CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,938 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,938 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 4th August 2025

Anonymous

CustomMade.com 5 star review on 27th July 2025

Lucia Evans Morse

CustomMade.com 5 star review on 27th June 2025

Dan Andrews

CustomMade.com 5 star review on 26th June 2025

Kevin Brooks

1679

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was looking to create something personal to keep close to my heart. I found CustomMade while internet searching. Best thing ever. They took my design and created a beautiful necklace for me. They walk you through each step, they provide options and advice. They are even sensitive to what you feel you can afford. I love my necklace, and would use this company again.”

CustomMade.com 5 star review on 6th November 2022

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Posted 2 years ago

“I was so impressed with the entire process from start to finish. The service was great and they gave very special attention to detail. The standard of quality is excellent and I couldn't be happier with the product and the company. Super happy with the final product and Highly recommended.”

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Posted 2 years ago

“My experience with CustomMade was truly, TRULY amazing. I came in with very little knowledge but with very specific requirements. The team of experts at CustomMade taught me along the way and enabled me to make the best decisions, all of which led me to a ring that was better than I imagined. I highly recommend CustomMade to anyone who is a perfectionist like me. They are patient, they go the extra mile, and they deliver quality and peace of mind. I will definitely be back for the anniversary piece!”

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Posted 2 years ago

“In a time when customer service is at a all time low and where the majority of people in our country don’t even seem to want to work…Custom Made is a breath of fresh air! Not only do they make great products, they create an experience where you feel like that are just as excited as you are to make your piece of jewelry! 10 out of 10…hands down!!! ~Mike”

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Posted 2 years ago

“Working with CustomMade was everything I could have hoped for in the engagement ring search! Their team worked flawlessly from start to finish and the final ring was exactly what I wanted. My fiancé is so thrilled with her ring that I can’t recommend CustomMade enough!”

CustomMade.com 5 star review on 4th November 2022

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Posted 2 years ago

“CustomMades process for getting my custom piece created was super simple. Everyone was very communicative and professional. In terms of the jewelry itself it turned out very beautifully and captured every detail we wanted to put into it. I couldn’t recommend them enough!”

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Posted 2 years ago

“MY whole experience was great, communication had to be good to get the the right result and it was spot on, really professional and arrived fast as well.”

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Posted 2 years ago

“I'm honestly very impressed with the ring I got. I ordered my husband's wedding band, and it couldn't be more perfect. They made sure to work with me through the entire process, and put in every detail I asked for”

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Posted 2 years ago

“This place is incredible. The employees I worked with were kind, understanding, and knowledable. It never took more than a day to hear back from someone. They don't pressure you, they work with you to make this experience as way as possible. The coolest part to me was that I was able to submit photos of other rings I had seen that I wanted to use as inspiration.I was very skeptical about going thru an online company to get an enagaement ring but I very glad I did. 10/10”

CustomMade.com 5 star review on 3rd November 2022

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Posted 2 years ago

“CustomMade has professional staff that do extraordinary work. Whatever I asked was delivered perfectly. Reasonable prices with an amazing product. Hands down the best ring I’ve ever had crafted.”

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Posted 2 years ago

“I had done weeks of research on my own in hopes of designing a custom engagement ring for my girlfriend. But I still only had a few key details in mind, and a 2-month deadline, when I settled on CustomMade to help bring my broad ideas to life. At first, I was not certain if this service would provide the balance I was hoping for between total customization and experienced guidance. But, I was pleasantly surprised by the professionalism, detailed information, and day-or-night availability I received from each member of my project team. Most of all, I was thankful for their positive and quick responses to my requests for minute edits, and sometimes backtracking of those same edits. And all while working within my budget. I am confident that I would not have been able to design a ring so fitting for my partner without their help. More importantly, she loved it.”

CustomMade.com 5 star review on 2nd November 2022

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Posted 2 years ago

“Very easy to work with, and everyone I worked with was excellent. A great deal of customization is available, and they help walk you through everything. The ring was surprisingly affordable as well. She absolutely loves her ring.”

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Posted 2 years ago

“This is the second time I have used this company to make a custom piece. They are fast, efficient, fair priced, and the quality/craftsmanship are second to none. This company made me realize how easy and cost effective it is to have jewelry exactly the way I want it. Do not hesitate to purchase, you will love the process and the end result.”

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Posted 2 years ago

“I found the staff eager to help with any concerns, it was a pleasurable experience and my wife loves her birth stone cross. I would definitely use Custom Made in the future.”

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Posted 2 years ago

“Necklace is a very true representation of what I asked for! Communication and explanations given throughout the process were precise and helped put my mind at ease for what is to be a very precious and meaningful piece! All were extremely helpful and sympathetic to what the piece will represent …. And definitely put my trust in them that they wanted to get it right… The piece will be treasured forever and has a very strong meaning to the wearer who I have no doubt is going to be delighted when she sees it. From production to delivery time was excellent … especially considering I am in Scotland and production is in USA. All authentication paperwork is provided along with the piece again maintaining a strong level of trust. Many Thanks”

CustomMade.com 5 star review on 31st October 2022

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Posted 2 years ago

“This was an amazing experience. My fiance thought he would never find the perfect ring anywhere and was ready to settle for a boring simple band but we are both glad that I reached out here. Originally we thought that custom rings would be overly expensive but it was VERY reasonable for a wedding ring. The best part was the enthusiasm of the team we worked with. These people are dedicated to their craft and all of the individuals we spoke with seemed as excited as us about the piece. It came out better than anything we could have anticipated. So glad we went with Custom Made!!!”

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Posted 2 years ago

“The responses were every quick, and I got exactly what I asked for.”

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Posted 2 years ago

“Great customer service and product quality. My ring design was modified several times to ensure top end quality and satisfaction.”

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Posted 2 years ago

“From the start CustomMade made me feel like a priority. They made sure to present me with all of my options and explain them thoroughly. I never felt pressured into a decision. Their fast response rate makes you feel like a valued customer. I honestly cannot recommend them enough. The process was so simple and well worth it. Looking forward to popping the question with such a beautiful, custom-made ring. Thank you CustomMade!”

CustomMade.com 5 star review on 30th October 2022

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Posted 2 years ago

“Very helpful. Made a beautiful piece that really represents what I wanted.”

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Posted 2 years ago

CustomMade.com is rated 5.0 based on 3,938 reviews