we did this week!!”

Helpful Report

Posted 6 years ago

“if I told u you would cry, I will make a complaint, should be shut down asap, always computer fault, eeeer no, plebs”

Helpful Report

Posted 6 years ago

“Horrible customer service In Nothampton! Couldn't explain nothing about the PC processor difference between Razer 5 and i3 apart from that other is just little bit better but just little bit. That's all they know from 90's.”

Helpful Report

Posted 6 years ago

“What a awful customer service system over 2 hours trying to get through to speak to someone, still no luck and may just give up. Tried to use live chat as well OMG that’s the worst.. WILL NEVER USE THEM AGAIN”

Helpful Report

Posted 6 years ago

“Absolutely brutal service dispirited staff couldn’t care less than”

Helpful Report

Posted 6 years ago

“Do not buy ANYTHING from currys... incompetent & zero cust servc. So far currys have had our money for 6wks, hours of our time wasted and STILL waiting for collection of battered microwave/oven and no refund recieved. * 01/07/20 ordered combi microwave oven * recieved text delayed making delivery 5 wks * 06/08/20 item delivered with 8" dent in back * phoned cust service (long time on hold) told 8 in stock and would send replacement in a week, & conf email would be sent * offered to return and collect via store but told we couldn't as was ordered online!?? * no email recieved * spoke on webchat was told to phone cust service to arrange delivery date, and to click on conversation for transcript of chat to be sent * no transcript recieved * phoned cust service, after 40mins on hold they hung up * phoned cust service 2x never got through * emailed cust service, complaints, and ceo ...no reply except to say emails not monitored * spoke on webchat, confirmed replacement ordered but no date and would be contacted within 5 days to arrange delivery * no contact recieved * 12/08/20 phoned cust service, finally got a good adviser with some skill, was told no replacement had been ordered just collection without date, and they jow have no stock, no refund offered until old unit is returned. Cancelled order. * Checked website, still showing available to order online and in store. * told no refund until faulty item is collected on 15/08/20 and then takes time to be processed!!! * went online ordered same item from appliances direct, 15hrs later it is here, fine and installed. Moral of story: buy from ANYWHERE ELSE!!!!!”

Currys 1 star review on 13th August 2020

Helpful Report

Posted 6 years ago

“Currys/PC World are right up there with the worst companies I have ever dealt with. I bought a washing machine which they installed. Within a few months the screen cracked. They fobbed me off to the manufacturer but neither were interested, saying that a cracked screen is cosmetic. This is completely wrong. After all sorts of attempts to get this sorted I resorted to the small claims court. They agreed to mediation but never bothered to answer the phone or respond to the court or my contact after that. They rejected the first court date and this has been dragging on for over 2 years now. I'll put an update once I eventually get to court. I'm quite certain they won't bother turning up given their previous record. Avoid this company at all costs. They shirk all responsibility for faulty goods sold and will deliberately try frustrate the legal process to make you give up.”

Helpful Report

Posted 6 years ago

“AVOID CURRYS PC WORLD, CORSTORPHINE IN EDINBURGH. WORST CUSTOMER SERVICE EVER. Unfortunately I have had to give 1 star as it is not an option to give 0. I ordered a printer for guaranteed delivery to this store. There was a rigamarole even getting this far but EVENTUALLY I got an email saying that the printer was in store. I used the outside collection, duly arrived, parked up in a bay and followed the instruction. I got the message saying I was first in the queue which I could see as nobody else was in any of the other bays used by Curry’s. Just me all by myself. I waited and waited and waited. I was reluctant to go in because of the whole point is to reduce risk etc. While I was waiting various curry staff kept popping out, including someone who looked like he might be a manager (because of the shocking way he was speaking down to his colleagues and barking orders). They came out several times, 3 different people and often all together but none with my printer and although I could clearly see them wondering why I was still waiting nobody checked and instead they got back to the very serious business of reattaching some tape to a traffic cone. After half an hour of waiting and being ignored and since other people started joining the queue by now I decided to mask up and went in. Boy oh boy! It’s really difficult to get anyone’s attention. There were hardly any customers in, I would say more staff than customers but despite this I noticed they all have the same technique, that’s is, avoid eye contact at any cost and speed up to get out of the way wherever possible. When I did eventually get someone he mumbled he couldn’t help and pointed me towards the tech desk. The chap here was lovely and tried very hard to help but I suspect his job was technical support. Initially he had the same luck as me in trying to get someone to help. He spoke with 4 colleagues, all of whom, in front of me the customer, brushed him away all whilst still avoiding my gaze completely. Same helpful man then went to try to retrieve the printer despite the fact i that he was not supposed to leave his desk. After an age and lots more unsuccessful attempts at trying to engage other staff members, one lady suddenly remembers that she had incorrectly marked the printer as having arrived but then realised it hadn’t. Apparently some mix up with numbers. Despite realising this it did not occur to her to contact me to prevent me driving from the opposite side of town. She was completely and I mean entirely and unbelievably nonchalant about it as if it wasn’t incredibly rude that,she, being one the first people the helpful guy had asked, could have saved everyone an awful lot of time and embarrassment. The helpful guy was very apologetic meanwhile the rest of the staff, including the Cone Manager, were just standing about looking uncomfortable. By the way while I was standing waiting there were 2 other people who arrived to pick things up and each of them had a complete carry on as well and were a lot angrier than me. I was told nothing else could be done and I would just need to come back once the printer arrived. They assured me they would call the next day to confirm. No prizes for guessing that of course they didn’t call the next day or the day after but they did call on the 3rd day. The printer turned out to be a late present. The gift for me though is that I will never buy from this company again. Their customer service is completely non existent. And I will, as I already have, share my experience with lots of others. I already have and guess what, it seems that the majority of people who have shopped here all have very similar tales”

Helpful Report

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Live Chat

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