CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,943 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,943 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

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Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 4th August 2025

Anonymous

CustomMade.com 5 star review on 27th July 2025

Lucia Evans Morse

CustomMade.com 5 star review on 27th June 2025

Dan Andrews

CustomMade.com 5 star review on 26th June 2025

Kevin Brooks

1679

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Phenomenal craftsmanship and customer service! This is the second time I've entrusted CustomMade with bespoke jewelry. The first time was with a detailed custom signet ring I had been designing for years and after that HOMERUN performance, I trusted them again to design our engagement ring! (pic below). The pic below does not do justice to the level of detail that CustomMade was able to fit into the piece nor does it capture the over a hundred messages back and forth between me and the design team to get it perfect; and they succeeded! My fiancee' was stunned by the piece; everything from little touches like words, pictures, and symbols, to choosing the stone, to discussing the pros and cons of metals is included in this full-service experience! I cannot recommend them enough!”

CustomMade.com 5 star review on 30th August 2022

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Posted 2 years ago

“Very helpful and looks amazing I couldn’t of been happier with the price aswell”

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Posted 2 years ago

“CustomMade was a pleasure to work with. In a time when trusting someone at the other end of an IP address is sketchy they were a ROCK. The product I envisioned was beautifully delivered in a manner that was exact to my expectations. I couldn't have been more pleased with someone across the street from my home. Thank you CustomMade, DeWayne Gibson Florida”

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Posted 2 years ago

“My experience working with CustomMade was super easy! My questions were normally answered within 24 hours and I always received product information on time. The finished product turned out beautiful and my fiancé was really ecstatic to get it. He actually also used CustomMade to make the ring that he used to propose to me, which is how I first heard about it. I was not disappointed!”

CustomMade.com 5 star review on 29th August 2022

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Posted 2 years ago

“Great experience! I was pretty picky (because my girl), but these guys were excellent. We’re from Montana and wanted a Montana sapphire in her engagement ring and they went out and found one with the exact description I gave them! I couldn’t be happier with the experience. Use these guys! I was nervous at first about it all but it was seriously awesome how nice, timely, and professional they were!”

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Posted 2 years ago

“My overall experience with custom made is 10/10 they have met and exceeded my expectation of the rings. I would recommend anyone who is looking for a unique heirloom of their own to pass down the special story of how they became to be… thank you custom made!”

CustomMade.com 5 star review on 27th August 2022

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Posted 2 years ago

“My family decided to recreate a ring that my father had given my mother to give to my sister for her 60th birthday. This ring had been lost and my sister just loved it. I started looking for a jewellery company to do this for us and was unhappy with my options. I couldn’t seem to find a designer willing to do a recreation that wasn’t an exorbitant price with a very long timeline to produce. I decided to look online and came across CustomMade. Started looking into the company and decided to reach out to them. Best choice ever!!! The whole process of recreating this ring for my sister was a joy. Each step was handled very professionally with clear design information. Each step required my input and approval. I cannot emphasize this enough. The ring was absolutely perfect and when we gave it to my sister she smiled the biggest smile followed by a deluge of tears. JACKPOT!!! I would highly recommend this company to anyone looking to design something special or unique. Every customer representative I dealt with throughout the process was incredible to work with. If I ever want to design another ring I won’t go anywhere else.”

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Posted 2 years ago

“This is my second time working with the CustomMade.com team. Each instance was 5-Star customer service experience. Every step of the way, the team was patient, responsive, understanding and collaborative. This 3rd piece completes the set of engagement ring and 2 wedding bands. We couldn't be happier with everything. The team is amazing and a pleasure to work with.”

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Posted 2 years ago

“Really great process. We did a couple restarts of the design process and it was no problem at all. The final products looked incredible and exactly as we envisioned. Would do again”

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Posted 2 years ago

“The entire CustomMade team made the whole process a delight. Very responsive and got a sene that they really care about and take pride in what they do.”

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Posted 2 years ago

“The team at custom made was incredible from start to finsh. I had a very vague idea of what i wanted and the team took that and made a ring far beyond what i could have ever hoped for and i couldn't be happier with the end result. Ill definitely be back for anniversary rings in the future.”

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Posted 2 years ago

“Absolutely wonderful experience from beginning to end!”

CustomMade.com 5 star review on 26th August 2022

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Posted 2 years ago

“Love my ring and it came out beautiful! Customer service was amazing and they were extremely patient! 10/10”

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Posted 2 years ago

“Great interactive, personalized attention to get your design right. Went through a few iterations to get the design just right, and final customer was very happy with the final product :)”

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Posted 2 years ago

“CustomMade have been incredible. I gave them a graphic that I wanted to turn into a ring, they drew up design options, talked me through metal options and finishes. And made sure the final product is exactly what I wanted. I can't fault the process, every step of the way they made sure it was exactly what I envisioned. I would highly recommend to anyone.”

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Posted 2 years ago

“Every representative that helped me through this experience was kind and very helpful. The design process is very slick and getting the 3D renderings of the product helps with making decisions regarding your piece. I changed my design several times ranging from minor details to major structural components and each time the design team was happy to help me out and show me the revised plan. Shipping was fast and the final presentation was amazing and professional. I was recommended this service and I would gladly do the same for someone else!”

CustomMade.com 5 star review on 24th August 2022

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Posted 2 years ago

“I am a hobby designer and provided CustomMade with some renders of my design. The team at CustomMade was very responsive and the final piece was exactly as I had envisioned. Getting a custom ring of my design for this price is unbelievable. I am very happy with the service. CustomMade was with me every step of the way.”

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Posted 2 years ago

“I chose CustomMade to work on a special pendant for myself, and from start to finish, the communication was extremely efficient. I appreciated the continuous updates throughout the process, and the final product was exactly what I inVisioned. I’d definitely recommend their services to friends and family.”

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Posted 2 years ago

“CustomMade did an absolutely fantastic job making the perfect wedding band for my fiance! We are getting married at the end of the year, and they made sure our rings were what we wanted, affordable and got here on time! I couldn't have asked for a more perfect band, and we will be doing more business in the future! Thank you so much to the whole team for being amazing!”

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Posted 2 years ago

“The customer service of this company is excellent. They have various employees who will take over each step of the way, and explain each different process from concept art all the way to the end of casting and finishing of the ring. The customization is extremely thorough, the ring I ordered and had designed isn’t like one I’ve come across. They allow even the smallest unique designs that make it stand out and make it truly yours. Overall this is an amazing company in my opinion and I an very happy with the work I received”

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Posted 2 years ago

CustomMade.com is rated 5.0 based on 3,943 reviews