CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,938 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,938 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 4th August 2025

Anonymous

CustomMade.com 5 star review on 27th July 2025

Lucia Evans Morse

CustomMade.com 5 star review on 27th June 2025

Dan Andrews

CustomMade.com 5 star review on 26th June 2025

Kevin Brooks

1679

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was an amazing experience! The ring looked just how I wanted. They have amazing customer service and a so helpful for someone who doesn't know anything about the jewelry world.”

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Posted 2 years ago

“CustomMade made the designing process easy and simple for someone who doesn't consider themselves all that creative. I gave them some ideas to start and they worked with them to create such a beautiful piece. I couldn't be happier with how it turned out, and neither can my fiancée. The staff I worked with were all incredibly helpful.”

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Posted 2 years ago

“Working with this team was an amazing experience and the work they did for my project was truly inspiring, myself and my new fiancé absolutely love her new ring. Thank you all so much!!”

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Posted 2 years ago

“CustomMade treated me right, and I don't think you get that with many companies today. What I'm trying to say is they genuinely cared. They did a great job communicating with me, double checking with me that the details were right, and giving me updates on my project. I was surprised at how easy it was to do everything online and I am very pleased with the ring they created.”

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Posted 2 years ago

“The process to create my custom ring was seamless. The team was communicative every step of the way. The final product is nicely executed and met my expectations. From concept to execution, CustomMade it the mark.”

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Posted 2 years ago

“Very good experience only scare was with the shipping company everything else was perfect.”

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Posted 2 years ago

“I worked with CustomMade to create an engagement ring and wedding band for my wife, and they were awesome! The design team works seamlessly with you to find the perfect design, and everyone throughout the entire process is responsive, polite, and just as excited as you are for the final product! 100% would recommend to a friend (already have recommended twice!).”

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Posted 2 years ago

“For anyone who is looking to create a custom ring, well….you have come to the right place. I have always wanted to make a custom ring for myself. From the very first responce, to this review, It was awesome. Custom Made has the best quality, best customer service, best design team, quickest responses, and best of all is the price. It was honestly the best purchase I have ever made. My vision became my ring, and I owe that to Custom Made. Even if you don’t think you want a custom ring, please just check them out. The styles, options and quality are amazing. You won’t be sorry!!”

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Posted 2 years ago

“My husband and I both bought each other's rings from CustomMade. Customer service is excellent, and they keep you involved in the whole process. My husband custom-designed my ring to have a rainbow/moon detail on the gallery/setting of the ring. They made his vision come to life. My wedding band and his have matching emeralds. Our rings are stunning and unique!”

CustomMade.com 5 star review on 10th December 2022

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Posted 2 years ago

“Was a wonderful experience all the way! Staff were very patient, and helpful as I learned and created the perfect ring! The finished ring was better more beautiful than I ever dreamed possible, AND they came in UNDER BUDGET! A+++++++. If you want the perfect piece, AND great service, Cutom made is the place for you!”

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Posted 2 years ago

“Very professional and accommodating team, that guides you through every step until your unique masterpiece is ready. If you are looking to create a truly special gift, this is a place to go to 😊👌”

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Posted 2 years ago

“Beautiful quality. The final product looks exactly like the design made throughout every step.”

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Posted 2 years ago

“Wonderful customer service, fast and easy process and they create beautiful designs! My wife absolutely loves her ring and necklace!!”

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Posted 2 years ago

“From start to finish, the experience with the CustomMade team was astounding. Their 2D artists and CAD designers are quick, top-notch, and easily understood the feel I was going for when describing it. Additionally, I was impressed by their continued communication, and support throughout the whole process. The end product quite literally stunned me, I have no other way to put it. And for the price for such fantastic work, there's honestly nowhere I would rather go for authentic jewelry.”

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Posted 2 years ago

“My fiancee loves her ring (and she has excellent taste!). I will be hitting up Custom Made again.. they were well worth the time and effort.”

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Posted 2 years ago

“Working with CustomMade.com was an INCREDIBLE experience. This is one of the coolest sites and services I have ever come upon. They worked diligently with me and were very detail oriented and walked me through the whole process as I got an amazing custom rose gold necklace piece based on a drawing I had. They brought the drawing to life beautifully. They set a realistic timeline and I am thrilled about the piece. It is a Christmas present and I’m really looking forward to giving it to my Mum. I would highly recommend this site. They are awesome. -James P”

CustomMade.com 5 star review on 6th December 2022

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Posted 2 years ago

“If you want the perfect ring for your significant other this is hands down the best place to get a ring made! I started off giving the CustomMade team my criteria for the setting and center stone and they took that information and ran with it! The initial sketches for the setting were close to what I was looking for, but I didn't fall in love with it. I told them what I liked and what I wanted combined between the first 2 sketches and the sketch artist came back with the perfect ring! I couldn't have dreamed up a better! After that I worked on finding the perfect center stone after going through 8 options to find the perfect fit. Then they started making the custom ring and kept me in the loop through the entire ring making process. I received awesome photos after the ring was completed and then they overnighted the ring to me just in time for me to propose. I can't say enough great things about the service and how nice every person I interact was to help me get the perfect custom made ring! Overall the process took 6 weeks from initial contact to ring in my hand. I would hands down do this exact same process over again with CustomMade!”

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Posted 2 years ago

“Great company and great product. They helped make my vision a reality!”

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Posted 2 years ago

“I was initially nervous that this process would be overly stressful but the CustomMade team made this process so stress-free. They were excellent to work with, providing answers and revisions to my questions and critiques. Not only was the process so easy but the final result was fantastic!”

CustomMade.com 5 star review on 5th December 2022

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Posted 2 years ago

“I would be happy to provide a full review in February after I've had a chance to propose to my girlfriend. I'm so happy with this experience and would highly recommend this service to anyone.”

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Posted 2 years ago

CustomMade.com is rated 5.0 based on 3,938 reviews