CustomMade Jewelers Reviews

Name: CustomMade Jewelers
Rating: 4.95

5.0 Rating 4,446 Reviews

99 %

of reviewers recommend CustomMade Jewelers

5.0

Based on 4,446 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade Jewelers:

We don’t just sell engagement rings—we help you make one that’s only yours. Designed from scratch. Crafted by hand. Made to mean more.

Visit Website

Location:

90 Sherman St, CustomMade.com,
90 Sherman St, CustomMade.com
02140

CustomMade Jewelers 5 star review on 6th March 2026

1737

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I really enjoyed the process of working with CustomMade. They captured the design intent quickly and the rest of the process was easy and quick as well. Would definitely recommend!”

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Posted 2 years ago

“The ring I ordered was absolutely beautiful. Worth every penny. The experts I spoke with were able to turn some loose ideas I had into a spectacular reality. The process was so smooth that I plan on using CustomMade again for another ring.”

CustomMade Jewelers 5 star review on 22nd May 2023

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Posted 2 years ago

“Very good customer service. They help you along every step and will listen to any request and adjust the design as many times as needed to get the exact look that you want.”

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Posted 2 years ago

“As someone in a same-gender relationship, I felt totally lost going into this. But the team was so open to my ideas and concerns and questions, I felt taken of the entire way through. It was an awesome experience all around, especially with how they break down what goes into costs and the implications of where/how stones are obtained. Thank you!”

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Posted 2 years ago

“The ring was flawless. They walk you through each step of the process. It felt like I was shopping in a store with infinite more options.”

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Posted 2 years ago

“I had a wonderful experience with the CustomMade team. So many talented artists, craftspeople and coordinators I was very impressed from start to finish. Couldn't recommend them enough!”

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Posted 2 years ago

“I was able to design our rings and change a few times and still received before the wedding. Product is stunning.”

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Posted 2 years ago

“Amazing service! My fiancé loves the ring, it was done to perfection! They took my ideas and brought it to life. Thank you!”

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Posted 2 years ago

“Really great customer service and design consultation”

CustomMade Jewelers 5 star review on 20th May 2023

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Posted 2 years ago

“Custom Made guided me on the journey of designing the perfect engagement ring. The team working on my ring throughout the process was always kind, helpful, and understanding and answered all my questions promptly. I could not be more appreciative of this experience and the Custom Made team! Highly recommend!”

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Posted 2 years ago

“From start to finish, this was an amazing experience. Each person along the way was responsive, knowledgable, and overall just a joy to work with! They ring camp out absolutely spectacular and I could not have asked for a better experience! Thank you to the entire team that helped me with my ring. I am over the moon!”

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Posted 2 years ago

“The whole experience from start to finish was amazing with Custom Made! They really did a great job walking me through each step of the way and explaining every process. The final product turned out absolutely perfect and I feel the value of what I received was by far worth it. If you feel creative, and want to give a one of a kind piece of jewelry to your loved one, I would highly recommend these guys.”

CustomMade Jewelers 5 star review on 18th May 2023

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Posted 2 years ago

“Elegantly crafted and reasonably priced. Zero complaints about custommade. Super happy with the end result.”

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Posted 2 years ago

“Very happy with my experience with CustomMade. The pendants came out exactly as I have imagined. I also appreciate how they will adjust the price accordingly if there are any design changes. In my case, they reduced the price when they ended up using less material. Other places will just charge the same price even if fewer materials were used, so I did appreciate that. I will be a repeat customer.”

CustomMade Jewelers 5 star review on 17th May 2023

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Posted 2 years ago

“From start to finish everyone who took care of my project was exceptional. Communication was flawless which made the entire process easy. The piece itself was exactly as I envisioned and the team offered great advice. There was no issue whatsoever with how picky I was being either. I purchased from Australia and the postage time was even quicker than the estimate they gave me. Had do problems with customs either. Would highly recommend Custom Made!”

CustomMade Jewelers 5 star review on 16th May 2023

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Posted 2 years ago

“Very professional in answering any and all questions. The piece came out perfect.”

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Posted 2 years ago

“After 25+ years together it is sometimes difficult to capture a piece of jewelry that truly makes my wife smile. I approached Custom Made about a concept for a Toi et Moi (You & Me) ring. The experience was amazing - every step of the process was artfully handled, from discussions about the design, to concept drawing, to gem selection, to wax model, to the finished product and finally shipping each handoff was seamless and responsive. My wife was thrilled with the result...I am thrilled with the process. Highly recommend.”

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Posted 2 years ago

“I've worked with CustomMade now, and had 2 pieces created. Both times the experience was made incredibly easy, the team were helpful and willing to change and adapt to my needs. When consulting with the different advisors, their responses were always prompt and well considered.”

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Posted 2 years ago

“My experience with custom made has been incredible. From start to finish the whole team has been friendly, professional, and very passionate and skilled. Ally in particular stood out as being very passionate about bringing my vision to life, she would spend time working with me after typical work hours, and on weekends as well. I would 100% recommend this company to anyone who wants a piece made, they brought my idea to life.”

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Posted 2 years ago

“I had very specific ideas about my engagement ring and CustomMade brought them all to life with a gracious professionalism and expertise that exceeded our expectations at every stage of the process. They were patient, honest, and committed to getting it right. We are so happy that we chose to trust CustomMade with this special, one-of-a-kind piece. It is beyond perfect.”

CustomMade Jewelers 5 star review on 15th May 2023

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Posted 2 years ago

CustomMade Jewelers is rated 5.0 based on 4,446 reviews