CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,941 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,941 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 4th August 2025

Anonymous

CustomMade.com 5 star review on 27th July 2025

Lucia Evans Morse

CustomMade.com 5 star review on 27th June 2025

Dan Andrews

CustomMade.com 5 star review on 26th June 2025

Kevin Brooks

1679

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pretty great experience all-around, so long as your timeline isn't too tight. Much more direct involvement than expected, this literally felt like a personal consultant that converted a rough sketch/idea into a proper design (think, interior design architect) Tons of back and forth (in a good way) and this resulted in a great ring that feels extremely close to what I had in mind, contrary to literally thousands of rings I found online which each lacked that one detail I wanted. End-to-end 3 months to get it done, but probably can be compressed if people are better than me at making design decisions.”

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Posted 2 years ago

“Fantastic design and a pleasure to work with.”

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Posted 2 years ago

“I was a bit sceptical with working with a company that primarily uses the internet to do business. However that being said I could not have been in better hands. Their customer service is exceptional, they always go out of their way to do everything they can to accommodate you as a customer. Through the entire process I had access to someone pretty much 24 hrs a day, or close to it. If I had a design or concept change or concern they always responded very quickly and then bam they come back with a new concept drawing or computer design of the new ring or what ever you may be having them custom make. I have never done anything like this before, especially not buying an engagement and wedding band set without even seeing them in person first. But I and my fiance are extremely pleased with their work. She loved (which is a understatement) the ring they helped me design from the ideas I had in mind. I would use them again if I ever need another custom peice of jewelry.”

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Posted 2 years ago

“CustomMade did an amazing job every step of the way. I couldn't have asked for a better result. And the price confused me. I even questioned it. Just over $400 to create what was by no means an easy piece. I can honestly say I thought I might be dealing with a foreign company. But the communication every step of the way was just too good. I first dealt with Mark and then Christine. Both were amazing. I am very, very pleased with the results of my necklace from CustomMade. What can I say... you can trust they'll give it all they have to make you happy!”

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Posted 2 years ago

“My ring turned out so beautiful! Everyone that helped me were absolute pleasures to work with. I definitely recommend having jewelry made through this company.”

CustomMade.com 5 star review on 24th September 2022

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Posted 2 years ago

“Everyone was very helpful and the communication during every step was amazing. They layer out every option clearly for someone who knew nothing about rings or diamonds. Would recommend them to anyone who needs something special for that special person.”

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Posted 2 years ago

“My husband of almost 50 years lost his wedding band a few months ago. He has always taken it off before working in the shop. Even with business travel he never lost it until this summer. We were both devastated and didn’t know who would duplicate it successfully, as it was not a simple plain band. After lengthy research we decided to give CustomMade a try. I have to say, I have not been one to jump on the’shop online’ bandwagon, so I was Really nervous about trusting an online out of state jeweler. They were so attentive I felt like they were holding my hand through the entire journey. I highly recommend CustomMade for any jewelry need!”

CustomMade.com 5 star review on 21st September 2022

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Posted 2 years ago

“Finally getting that legacy ring for my wifey was a great experience with CustomMade. The team easily handled the challenge of designing a ring with 8 birthstones, while also helping to capture the spirit of the day we got engaged in the metal design. The knowledge of everyone throughout the design stage made stone selection a breeze, the hand drawn design concept was a nice touch, and the computer rendered proof was nearly identical to the finished product. The entire team was professional and their communication was exceedingly prompt. The finished product met or exceeded nearly every expectation amd the cost was extremely fair for a real, one of a kind, custom ring.”

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Posted 2 years ago

“I’ve ordered 2 custom rings for my sons. Bothe came out great. With the 2nd ring there were some flaws with the finished product, but they resolved it quickly and now it looks great. They are very fast and do quality work.”

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Posted 2 years ago

“Great team, very knowledgeable and helpful! They completed my rings ahead of schedule and did a great job.”

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Posted 2 years ago

“This has been such a good experience for me! I went in not sure of what I wanted, only that I wanted a blue gem and that I loved the look of nature inspired engagement rings. The team led me through the design process and let me try many different combinations until I was completely happy with how the ring looked, and then they created the ring of my dreams! It is so beautiful, and it is exactly what I was looking for even though I didn't know what I wanted at the beginning. I am so excited to wear this ring for many years to come!”

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Posted 2 years ago

“Hey Ty! I'm thrilled to say she said yes and that she LOVES the ring. Your team did a perfect job. I mean that, too. We're still waiting on the professional photos / videos, so that would be a minute for us to get together for you, but we're happy to upload those as well and shout you out on the socials because this was just such a remarkable experience. Your team made my dream come true. Know that for all my friends and family trying to do custom rings / jewelry and for the next ring I give her (and anything for this ring), I will be coming to your company. Thank you.”

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Posted 2 years ago

“I couldn’t be happier with my custom made necklace. Everyone that assisted me in this process was extremely helpful, professional and really brought my vision to life. They kept me informed throughout every single step of the process and constantly checked in to see if I was happy with how it was looking. I sent them a couple of sketches for what I wanted this necklace to look like and they took me through all the different possibilities of what they could do from the material, size, texture, pricing.. not a single detail was left untouched. The delivery was very fast and packaged very securely which I was relieved about. I couldn’t recommend them highly enough and I would definitely go through them again.”

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Posted 2 years ago

“Honestly, I can't think of better design company to get my engagement and wedding band. This process was extremely well done and personal. Everyone was patient and kind from design of the concept all the way through to completion. And especially the completion process as unforseen life events took place CustomMade remain patient and continued to check in. This entire process has been a blessing and enjoyment. Sidenote- Wifey absolutely LOVES the engagement ring and has made everyone at her job jealous so thanks for the extra brownie points”

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Posted 2 years ago

“Made it exactly to the specifics of my dreams. She’s gonna love it. And I already do. Amazing work!”

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Posted 2 years ago

“I was unsure about using Custom Made when I first discovered them via online searches for a custom wedding ring, but the process was smooth, friendly, attentive, and satisfactory the entire way through. My ring was designed with care and attention to my desires and preferences, and arrived in a very timely fashion. I'm so happy with the final product, and cannot recommend Custom Made enough!”

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Posted 2 years ago

“The whole team was outstanding to work with.”

CustomMade.com 5 star review on 13th September 2022

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Posted 2 years ago

“My wife recently graduated from a doctorate program and I was looking to get her a very specific class ring as a graduation gift that I could not find anywhere, (I had a specific design in mind). I ran across CustomMade and reached out to find out if they could make my vision come to life. I was immediately contacted and set up with a team of representatives to help me through the design and purchasing process. I was extremely impressed with the responsiveness, the attention to detail and the ease of use customer experience that I received. I will be recommending CustomMade to those I know as well as looking forward to making more beautiful pieces of jewelry for my beautiful wife in the future. Thank you CustomMade for taking a vision and crafting a beautiful piece of jewelry for our family!”

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Posted 2 years ago

“Great team and very patient with the ring And great collaboration!”

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Posted 2 years ago

“I thoroughly recommend working with Custom Made, everyone in the team that helped me with my project was extremely helpful and attentive. Would definitely use again.”

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Posted 2 years ago

CustomMade.com is rated 5.0 based on 3,941 reviews