CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,920 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 23rd July 2025

1675

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The entire experience with CustomMade made getting the perfect ring a wonderful and easy process. They patiently worked with me through the initial concepts, to the design, to the final product, to create a perfectly unique ring that my fiance adores. I cannot thank the team enough for the great work that they did.”

CustomMade.com 5 star review on 22nd December 2023

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Posted 1 year ago

“My experience was a good one. The correspondence was always friendly, efficient, and professional. The project went very smoothly and was completed promptly.”

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Posted 1 year ago

“We Love Custom Made!”

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Posted 1 year ago

“Wonderful staff, very polite, straightforward and competent with their work. Very helpful in designing our dream into reality. Prompt and quick service with very fast delivery. Absolutely perplexed by the character and detail put into the final piece, I couldn't be happier with the outcome! Will definitely be recommending to all friends and family.”

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Posted 1 year ago

“My experience with CustomMade was good, I was a little skeptical at first, but everything worked out how I wanted it too, and I love how the ring turned out.”

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Posted 1 year ago

“I love the step by step process and the updates. I appreciate the help of everyone.”

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Posted 1 year ago

“Highly recommend this company. The design team was fantastic in helping me put on paper the idea that I had in my head. Every department on the customer service side is incredibly responsive (always same day response even on weekends). Stated deadlines were met and if a deadline was not going to be met, they communicated that early and clearly.”

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Posted 1 year ago

“They were really great honestly, I gave them such a complex design and they really got it together and helped me out! The pricing wasn’t bad and they were kind enough to hold the ring to finish the payment. There was no rushing at all! It really want something special and unique then this is the place to go”

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Posted 1 year ago

“Over all it was a great experience, I really felt that I was involved in the process instead of just being hopeful of the outcome. The people were nice and really understanding of my wants. In the end they created something that my wife and I really love.”

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Posted 1 year ago

“Amazing customer service! Worked well with me the whole process making sure I was happy with the design. Once I recieved it I and my partner were very happy with it.”

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Posted 1 year ago

“This is my 6th piece of jewelry I have had commissioned with customMade. I could not recommend them enough. They make the design process so easy and its exciting to see your project come to life. Build time is only a couple of weeks once the design process is complete. I will be using them again for sure.”

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Posted 1 year ago

“I am very particular and can be difficult to deal with due to how precise I am. Outstanding customer service and the ring is gorgeous. If I could change anything it would be to offer steel and/or resin copy rings to purchases for those of us who don't want to wear our precious metal jewelry to dangerous locations, but still want the memories these rings provide to us.”

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Posted 1 year ago

“While process went pretty smooth and the one hang up we had was immediately corrected (and was actually just a result of the package being sent out too quickly). Everyone loves the ring and my dad is an extremely happy camper. Thanks CustomMade!”

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Posted 1 year ago

“At first I was thrown off by the price worried that maybe it wouldn't turn out quite right. I was very disproven on this as they made sure my necklace was absolutely perfect to how I wanted it and if there were any issues or I didn't like something about just to simply tell them and we'd work together to create my perfect necklace. The price is high but is very well worth it and I couldn't be happier with the final result, if you're looking for good quality and service then Custom Made will absolutely fulfill that.”

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Posted 1 year ago

“I enjoyed every moment every process. It was really easy to understand and the people were amazing! I felt like I was in control the whole time ensuring that my ideal ring came out perfect. Thanks to CustomMade, it came out beautiful!”

CustomMade.com 5 star review on 17th December 2023

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Posted 1 year ago

“We designed a family signet ring. Everyone loves it. Since then, we have lost a few of them and it has been easy to replace. Not the cheapest piece of jewelry but worth every penny! I strongly recommend Custom Made”

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Posted 1 year ago

“I was skeptical at first, whoever heard of getting an engagement ring online? They were amazing, I was informed and updated often, nothing happened without my approval or knowledge beforehand. The ring I got is absolutely beautiful and exactly as imagined, I will definitely be using them again for any jewelry I'd like made.”

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Posted 1 year ago

“I can't say enough about my experience with Custom Made! The customer service is out of this world! When I submitted the design I wanted, the rendering needed a few tweaks from my perspective. But not a problem they said. I have my two cents on what I was wanting tweaked, and they implemented my ideas. The final product, which was a mirrored image of my family's coat of arms, turned out to be absolutely stunning! I would definitely recommend Custom Made for anyone looking to have that special piece created that you can cherish and pass down through your children and their children!”

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Posted 1 year ago

“I have a metal allergy and the only thing I can wear is platinum. When I started looking at college class rings, they were very limited and generic, and I wanted something that would be completely unique. Custom Made was amazing to work with from the beginning! Each person I talked to was so polite and kind and walked me through each step from the beginning, with me giving them a vague idea of what I wanted for the finished product of a unique class ring with a Lord of the Rings design! I will order from them in the future and tell everyone I can about the amazing ring they created for me! Thank you Custom Made for creating something so beautiful for me!”

CustomMade.com 5 star review on 15th December 2023

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Posted 1 year ago

“Very professional. Excellent communication. Product expertly crafted.”

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Posted 1 year ago

CustomMade.com is rated 5.0 based on 3,920 reviews