CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,938 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,938 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 4th August 2025

Anonymous

CustomMade.com 5 star review on 27th July 2025

Lucia Evans Morse

CustomMade.com 5 star review on 27th June 2025

Dan Andrews

CustomMade.com 5 star review on 26th June 2025

Kevin Brooks

1679

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Custom made was awesome. They reply in 1 business day or less. They are willing to be flexible with your design to fit what look you wanna perfect. And they aren’t shy to give you their opinion if u want it. I would highly recommend them if you’re looking for any type of gem or design.”

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Posted 2 years ago

“The entire process was super easy and the consultants in each process were wonderful to work with. We loved how all communication was electronic as we are busy people and to ensure everyone was on the same page. Now the actual ring itself is exactly like the design we had agreed to. Also, there aren’t words to explain how beautiful the ring turned out. They also surprised us with a special engraving on the engagement ring band that correlates to how my fiancé and I met. They did have to push the delivery date back a couple times to ensure the ring was perfect but when it was done it was overnighted to us. We highly recommend Custom Made if you are looking for a very custom, beautiful, and high quality ring.”

CustomMade.com 5 star review on 29th October 2022

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Posted 2 years ago

“The team at 'Custom Made' are undoubtedly extremely professional and made the entire process super enjoyable. I bought a pair of matching pendants for myself and my sister and we were able to effectively incorporate our ideas into the design while getting professional advice from the design team to ensure a good balance in the design. Further, when the pieces went into production, we received weekly updates and when requested a change after the final piece was made the team was kind enough to redo that. The quality check following this was extremely thorough and the team remade both pieces as they found a defect due to the additional changes that were later added to the design. We would like to thank the entire team for the amazing work on this project and would come back to you for more custom jewelry pieces in the future!”

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Posted 2 years ago

“I have had the most exquisite ring made and the communication has been wonderful. I was a bit cross at paying $800 in customs charges however - not yours or my fault but a real pain. When I received the ring, it was sadly a little too big and I wished I had requested the band to have shoulders up to the halo mount. This being said, Custom Made has offered for me to return it so to actually do the above alterations. I did send this through about a week ago to Lulu but in case I mised reply, I haven't heard anything back and how to return it. This is just a blip becuase everything else has been fantastic.”

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Posted 2 years ago

“Hi, it has been great experience to cooperate with your team and see how the masterpiece is being created. Many thanks, definitely recommended.”

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Posted 2 years ago

“The project team kept me updated every step of the way while working on my rings. They turned out so much better than I could have imagined. I would definitely recommend custom Made to anyone looking for a unique ring.”

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Posted 2 years ago

“I really loved the process and the opportunity to creat something unique and when i received the final product i feel in-love with how the ring came out”

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Posted 2 years ago

“All the workers that worked with me on the ring were very nice and communicated extremely well and kept me updated in everything going on”

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Posted 2 years ago

“Those I worked with were very patient, kind, and caring about my vision of the ring! I am so excited to propose :)”

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Posted 2 years ago

“I reached out to custom made in mid August to get a custom wedding band made for my fiance. Let me start by saying, when they say "custom" they really do mean custom! From the exact shade and size of gems I used to even the font I wanted for the engraving. Everything was my choice! Our wedding ceremony is set for the end of November of this year so I had quite a short deadline to work with. I started out the process with a very very basic idea of what I wanted. Over the course of a few weeks, there was a ton of communication back and forth to have a more solid idea of what I wanted. I'm absolutely blown away with how amazing my experience with custom made was! We went into tons of details based on all of the things that I wanted to have included in my ring. Once I had made all of the choices and approved the drafts and plans, (about a two week period) they got started on a 3d design so it wasn't just a drawing of my ideas. I received my finished ring around the end of September and it's absolutely perfect. My fiance loves the ring as well! From start to finish, I didn't feel pressured to spend more or to make choices that I wasn't 100% in love with. All in all, a fantastic experience from start to finish. If given the chance, I would love to work with them again!”

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Posted 2 years ago

“I had a wonderful experience making a custom ring. I didn’t know much about my options and picking out out a ring seemed very daunting, but the CustomMade team explained everything in a way that was super easy to understand. They walked me through the whole process and I’m so so happy with the result.”

CustomMade.com 5 star review on 24th October 2022

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Posted 2 years ago

“I had a lot of questions and ideas about what I wanted my piece to look like. The folks at CustomMade were happy to answer all of them and think through my vision for the piece together. They responded positively to every change and refinement I asked for, never making me feel like I was asking too much. My ring turned out beautifully, and I'm so grateful to everyone on staff for helping to bring it to life.”

CustomMade.com 5 star review on 23rd October 2022

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Posted 2 years ago

“The process was straightforward and everyone was very helpful. The line of communication was always open and everything was done very close to as scheduled”

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Posted 2 years ago

“I am extremely happy with this experience! I am not a jewelry person at all and I was worried I would never find a wedding ring I would be happy with 24/7. The designers, and honestly everyone I worked with, were exceedingly patient (god bless them because I had no preferences at all to start with). I really enjoyed seeing the different styles/possibilities through sketches, and eventually 3D renderings. The final 3D rendering of my ring was extremely accurate to the final product I received. Throughout the process the staff explained everything thoroughly and helped me make the best choices for my limited budget while still creating a strong, long-lasting, not to mention BEAUTIFUL product! I feel like the pricing was fair and explained well. I could not be happier with my experience with this company!”

CustomMade.com 5 star review on 22nd October 2022

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Posted 2 years ago

“This is the second time I've dealt with Custom Made. I can't say enough good things about them. From start to finish the staff was great. Thank you for a seeding successful partnership to design a wedding band for my upcoming wedding!!”

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Posted 2 years ago

“Best costumer service I’ve ever experienced. I cannot express enough how happy I am with the rings I ordered. They are quick, efficient and understanding in creating concepts. When the drawing came to life, I couldn’t have been more impressed. I’ve already recommended this small business to everyone I know.”

CustomMade.com 5 star review on 21st October 2022

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Posted 2 years ago

“Really personable and talented team, excellent quality of work and extremely fast worldwide shipping.”

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Posted 2 years ago

“The ring was even better than expected!”

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Posted 2 years ago

“Every step of the process, I was surrounded by competent, professional, and very friendly employees. The design process and finding the gem was very easy and user-friendly. The design came out perfectly and CustomMade was attentive to my personal inputs. I was so excited to see the finished product and the ring was even more perfect than I could imagine. Lastly, the pricing plan options made the ring affordable.”

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Posted 2 years ago

“I had an amazing experience with CustomMade. From start to finish, they walked me through the process of designing a ring based on a design my girlfriend really liked, and were able to work with me to incorporate my own center stone along with family heirloom accent stones that will make the ring so much more meaningful to my future wife. I would absolutely recommend CustomMade to anyone who wants to have their ring custom designed by professionals who work quickly to get you what you want. The one thing that would make CustomMade absolutely perfect is if they would be willing to re-use metals from existing rings. I understand there are probably logistical and cost-related reasons not to do so, but if they did, it would absolutely be my one-stop shop for all future jewelry needs. I am happy to recommend them for anyone looking to design custom rings that don't require re-use of existing jewelry metal.”

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Posted 2 years ago

CustomMade.com is rated 5.0 based on 3,938 reviews