CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,923 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,923 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

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Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 28th July 2025

1676

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This place is great.They are very good at understanding what concepts you have in your head and actually being able to create them. Great experience and going to come back for wedding rings”

CustomMade.com 5 star review on 6th December 2023

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Posted 1 year ago

“Exceeded my expectations!”

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Posted 1 year ago

“I recently had the pleasure of purchasing a stunning engagement ring from CustomMade, and I am beyond impressed with the entire experience. The knowledgeable and friendly staff provided personalized attention, guiding me through the design stages with genuine enthusiasm. Then, continued to provide warm updates as the ring was being made. The craftsmanship of the jewelry is truly unparalleled, showcasing a perfect blend of timeless design and impeccable quality. What truly sets CustomMade apart is the exceptional customer service; they made the entire process seamless, ensuring that I felt valued and well-informed throughout. Upon delivery day (and a day before the planned proposal) there was a snafu with the delivery truck and even though there was nothing they could do, the CustomMade team was able to support from afar. I wholeheartedly recommend CustomMade to anyone seeking not only a beautiful piece but also an unforgettable and delightful shopping experience.”

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Posted 1 year ago

“The whole experience was amazing from start to finish. I felt that all of the staff worked with me and didn't guilt me for staying within a budget and worked with me to make the ring as perfect as possible. The ring ended up gorgeous and I cannot wait to use it to propose to my girlfriend. Thank you to everyone from CustomMade who was involved with the project. I couldn't be happier with the process and the end result!”

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Posted 1 year ago

“CustomMade was so easy to work with. From start to finish, the process was smooth and seamless. Amazing customer serve and beautiful craftsmanship. They communicated every step of the way and often responded to messages within the hour. I would recommend CustomMade for any custom piece of jewelry...they were able to use a picture of an heirloom class ring from 1968 to create a nearly identical replica for three sons. Truly amazing!”

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Posted 1 year ago

“I couldn't be happier with the experience I had with CustomMade! I wanted a fairly traditional piece but with a unique feature and they created something that was better than I had imagined. I know that my soon-to-be fiancée will love it. These folks are extremely diligent and professional, providing a wonderful experience from start to finish.”

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Posted 1 year ago

“Great customer service and quality”

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Posted 1 year ago

“The entire process was extremely simple with the help of the team. Could not have asked for an easier process.”

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Posted 1 year ago

“Best experience ever, if you are looking to work at your own pace and get exactly what you want this is the way to go, through every process they are right there with you making sure that you are getting exactly what you want.”

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Posted 1 year ago

“Very quick and responsive in the drafting procces and excellent delivery time even though I was overseas in japan”

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Posted 1 year ago

“I heard about this company from a patient and decided to look into purchasing my high school class ring for a second time. I originally purchased my on class ring at the age of 17 for a little over $600 and took very good care of it for almost 30 years. Well, I lost it in a parking lot and it was not a ring that I had seen but on one other person. As I began to search on the site to have my ring made for me again, I finally made to decision in September of 2023. The communication with this company if phenomenal and so courteous. They answered all of my concerns via email and kept me informed also sending me updated pictures. I am very pleased, I paid more but this was customized for me. The payment process was easy. I received my ring in November and I am very pleased. I would definitely recommend to my friends and family. Thank you so much for your patience and kindness towards me. I could feel it via our email exchanges. Thanks again, Mrs. Dimetress”

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Posted 1 year ago

“The team was very responsive and nice. The process was clear from start to finish and they even went back to make some extra changes after I changed my mind. I am also very satisfied with the result.”

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Posted 1 year ago

“Wonderful company, support, and products. Would highly recommend, and would return for more next time I need another piece of custom jewelry!”

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Posted 1 year ago

“Great customer experience throughout the process and delivered exactly what I envisioned.”

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Posted 1 year ago

“Great to work with, very helpful”

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Posted 1 year ago

“Very easy to deal with, prompt responses, incredibly accommodating to customer needs, made the whole process so much easier and stress free”

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Posted 1 year ago

“They were amazing. They answered all my questions and always got back to me in a timely manner. And if it was a week since I last heard they would explain what was going on and give me a time when the next step would be done. 10/10 would recommend.”

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Posted 1 year ago

“My overall experience with custom made.com was absolutely amazing! I was a little apprehensive about initiating the process because I’ve seen some projects with other online providers come out with not-so-favorable results and limited to no options for rectification or recourse. When I responded to Aleni, the consultant’s email, she was very charming, reassuring, and responsive! She got my ideas and gave me options on the approaches, working around the fact that I didn’t focus on budget up front. That put me at ease, as the focus wasn’t on the monetary part until I was ready. The sketch artist, Davit, was great and magnificently made the changes based on my feedback until we got exactly what I was envisioning! The 3D renderings gave me a little bit of pause because they looked a little more chunky than what I had in mind, but we forged ahead as they softened the edges as I requested. Karen was the lead on that part of the process, and was amazing to interact with! The gemologist, Chun, was incredible in giving me what I felt were the best options to choose from. My final selection was what I wanted and well within the range I was comfortable spending! When it went to casting and finalization, I was anticipating it to be ready a little quicker than it was, but Matt was wonderful about keeping me abreast of the status. I was happy it wasn’t rushed because the pics of it when it was ready were absolutely stunning!! Receiving the ring was just perfect! I am really astounded and excited with it! I can’t wait to propose and see her reaction! HUGE thanks to the whole team for such an important project! Top notch from start to finish!! Sincerely, Michael”

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Posted 1 year ago

“The staff was prompt, respectful, and always kept me in the loop about the progress of my ring. 10/10 would recommend.”

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Posted 1 year ago

“I wasn't sure if designing a ring entirely online was going to work, but it did! The process and stages were very clear and the different team leaders I worked with were very easy to work with, respectful, patient, and knowledgeable and I never felt like I lacked support. I had my own design in mind and they helped me hammer it down to a final beautiful ring that my fiancee absolutely loves.”

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Posted 1 year ago

CustomMade.com is rated 5.0 based on 3,923 reviews