CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,947 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,947 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 9th August 2025

Zack Durst

CustomMade.com 5 star review on 4th August 2025

Anonymous

CustomMade.com 5 star review on 27th July 2025

Lucia Evans Morse

CustomMade.com 5 star review on 27th June 2025

Dan Andrews

1680

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My experience with Custom Made was unmatched. I had no idea what I was doing and only had a vague idea of what I wanted the product to be. All the people I worked with were incredible and made sure to get me exactly what I wanted within the necessary timeframe. And I got it even earlier than expected. Greatest customer experience I’ve ever had.”

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Posted 3 years ago

“I came into the process with CustomMade knowing nothing about jewelry, diamonds, metal types - nothing. The entire team, from management to design team and production made the process simple and easy. Most importantly they encouraged my countless revisions and edits until the engagement ring was perfect. A few years later and I've now just received our wedding bands as a repeat customer. My fiance loves the fact that her ring is as unique as her. Thanks CustomMade!”

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Posted 3 years ago

“Your website is easy to use, and your customer service is great.”

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Posted 3 years ago

“If you are looking for great service and a fantastic piece of jewellery at the end, then this company is the one for you. Each member of the team from the start to the finish were exceptionally helpful. My partner loves her ring. Thanks to all at Custom Made!”

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Posted 3 years ago

“I was so impressed with the quality of service and professionalism of CutomMade! From start to finish they matched my level of enthusiasm and took great care of me as we endeavoured to create the best ring possible for my partner! I can’t wait to give my partner her ring as it was so specially and finely crafted.”

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Posted 3 years ago

“The team was on top of the project since day 1 and was on my side the entire time. They understood my ideas and reasons completely and provided excellent service!”

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Posted 3 years ago

“The final product is great, the process was simple, and the staff were working with me very well, every step of the way. If you want custom work done, CustomMade is the place to go. I would suggest however, that CustomMade look into different word engraving capabilities, so that it's not just a single line of dialogue, or so limited in character amounts.”

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Posted 3 years ago

“I had 2 pieces designed at 2 different times. The first piece was a 2 ring set, engagement and wedding ring. I spoke to the design team and the rings were done to look like a wave. Diamonds on the sides with a Blue Topaz centre stone. Absolutely stunning, as both rings came together to look like one. The second piece fits perfecting into the first. 1 beautiful diamond with 3 on each side of the platinum band. Again absolutely stunning. The experience was wonderful and the results spectacular.”

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Posted 3 years ago

“From the start, the whole team was very professional and thoughtful. I was at ease very quickly which (to me at least) is very important with this kind of experience. I was guided through the whole process. In the end the ring was as perfect as expected, I am really happy about it. I hope I will be able to share pictures soon as I am still working on my proposal! Thank you custom made!”

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Posted 3 years ago

“The whole process was amazing, the team at CustomMade is so intentional about gathering all the information to be able to design the absolute perfect ring. The process of arriving at the final design can take various changes to the drawings but the sketch artists are more than happy to redo everything until it is exactly what is wanted. They are great at communicating how the ring is being processed and manufactured. The ring is inspected to the highest standard of perfection for craftsmanship and manufacturing. They are honest about the timing of the process and the delivery. So so so happy I went with them to make the ring of my fiancé's dreams.”

CustomMade.com 5 star review on 7th August 2022

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Posted 3 years ago

“Amazing, took a while for us to come up with what we wanted cause we always changed our mind but In the end the hard worked paid off and we are very happy”

CustomMade.com 5 star review on 6th August 2022

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Posted 3 years ago

“I just want to thank you guys first for this amazing piece you create and it means a lot to me! Making a piece like this I thought it will take a lot of time and a lot of people involved and a lot of back and forward but no, CustomMade is just something else!!! After a emails exchanged with you guys I realize that I can fully trust you and you guys really didn’t disappointed !!! Professionalism! Nice people! Delivered almost a week the expecting date! Thank you !! Recommended 100 out of 10!”

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Posted 3 years ago

“I reviewed several companies before selecting Custommade. I wanted a family crest ring made. The crest has extreme detail. CustomMade walked me through each step of the design process and offered helpful suggestions. These people are professional, artesian, and deliver a quality product beyond expection. I am extremely pleased. The end price was less than the initial quote,”

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Posted 3 years ago

“The representatives were extremely helpful through every step of the way. Also very patient and it seems like they really care about the satisfaction of the customer.”

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Posted 3 years ago

“When I first started looking for a engagement ring it was definitely a nerve racking experience. However, once I started working with the CustomMade designers it made the experience exciting. The staff was very professional and responsive and most of all understanding throughout the whole process. The ring turned out better than I could have imagined, and my fiancé(!!), feels the same way. I will be recommending CustomMade to anyone looking for a special piece for their special someone!”

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Posted 3 years ago

“I came to Custom Made with an idea already, not only did they help finish that idea they made the perfect ring, it is exactly what I envisioned.”

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Posted 3 years ago

“I loved working with this company! They have been great to work with. They communicate every step of the way when creating my ring. They were friendly and very informative! I absolutely love my ring and how it turned out! 10/10 would recommend this company!”

CustomMade.com 5 star review on 5th August 2022

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Posted 3 years ago

“From the beginning, my experience was welcoming. With followups, I got received exactly what I wanted. So thankful!”

CustomMade.com 5 star review on 4th August 2022

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Posted 3 years ago

“Fast response and they delivered what I asked for”

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Posted 3 years ago

“Great customer service, I love how I had a say in how the ring came out. They are very attentive and kept me up to date with every step and where the ring was along the entire process! Definitely would recommend”

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Posted 3 years ago

CustomMade.com is rated 5.0 based on 3,947 reviews