CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,284 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,284 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 18th January 2026

1734

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“For many years now, I have wanted a signet ring that truly shows how proud and how passionate I am about my family heritage. I looked online at the big jewelry guys and was disappointed at the options. On my last search, I clicked on Custom Made's site. This was the best first decision I made regarding my ring. From start to finish, I have never had a company communicate, and treat me as If I was their only customer in the world... Until now! I submitted a design that I had in mind for a ring, and Custom Made brought that rough drawing on graph paper to a stunning reality! Charlie, Dominic, and Charm are all miracle workers. They walked me through the entire process, keeping what I envisioned for this "one-of-a-kind" heirloom at the forefront at all times. At no point did I have to compromise what I wanted? because of this experience, I ended up ordering an exact copy of my ring (but smaller and in white gold) for my wifes anniversary gift. From here forward, I will use no one else for my heirloom jewelry.”

CustomMade.com 5 star review on 21st April 2023

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Posted 2 years ago

“Your store cannot be outbeat by anyone! From start to finish, your people worked with me through everything and were so very patient with me. I’m absolutely speechless as to all the things ur people did to make the ring come out exactly the way I wanted it to look!! It turned out absolutely perfect!! My future daughter-in-law saw the ring and said “It’s perfect. I’ll never take it off.””

CustomMade.com 5 star review on 20th April 2023

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Posted 2 years ago

“Every idea and sketch, every rendering were created with amazing detail and the results were spectacular. Our design was a simple picture. The Staff at Custommade stuck to their Service Protocols and what we arrived at was perfect. I didn’t have to concede or compromise at all. Originally I had taken our Sapphire to a local jewelry store and left it with them for what became a month. They didn’t bother to even send an email. Apparently I wasn’t worth their time. I found Custommade online and was a bit hesitant about trusting a company that was on the other side of the country. What I risked and what these fine people rewarded me with will never be forgotten. We are tremendously grateful for the beautiful ring that is perfect!”

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Posted 2 years ago

“My team at CustomMade were the best. With a vague idea and some key points, they produced a beautiful piece that was exactly what I had envisioned. They walked me through every step without being pushy which was very appreciated. I have nothing but praise to speak of them and have suggested them to everyone I have talked to.”

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Posted 2 years ago

“Custome Made does a great job. Would recommend to anyone and that is not taken lightly. They go above and beyond to make sure you are taken care of every step of the way!”

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Posted 2 years ago

“From beginning to end the Designers and specialists at CustomMade provided information ideas and possibilities to help create the perfect ring. I was surprised by how many people were involved and how much each of them brought to the process and I would like to thank each and every one of them. The process was fun, interesting and highly personalized and resulted in a ring that I was immensely satisfied with and more importantly one my fiance was thrilled with.”

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Posted 2 years ago

“This company helped me create the engagement ring of my dreams, without any pressure to settle on my final design until I was ready. They were super patient with me as I took my time thinking about all the different aspects of my ring, and tweaking small details before we found the one. They always got back to me in a timely manner, explained everything clearly, and were extremely pleasant to talk with. I’d recommend them 10 times over to anyone. We will be utilizing them again in the future for both of our wedding bands as well!”

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Posted 2 years ago

“The people at custom made were so friendly and helpful. They came up with amazing ideas to help me design the perfect engagement rings and wedding bands.”

CustomMade.com 5 star review on 16th April 2023

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Posted 2 years ago

“I wanted a class ring in celebration of my master's degree but I wasn't finding anything that meant something special. The classic design of class rings also mirrored the shape of my wedding ring and I didn't want that either. Custom Made took the idea I had in my head and created a unique design that is special to me.”

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Posted 2 years ago

“CustomMade provides professional, expedient service with a caring and organized staff. I would recommend CustomMade to anyone looking for quality products based on their budget and needs. I have now created 2 projects with CustomMade and will likely return in the future for more.”

CustomMade.com 5 star review on 15th April 2023

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Posted 2 years ago

“Professional”

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Posted 2 years ago

“I was very happy with the whole process. My ring came our perfect and I never felt lost during the process. Thank you to all the staff who made it possible! I will definitely recommend to my family/friends.”

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Posted 2 years ago

“They’re were amazing. Worked with me and what I wanted. We’re timely and professional. Nothing to complain about.”

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Posted 2 years ago

“I recently had the pleasure of working with Custom Made, an online business that specializes in creating custom jewelry pieces based on customer specifications. I had a rough sketch of a design for a 14k gold necklace that I wanted to bring to life, and I couldn't have been happier with the outcome. The process of working with Custom Made was a breeze. From start to finish, their team was attentive, communicative, and professional. They kept me in the loop every step of the way, providing updates on the progress of my piece and answering any questions I had promptly. The workmanship of the final product was exceptional. The attention to detail and the quality of the materials used were evident in every aspect of the finished piece. It was exactly what I had envisioned and more, and I am constantly receiving compliments on it. Overall, my experience with Custom Made was fantastic. I would highly recommend their services to anyone looking for a custom jewelry piece. The combination of excellent service, communication, and workmanship make for a top-notch customer experience that I will not soon forget.”

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Posted 2 years ago

“The entire Custom Made experience was more than I could have imagined. I was a bit hesitant to proceed with this site due to not having many reviews to refer to. However, the entire team is very helpful and patient. They truely want to make sure you are happy with the final product.”

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Posted 2 years ago

“I (32f) choose custom-made to have a engagement/wedding band made for my now fiancé (also 32f) and the whole process from start to finish was amazing. They really care about the details. My fiancé is a veteran of the United States marine Corp she has been deployed overseas, she's a strong unique women I am truly in awe of and she was blown away when I gave her such a unique ring that had truly been made for her. Thank you custom made!”

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Posted 2 years ago

“The whole journey was amazing and I will 100% recommend anyone who wants to create their own unique piece to use Custommade. This company truly made it exceptionally memorable”

CustomMade.com 5 star review on 10th April 2023

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Posted 2 years ago

“Words can't describe the appreciation for the project we worked together on. From the beginning of an idea to the finalized piece of art we created. I will definitely be doing another project with you. Thank you!!!”

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Posted 2 years ago

“I was looking for an engagement ring, had no idea where to start or what to ask for. CustomMade provided detailed explanations of all options I had, stones to look at and designs in general. I was taken extremely good care of and the team was extraordinary helpful and polite. When it came processing payment I felt very safe and comfortable and the ring arrived promptly. I’m very lucky I found CustomeMade”

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Posted 2 years ago

“Customer support was unlike any custom product company I’ve dealt with. They were very attentive and supportive of my decisions on the piece I had purchased. The entire process took shorter than I expected, I’m not someone to know much about jewelry but my customer service representative made it very easy to understand!”

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Posted 2 years ago

CustomMade.com is rated 5.0 based on 4,284 reviews