CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,938 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,938 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 4th August 2025

Anonymous

CustomMade.com 5 star review on 27th July 2025

Lucia Evans Morse

CustomMade.com 5 star review on 27th June 2025

Dan Andrews

CustomMade.com 5 star review on 26th June 2025

Kevin Brooks

1679

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Despite me taking over a year to finally be able to save enough due to the pandemic, they were helpful and knowledgeable and patient at every step. My fiancee now, loves her ring and i could not have done it without this team. And i will be coming back for the wedding bands as soon as we have a date.”

Helpful Report

Posted 2 years ago

“I can't recommend CustomMade enough. Their team was professional, easy to communicate with, and never pressured decisions. To top it all off, in my situation they beat competitors' prices by a very significant margin.”

Helpful Report

Posted 2 years ago

“This is the second time I've used Custom Made and worked with their staff on a personalized piece of jewelry. The efforts from the beginning of the consultation through the material selection, creating mock-ups and then producing the item were incredible. These people have an understanding that jewelry can be very personal and therefore, make sure with time and communication to make all efforts to make sure the customer is satisfied. In my personal project, I had a ring that was special and passed down by my grandmother. My husband had given me a complimentary ring for our wedding. I wanted to create two more rings that I can pass down to future generations, creating a set. I am ultimately happy with the result and the cost I paid. The original ring of my grandmother's has a square cut ruby and diamond (fire/ice) with gold band. My wedding ring has a square cut sapphire with four small diamonds (water/ice). I wanted to create two rings that featured an emerald and a yellow sapphire. The set is beautiful.”

CustomMade.com 5 star review on 21st November 2022

Helpful Report

Posted 2 years ago

“Working with everyone at CustomMade was a pleasure. We started a with a tight timeline and did the rush option and the rings were ready right on time. There was consistent communication and updates which I greatly appreciated. Would highly recommend this company!”

Helpful Report

Posted 2 years ago

“Great service”

Helpful Report

Posted 2 years ago

“I was happy with the communication process and final product. The only aspect I would change is keeping the project competition date updated. In my case it wasn’t updated until the final designs were approved. That made for a 3 week change.”

Helpful Report

Posted 2 years ago

“Looked at a few different companies before settling on CustomMade. Submitted my thoughts and within an hour I had a representative contact me via their live chat on the website. And that timely responsiveness continued throughout the whole process. Representatives were very helpful and explained everything I had questions about. They are there for you during the whole design and post design process.”

Helpful Report

Posted 2 years ago

“The process was professional and eficiente, the end product exceeded expectations.”

Helpful Report

Posted 2 years ago

“I wanted a charm to give to my partner of a private small island that we are vacationing too, so there isn't a suitable stock charm to purchase, which brought me to CustomMade. I'm very happy with the design and the final product. The process was smooth, and the communication through out was outstanding. Every step of the way they reached out to me, giving several options on the size and design, to make sure that I got the charm that I imagined. Outstanding customer service! Will definitely use again.”

Helpful Report

Posted 2 years ago

“By far one of the greatest experiences of my life. The staff is friendly, professional, and beyond trustworthy. The website is beautiful and easy to use and the craftsmanship of my engagement ring is stunning. The options they have are vast and only rivaled by there knowledge and intuition in creating you're dream ring. Shipping is fast and they are there every step of the way. I cannot say enough good things about this company or the beautiful ring they helped my design!”

Helpful Report

Posted 2 years ago

“Absolutely loved the experience of designing my wedding band with CustomMade.”

Helpful Report

Posted 2 years ago

“As I previously reported, CustomMade has taken a dream of mine and made it into a reality. Unfortunately, the design I wanted irritated my sensitive skin. I sent the ring back and CusromMade is doing everything to make sure I'm happy with my ring. This company has not only made me believe in Customer Service but made me believe there are those that care and take pride in what they do. There really isn't enough of that in todays world.”

Helpful Report

Posted 2 years ago

“My fiancé had my engagement ring made by CM, so I went to them for his wedding band. Glad I did. They were with me keeping me updated the whole time and never went ahead with any steps unless I approved it first. Great experience!”

Helpful Report

Posted 2 years ago

“The whole process was amazing from start to finish! I started off just curious and then ended up with something amazing. The whole team made this something I and my partner will never forget!”

Helpful Report

Posted 2 years ago

“Working with CustomMade was much easier than expected.Team members were quick to respond to any questions and ideas that I had.Photos of my design ideas were very helpful,allowing me to make a change or two before deciding on the final design. All in all it was a very satisfying and the result was a beautiful one of a kind ring.”

Helpful Report

Posted 2 years ago

“CustomMade's communication was clear, direct, and transparent. I was able to stay updated with my project, understand changes that needed to be made, and request changes with ease. When the ring came to me too big, I was able to send it back and have it resized easily. I found this company online and saw that they had positive reviews, so I went ahead and started to design a ring with them. I am very happy with the ring that they made for me and look forward to wearing it, hopefully, for the rest of my life.”

Helpful Report

Posted 2 years ago

“Very accurate and accommodating to any situation. Made my inputs feel valid towards the outcome of the end product. Super smooth and easy process and VERY friendly staff. Was a pleasure to deal with everyone involved!”

Helpful Report

Posted 2 years ago

“CustomMade have been wonderful from beginning to end! The entire team have been so responsive to my ideas, and have helped to bring them to life with expert guidance. I'm currently hiding the finished product for a while until the day arrives when I'll pop the question to my girlfriend! Thank you again to a fantastic team at a first-rate company:) xx”

Helpful Report

Posted 2 years ago

“Hi Ty! First of all, I wanted to congratulate you and your team, but most important, I wanted to say THANK YOU. You guys were extremely helpful in this whole process. I can personally say that I had absolutely 0 experience in buying this type of jewelry, but you guys helped me since day one. Our project had several changes, and your team never hesitated on guiding me, helping and explaining absolutely every small detail (btw, your whole team was super friendly in the process), and the final product was amazing! For me it was a unique experience, all our interactions were via chat, we never had a videocall, but it sure wasn't necessary! Thanks again, I am now a loyal customer of yours, and I recommend CustomMade to anyone who's looking for jewelry! David”

Helpful Report

Posted 2 years ago

“I loved working with CustomMade.com. My entire team was thoughtful, understanding, helpful, and empathetic. It took time throughout all the different steps of the project and I never felt rushed or like it was only about getting my business. This process was about making sure I have the best engagement possible. I would definitely recommend them to others.”

Helpful Report

Posted 2 years ago

CustomMade.com is rated 5.0 based on 3,938 reviews