CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,940 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,940 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 4th August 2025

Anonymous

CustomMade.com 5 star review on 27th July 2025

Lucia Evans Morse

CustomMade.com 5 star review on 27th June 2025

Dan Andrews

CustomMade.com 5 star review on 26th June 2025

Kevin Brooks

1679

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have so far made two signate ring orders with CUSTOMMADE. The level of customer engagement is unmatched and feedback is received instantly. Their work is exceptional. The progress updates real make the client feel at peace and there is no communication gap. I would definitely recommend them. Thank you for the great work ethic”

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Posted 2 years ago

“I would recommend CustomMade to anyone. The team was incredibly responsive and helpful, the process was seamless, the ring is perfect, and we got a good value.”

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Posted 2 years ago

“Wonderful staff, expert jewelers, incredibly easy to do and affordable for all budgets 👍”

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Posted 2 years ago

“Extremely professional staff, extremely talented manufacturer. Impressive turn around time and surprisingly affordable for the amount of custom work being performed. I will be recommending to anyone looking to have jewelry made, I’m very impressed with CustomMade.com. She said yes, and I will be having our wedding bands made by these folks as well!”

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Posted 2 years ago

“I loved CustomMade!! This was honestly so fun for me to be able to see my ring set come to life! I loved the whole process, and everyone I talked with answered all of my questions patiently and completely. I also learned a bunch about ring making and what things are called which is awesome— my sister is getting engaged soon and I’ve been able to help her narrow down things and figure out what features she likes the best because now I know what they’re called haha— and I told her to start a project with CustomMade asap :) The sketches and renderings were beautiful, and the adjustments I asked them to make were perfect and I ended up with something even more beautiful than I had ever imagined!! And I’m glad I can be sure that it’s all great quality and it’ll last. Love love love my rings 🥰😭🤩”

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Posted 2 years ago

“Every step of the way Custom Made was attentive, courteous and a pleasure to deal with. I had them make change after change to the design, which they followed through with right away. The final product is exactly as I envisioned, I can't wait to start wearing it (after my wedding!)”

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Posted 2 years ago

“Nothing but good things to say, and I'm so excited to propose with the ring!! The team was great and super helpful, every step was so easy and at my pace.”

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Posted 2 years ago

“The service that I received was nothing short of exemplary from the initial design ideas of the rings to the final product I am very happy with the whole journey. The rings that I received are absolutely fantastic, exactly what I wanted. The customer service that I received throughout the journey from the initial design ideas that were communicated via email from the various members of custom made staff was top notch, I could not fault any of them. I would and have recommended custom made to my friends should they need the services that they provide.”

CustomMade.com 5 star review on 6th October 2022

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Posted 2 years ago

“They were extremely timely in the short time frame I gave them. The ring was beyond my expectations when we finalized the design. My initial designer was reading my mind along the process and paid close attention to all the details I listed. I paid less than I expected and will definitely go through them in the future for more custom pieces to celebrate me and my new brides anniversaries to come.”

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Posted 2 years ago

“Stress free and exciting experience. Very fast responses and always willing to work with you.”

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Posted 2 years ago

“CustomMade is an absolutely unique experience when it comes to buying a ring. I designed my wife’s engagement ring over the span of three months with designers at CM and developed the perfect ring for her with different intricacies unique to our relationship. Not only does CM help you design a one of a kind ring, I think the coolest feature is they let you add hidden symbols within the band. Consultants at CM help you determine the right kind of metal, help pick out a center stone, and literally anything you want in a ring is within the realm is possibility. I believe their pricing to be fair and honest. Their service is quick and professional. And after designing both an engagement ring and a wedding band with them one after the other, they had the final products delivered to my front door in under than two weeks of finalizing the designing. Keep in mind, that includes forging, finishing, and shipping the ring. My wife absolutely adores her rings, and due to their uniqueness, it has been the topic of many conversations. She was floored by the intricacies and symbols I designed into the ring with the designers at CM. Men! I highly recommend you using CM to design a ring for your SO! She will absolutely love it, and be so touched by the fact you played such an integral role in its design. The consultants at CM make it easy for you; all you need to do is precisely communicate what you want in every aspect of the ring.”

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Posted 2 years ago

“I ordered a signet ring (as a surprise) for my husband's 40th birthday. The designers diligently worked with me to create what I had envisioned. It is a very beautiful, stunning, high-quality ring. I could not be more pleased with it. He loves it as well. Everyone I worked with at Custom Made was friendly, helpful, and professional. 100% recommend working with this company to design your jewelry.”

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Posted 2 years ago

“Working with CustomMade has exceeded every expectation. They went the extra mile throughout the design process to ensure that Olivia's engagement ring was something she would fall in love with right away. She said yes on November 20, 2021, and we are getting married on January 7, 2023! Thank you so much :)”

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Posted 2 years ago

“DISCLAIMER*** I have experience working with soft metals and jewelry, and have previously learned knowledge of the ring making process. The whole process was easy and fantastic. CM made sure that I understood what the expectations were for the ring and what the timeline would be. The people on the other end were super friendly and helpful and guided me throughout the process. They were quick to respond and always took my thoughts and wants into consideration. The ring came out perfect and was well within my budget. I would absolutely recommend CM to anyone wanting a ring or any other piece of jewelry.”

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Posted 2 years ago

“It was an outstanding experience working with the custom made team to design my signet ring. We decided between two approaches and it turned out exactly as hoped.”

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Posted 2 years ago

“I was very impressed with the customer service and the patience with all the changes and all of my ideas. We even had to redo my purchase 2-3 times. I got all my questions answered in a very friendly and kind matter. I totally recommend to anyone out there who wants a special piece of jewelry or accessory done exactly as they imagine.”

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Posted 2 years ago

“I found this site on a search. I wanted something unique and custom. That is exactly what I got. The process was easy. They communicated the entire time and ensured I was happy with my design. I would highly recommend”

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Posted 2 years ago

“They worked really fast with my design and they made adjustments when I wasn't quite happy until I got the perfect design. Communication was amazing the whole time.”

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Posted 2 years ago

“I live in Australia and ordered a custom-made signet ring as a gift for my son's 21st birthday. The whole process was professional and seamless, from initial inquiry through to, design, quotation, manufacture and delivery. Extremely happy with the final product Highly recommend it”

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Posted 2 years ago

“Very detailed and super friendly, helpful, and very understanding. Also nailed deadlines even with a delay, the ring came out beautifully and exactly as I hoped and designed!! Would HIGHLY recommend:)”

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Posted 2 years ago

CustomMade.com is rated 5.0 based on 3,940 reviews