CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,938 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,938 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 4th August 2025

Anonymous

CustomMade.com 5 star review on 27th July 2025

Lucia Evans Morse

CustomMade.com 5 star review on 27th June 2025

Dan Andrews

CustomMade.com 5 star review on 26th June 2025

Kevin Brooks

1679

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm really hard to impress and these folks have been awesome at producing a signet ring for our family. Everyone admires them and the design process was great!”

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Posted 2 years ago

“Outstanding”

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Posted 2 years ago

“Custom Made was a wonderful experience! Every person throughout the process was knowledgeable, kind, and thorough! I will certainly use them for any future custom pieces. I was simply amazed at how they could so easily brought my idea to a reality!”

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Posted 2 years ago

“Custom Made took me from point A to point Z with patience, professionalism, and kindness to create the most meaningful engagement ring for my parter. I was so excited to give him this ring, knowing I had created it JUST for him, and as a representation of our relationship. Thank you to the whole team for being clear, thoughtful, and detail oriented and in making this dream come true.”

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Posted 2 years ago

“She absolutely loves the ring! The custom process makes it truly one of a kind for your special, one of a kind person. All the people you work with through out the process are extremely helpful and creative. Highly recommend!”

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Posted 2 years ago

“I contacted the team at custom made for the design and casting of my fiance's engagement ring. The team was extremely helpful throughout the entire process ensuring that the ring was made perfectly. The ring was perfect and my fiance loved every facet and detail of the ring. I couldn't imagine what I would've done without them.”

CustomMade.com 5 star review on 12th November 2022

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Posted 2 years ago

“My experience with CustomMade was great. They were super easy to work with and made EXACTLY what my fiancé was wanting. I couldn’t have asked for anything better.”

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Posted 2 years ago

“I am happy with how my engagement ring turned out. The whole process was around 2 months, but worth it. There was a lot of discussion and good rapport to figure out how to create the best ring for me. It worked, and I am happily engaged now.”

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Posted 2 years ago

“I had a near-flawless experience with CustomMade! They were communicative, supportive, pati4ent, and flexible through every step of the process. The production quality, timing, and shipping time were also all excellent. The ring is beautiful, my partner (now fiancé!) said "I have literally no notes- this could not be better!" Thank you CustomMade for such a great experience!”

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Posted 2 years ago

“They made my purchase journey amazing! We love how they weaved our story into the piece.”

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Posted 2 years ago

“Our experience has been great with custom made! They patiently worked with us in creating the engagement ring and also the wedding ring the following year. Always listening to feed back and happy to alter the design as many times as needed.”

CustomMade.com 5 star review on 10th November 2022

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Posted 2 years ago

“My experience as a whole was so amazing from detailing what I wanted the ring to look like to receiving the final product. Everyone was super helpful, polite and, always on top of any ipdates through the whole process. I absolutely won't go anywhere else for any of my future purchases. By far beats going to a jewelry store and getting coaxed into buying a ring that isn't just perfect for that special someone.”

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Posted 2 years ago

“I had an amazing experience designing my fiancés engagement ring with CustomMade the process was very easy and streamline.. i can’t wait to design my next piece.. oh and she said yes 🥰”

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Posted 2 years ago

“Costume Made came through again and delivered an amazing design. They were patient with me and worked with my timeline. This was my 5th project with them.”

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Posted 2 years ago

“I wanted to do something extra special for my husband's 50th birthday. I have always wanted to do a family crest ring for him, and I thought this would be the best way to do it! From first contact, to picking the ring, metal, design, finish etc., Custom Made, and all of the employees with whom I had the pleasure of working with, were patient, professional, offered great and timely advice, and helped me every step of the way. The ring turned out even more beautiful and amazing that I expected and I know it will be a treasured family heirloom.”

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Posted 2 years ago

“Fantastic talent! We designed a ring from scratch. From the theme to the gemstones to the tiny details. They did an amazing job bringing it all to life!”

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Posted 2 years ago

“My experience with all of the contacts at Custom made was great. The whole process was quick, and efficient. all of the contacts were friendly and patient (I didn’t always get back to them right away) they always got back quickly when I Wrote or asked a question. And most importantly the ring was more beautiful then I could of imagined. Ps. Pictures just don’t do their work justice.”

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Posted 2 years ago

“I have to say, I was very reluctant to make a major purchase this way. However, I am very pleased with the entire process. There is not one thing they need to change. In my opinion it is perfect. Communication was amazing, product is exquisite, shipping on point and pricing fair. It was a bit more expensive, but being able to create what you want and then get it, makes it worth it. My now wife, loves her engagement ring and the wedding bands add such and amazing touch to the whole package. Cannot say enough about this experience. Outstanding in every way!!”

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Posted 2 years ago

“The team at custom made really pulled out all the stops designing and brining to life the perfect engagement ring I had pictured in my head. It perfectly captures exactly what my partner wanted and I can't thank them enough for making this ring so beautifully and artistically.”

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Posted 2 years ago

“Custom made were great to deal with. At all stages of the process they were helpful and engaging. They made it possible for me to have design flexibility and create something unique and special. My fiancée and I couldn’t be happier with how it turned out.”

CustomMade.com 5 star review on 7th November 2022

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Posted 2 years ago

CustomMade.com is rated 5.0 based on 3,938 reviews