CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,920 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 23rd July 2025

1675

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great experience. Very helpful with all steps. Fast responses and fast process.”

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Posted 1 year ago

“World Class customer service. Beautifully crafted and visually appealing to the eye. She's happy. If she's happy I am too. Well done, great service you offer.”

CustomMade.com 5 star review on 1st January 2024

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Posted 1 year ago

“Every member that helped me was super nice and were all very efficient in getting it done, even down to the little touches. They helped me out so much in making my future a better one!”

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Posted 1 year ago

“Thank you to everyone at Custom Made. I wasn't sure if my special request was doable but it exceeded expectations. Equally as impressive was the customer service. Round the clock updates and request for feedback was incredible. I will continue to be a customer and certainly recommend to anyone looking for custom designs. Have already had several people inquire.”

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Posted 1 year ago

“Each team member that I worked with was respectful and understanding of what I wanted in terms of timeline and ring design. They were very accomodating in letting me see results for different choices (color, style, etc...) and for any changes that I made to the ring design. They also stayed true to their projected finish and delivery date. The rings are beautiful and I could not be more happy!”

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Posted 1 year ago

“At first, I wasn’t not sure if I wanted to purchase an engagement ring on line, but after the prompt communication, professional manner and their amazing ideas, it snowballed into me trusting that I was in good hands. From the first sketch to dealing with a diamond expert, 3D modelings and my final product made this purchase an amazing experience. I would definitely recommend and tell a friend. I will definitely use them again for any custom made pieces.”

CustomMade.com 5 star review on 31st December 2023

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Posted 1 year ago

“Everything was perfect. A team of knowledgable experts creating dreams”

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Posted 1 year ago

“CustomMade was great to work with. We looked around for a Mother's Ring for my wife at nearby jewelers (big and small) but couldn't find what we were looking for. The process of exchanging ideas with the team at CustomMade was a pleasure and we were finally able to develop a design that was unique, elegant and at no extra cost!”

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Posted 1 year ago

“Everyone that I worked with was extremely helpful and I am very satisfied with my piece!”

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Posted 1 year ago

“The service was exceptionally helpful for me who knows very little to nothing about jewelry.”

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Posted 1 year ago

“From start to finish the process was very easy. I was blown away by some of the concept art. It was easy to get a general idea of what I had in mind for my now fiancé's perfect ring. They were able to adjust according to my budget and made it easy to add or change any aspect. The only issue I had was the center stone was chipped in the setting process, but it was taken care of without hesitation. Overall, I am very happy with the end result and I'm sure we will be back to use the services here.”

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Posted 1 year ago

“Everything was quick and easy”

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Posted 1 year ago

“The communication and willingness to adjust my piece with any request I had during the process was nothing short of outstanding. The ring was, in my fiancé’s words, absolutely perfect.”

CustomMade.com 5 star review on 29th December 2023

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Posted 1 year ago

“I have long dreaded shopping for an engagement ring, but with CustomMade, the process was as smooth and painless as I ever could have hoped! Each person I worked with was incredibly helpful and made crafting the perfect ring fun. I've already referred one friend who bought him from CustomMade, and I plan on referring many more.”

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Posted 1 year ago

“custom made is an amazingly personal small business; they care about the details that i care about and were even accommodating to my many reviews and edits. I highly recommend working with them for your future rings for loved ones- they were just as excited to see the vision created as i was and it made it really fun to put my onyx ring together!”

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Posted 1 year ago

“My fiancé found this site when he was planning on proposing, after he did and received the rings (took 2 months of planning) and designing. He loved how it came out and told me how it went I decided if I’m putting in the money for something I want it to be completely unique and one of a kind just like he wanted for me. So I also got his wedding band done. Anytime I know someone looking for new wedding ring or anything of the sort I always recommend them to you.”

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Posted 1 year ago

“Amazing experience with CustomMade.com, from concept to design to reality, amazing craftsmanship.”

CustomMade.com 5 star review on 28th December 2023

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Posted 1 year ago

“Everyone that was involved in the project was very friendly and helpful. They helped me with any questions and concerns I had during the designing process. The ring definitely exceeded my expectations.”

CustomMade.com 5 star review on 27th December 2023

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Posted 1 year ago

“Their customer service is incredible: their responses are timely and thorough. They walked me through every step of the process and made it a stress free, easy experience. The product itself is high quality which I hope to have in my family for generations. 10/10 would recommend!”

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Posted 1 year ago

“It was great! The team listened to my suggestions and we ended up with a ring that we both love and that feels very personal.”

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Posted 1 year ago

CustomMade.com is rated 5.0 based on 3,920 reviews