CustomMade Jewelers Reviews

Name: CustomMade Jewelers
Rating: 4.95

5.0 Rating 4,460 Reviews

99 %

of reviewers recommend CustomMade Jewelers

5.0

Based on 4,460 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade Jewelers:

We don’t just sell engagement rings—we help you make one that’s only yours. Designed from scratch. Crafted by hand. Made to mean more.

Visit Website

Location:

90 Sherman St, CustomMade.com,
90 Sherman St, CustomMade.com
02140

CustomMade Jewelers 5 star review on 21st April 2026

1742

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The ring is perfect, I couldn’t of asked for a better finished product. On top of that the process was great, everyone was very responsive, and helpful, no questions were left unanswered. If you want a ring that your significant other will love, go with custom made!”

Helpful Report

Posted 3 years ago

“I honestly cannot say enough about my experience with this company. I had zero experience purchasing expensive jewelery going in, and certainly none with respect to custom designs. I came onto them by simple Google search and frankly they were by my own luck the first thing I clicked on when doing my search. I was immediately able to start an online dialog with a rep regarding what I had envisioned for the piece, the steps that would follow, and the expected time line once a design had been determined. This person is called the jewelry consultant. He helps to provide examples of previous pieces they've made that may share some similarities woth what your requesting, talks about different pricing options, shipping and processing options, and generally tries to get a better idea if you are serious or just looking around. I knew that this company was legitimate when they didn't even ask me for a dollar or push for any sort of deposit for almost 4 days into our discussions. At that point we have gone over the most likely types and amounts of metal and stones I wanted, when I would like it by, and to lesser extent how I'd like the finished product to appear. I was able to provide some pictures and drawings to help with this which they welcomed. They only required a $100 dollar deposit to move forward to the next phase +/- $150 for rush processing if desired. Considering the piece I was having made would be in excess of $2500- 3000, this deposit at this juncture was more than reasonable. Once paid up, the initial consultant moves on to the design lead, which begins discussing the piece in much greater detail. This is the person who takes what has been imagined and creates 3d graphic designs. This can take as much or as little time as needed, as they will continue to make revisions until the design is exactly what you are looking t achieve. I went back and forth for almost three weeks and three or four different mock ups before arriving on an end product. In fact, the first mock up looked almost nothing like the end product after much deliberation. The creative input of the designer was crucial in creating the end style of the piece. In my particular piece, she was initially concerned that some of my desires may have been unrealistic. She spent a large deal of time and effort explaining how the crafting process of the jewelry may make it hard to create a delicate feathering effect. In the end, she was being overly cautious since they created precisely what I had wanted. I have attached pictures of both the initial mock ups and the eventual end products. I'd also like to remark that the initial mock up cost more money by quite a bit but the designer pushed for something less expensive since the technique would allow for a more realistic depiction. Once completed with the designer, half the total was taken as deposit to move forward with the production portion. The remaining portion of the process was passed onto my production lead. She kept me in the loop throughout the whole process and when I should expect the piece to be finished and shipped. She went to great lengths to explain each portion of the process so that I could understand how it was created. They were spot on in terms of when it would be done and shipped. Once finished, the remaining portion of the balance was charged and shipped to the address of my choosing. The piece arrived in a tasteful Custom Made box along with information on the metals, stones, itemized receipts for insurance purposes, and warranty information. The piece comes with a 30 day guarantee where you can send it back in for changes of any type should they be desired. I didn't end up getting a chain for the necklace from them and obtained it theogh a separate jeweler. The jeweler examined the pendant and was extremely impressed with the craftsmanship. Overall I can't say enough good about the company. The customer service and the product were both better than expected. The one area I can't comment on is their pricing compared to other companies. I did not price shop at all since I was very happy with how I was being treated. If pricing is even remotely comparable, I'd definitely recommend CustomMade.”

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Posted 3 years ago

“This was overall such an easy and amazing experience! There was helpful, clear, constant communication every step of the process and everyone I spoke with was so kind! My piece turned out so beautiful and exactly how I envisioned it! Could not have asked for a better experience. Thanks so much to everyone at CustomMade!”

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Posted 3 years ago

“My experience with custom made was amazing since the first step in building the ring they. Awesome people that care about you and make their best to deliver your dream ring. I recommend Custom Made 100%, they are excellent in everything they do and always care about their customers.”

