CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,938 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,938 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 4th August 2025

Anonymous

CustomMade.com 5 star review on 27th July 2025

Lucia Evans Morse

CustomMade.com 5 star review on 27th June 2025

Dan Andrews

CustomMade.com 5 star review on 26th June 2025

Kevin Brooks

1679

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The work given was exceptional and they produced exactly what I wanted! The team stuck with me throughout the entire process and performed the exact design and design changes I requested. I couldn’t have asked for a better ring. All in all I got a one of a kind engagement ring for the same price as a normal ring! 10/10 I’m already recommending these to my friends and family.”

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Posted 2 years ago

“The entire process from start to finish was smooth and simple, and the details I wanted captured in my ring design were executed flawlessly. I was extremely pleased with the result!!”

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Posted 2 years ago

“I have never done a custom ring before. So this was a new experience for me. But I would not have it any other way. After seeing all of the hard work, that custom-made put into my fiancé‘s engagement ring I was in shock and awe. it came out so amazingly. Like the original sketches that they had drawn up. Every team member that I worked with every step of the way was helpful, considerate and understanding. They made sure that I was taking care of every step of the way. I can’t wait to see this beautiful ring on my fiancé’s finger. They may be a small company that started not too long ago but they work hard and every piece that I have seen X, including my piece look amazing and that’s part of the reason why I chose them.”

CustomMade.com 5 star review on 19th October 2022

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Posted 2 years ago

“I have had an amazing experience with CustomMade. From start to end of my project I had department professionals working with me to bring the imagination of my ring into reality. Every question I had, they answered quickly and with great detail. Images of specific stones to choose from along with advice from my team helped me find exactly what I wanted for my ring. Even after I had received my ring and found the slightest aspect that was not just right, they helped me send it back and worked tirelessly to make my adjustments. I have absolutely no regrets after working with CustomMade, and honestly feel blessed to have stumbled across this wonderful company and its amazing family of professionals. I will not hesitate to return to them for other specialized items in the future. And I will 100% recommend CustomMade to everyone looking to design the perfect ring for their special someone.”

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Posted 2 years ago

“I can't recommend this company enough. Not only do they make a point of being as friendly and accommodating as possible, but they are very receptive to any ideas or changes of thought you have. I had a complete change of plan for what I wanted about halfway through the design process, and this was not a problem at all. The end product is stunning and very detailed.”

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Posted 2 years ago

“What an amazing company! I worked with them to make my partners ring and they took a crappy drawing from me into a beautiful ring! When I received it in the mail, the minute l saw it i fell in love! The staff is crazy sweet, patient, and helpful! If you want one of a kind this is your place to go. I couldn't recommend them enough”

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Posted 2 years ago

“The ring looks great, the process was relatively easy, and the cost was much more affordable than I had initially anticipated.”

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Posted 2 years ago

“Finding the perfect ring for your forever best friend and love can be an anxious process. My beginning searches was full of that anxiety, but when I partnered with CustomMade to put together that perfect ring for my future wife, everything was put at ease. They worked with me on every intrinsic detail to fulfill the vision I had, and I am beyond grateful for their sensitivity and willingness to work with such care. Thank you :)”

CustomMade.com 5 star review on 18th October 2022

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Posted 2 years ago

“CustomMade had a great staff who were quick to reply to messages and to make any requested adjustments. I already knew mostly what I was wanting, and with a few photos and descriptions, their concept artist was able to draw out an amazing three-stone ring for $1200. The 3-D model looked great, and the ring itself even better! 10/10 Would recommend.”

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Posted 2 years ago

“I've been through a few projects with CustomMade, and every time they've impressed me! Their custom piece prices are extremely competitive for the market while not compromising freedom of design and speed. Their method of molding is new-age which gives them an edge on the classic molding techniques of the past. I have recommended them to friends who worked with the designers at CustomMade to make their favorite pieces as well! My wife collects vintage jewelry, but the engagement set that I made with CustomMade is the one she shows everybody first!”

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Posted 2 years ago

“The team at custommade were so great. Communication was quick and thoughtful. I started off with no idea what I wanted and ended up with a beautiful artist engagement ring for the love of my life. I will be coming to custommade for all my future projects.”

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Posted 2 years ago

“I was extremely impressed with the intentionality the CustomMade Team exemplified throughout the design process. They met all my needs, kept me up to speed on progress, and educated me as we went through the project helping me feel very confident. I will be recommending my closest friends to consider CustomMade as they consider their significant others.”

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Posted 2 years ago

“This is a very friendly, very professional dealer. Highly recommended! Shipping to Norway went very quickly.”

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Posted 2 years ago

“This was the best place I could’ve gotten a ring. There were so many options to make sure I got the best ring that was still within my budget. The people that helped me along this journey were so helpful and responsive. Thank you for my beautiful ring. I’m sure she is going to love it”

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Posted 2 years ago

“The level of professionalism, flexibility, and communication is outstanding. I have never experienced this level of customer care like it!”

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Posted 2 years ago

“I was absolutely blown away by the quality craftsmanship and stellar support that I received from CustomMade! The initial inquiry was very easy to understand and team members reached out to me very quickly. Each person that I worked with during the multi-step process was genuinely kind, knowledgable, and efficient. When I asked questions related to my product, I always received a prompt response. The finished product was beyond what I could have dreamed of and I can't wait to work with them again in the future!”

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Posted 2 years ago

“I was very pleased with the quality of care not only if my ring, but also of the care given to me by the jewelry experts and designers. I couldn’t ask for a better customer service experience.”

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Posted 2 years ago

“What a great experience for someone that has never purchased fine Jewelry. I was hesitant at first doing a custom online piece but from the very start Custom Made the experience fun. They were very communicative through the entire experience and guided me through the entire process. It was also very nice giving little deposits throughout the making experience so you aren’t hit with a lump sum right off the start. The final product, just Beautiful! I’m extremely happy with my necklace and smile in the mirror when I see it around my neck. I would recommend this company to anyone that wants a nice custom piece for themselves or someone special.”

CustomMade.com 5 star review on 14th October 2022

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Posted 2 years ago

“The experience was great from start to finish, the communication from everyone on the custom made team was impeccable. I will 1000% be doing business with them again”

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Posted 2 years ago

“From start to finish - everyone I dealt with was fantastic and so incredibly helpful. The ring was amazing and I couldn’t even imagine a better one”

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Posted 2 years ago

CustomMade.com is rated 5.0 based on 3,938 reviews