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Posted 3 years ago

“The ring I created for my fiancé turned out absolutely amazing and better than I expected!”

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Posted 3 years ago

“the whole custom made team was AMAZING can't say enough good about them!”

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Posted 3 years ago

“Gifted artists. The utmost in striving for customer satisfaction. Highly ethical. I would not hesitate to use their services again. Custommade is the real deal. My collaboration with my team was a joyful process. My custom ring required research, and my team member naiked an antique, original logo. My husband was thrilled with his ring. He receives compliments constantly.”

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Posted 3 years ago

“From beginning to end, the experience with CustomMade was an absolute delight. They were prompt in their response time, super friendly, and so knowledgeable about their process and capabilities. They went above and beyond to get me my custom pieces for my wedding and never once made me feel rushed. I can't wait to send y'all pictures of what you created once my pictures come back from my photographer!! :) Thank you again!”

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Posted 3 years ago

“From the very beginning, the people at custom made, made this an amazing experience. I felt like a friend to the people here, and the ring itself is positively gorgeous. They were very timely, and very precise on everything. I couldn’t have asked for a better company to work with!”

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Posted 3 years ago

“My experience with custom made, The staff is excellent. Your jewelers are superb. The craftsmanship Is astonishing. My piece came out absolutely magnificent. I'll be back to purchase, Again”

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Posted 3 years ago

“Amazing response time and felt like everyone truly cared about making the best ring possible”

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Posted 3 years ago

“The whole experience was AMAZING from start to finish! My partner and I had been looking at rings for a couple months, but nothing ever seemed to fit what we were looking for. Custom Made put a beautiful piece together that incorporated both of our personalities, while the rings still match they are slightly different in their own ways. I could not have asked for anything better. All of their employees were phenomenal to work with.”

CustomMade Jewelers 5 star review on 11th March 2023

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Posted 3 years ago

“It was great from start to finish !”

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Posted 3 years ago

“A truly wonderful experience. Communication was kept promptly at all times and great care was taken to insure that my piece was exactly how I wanted it. The end result was high quality and came out perfect. Would highly recommend”

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Posted 3 years ago

“the staff and design team are amazing start to finish! excellent communication and they hit it out of the park with the design! they were able to incorporate the geometric patterns i desired and it came out flawless!”

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Posted 3 years ago

“Custom Made is one of the best ways to get jewelry, as the name sates, customly made to your exact specifications. Their talented and compassionate team walk you through every step of the process without forcing you to make a decision or pay an exorbitant upfront fee. With the entire process online, you can work on your own time, mull over details and have exchanges with the artists and craftspeople working on your project. The craftsmanship is top notch and the presentation is beyond beautiful. I wholeheartedly recommend Custom Made for anyone looking for a beautiful tailor made, finely crafted jewelry piece you and your loved one will cherish for the rest of your lives.”

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Posted 3 years ago

“I had a great experience with custom made in the creation of a ring to commemorate the birth of my son. From initial design and concept to shipment the team was communicative, provided lots of helpful information and most importantly worked at a pace I was comfortable with. I was thrilled with the final piece and I believe the price for this custom piece was fair. I will certainly recommend and use custommade in the future.”

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Posted 3 years ago

“Let me first say wow!!! Your team did a beautiful job with my wedding set and my fiancés band! I was “iffy” in the beginning only because I’ve never heard of this company before. And before going through with this, I did do my research and there wasn't a lot of publicity surrounding this company. But it was enough to convince me to do it though (lol). I’m so glad I did! Our rings represent us and I love that!”

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Posted 3 years ago

“My gf and I were looking at wedding rings and couldn’t seem to find the the right one I was looking around for custom options and came across Custom Made. The entire process is very professional and they keep you updated with every detail the entire way. When I got to the 3d model phase it wasn’t looking quite right and they fixed the design for me no problem. The final ring came out better than i thought it would 10/10 would recommend them to anyone.”

CustomMade Jewelers 5 star review on 8th March 2023

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Posted 3 years ago

“Very well organized, and stayed very near the budget. The results are stunning and the timing is really good.”

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Posted 3 years ago

CustomMade Jewelers is rated 5.0 based on 4,460 reviews