CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,926 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,926 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 29th July 2025

Christopher Mester

CustomMade.com 5 star review on 28th July 2025

Josh Ballesteros

CustomMade.com 5 star review on 27th July 2025

Lucia Evans Morse

CustomMade.com 5 star review on 27th June 2025

Dan Andrews

1680

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent craftsmanship and service. I will use them again in future projects.”

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Posted 1 year ago

“My ring experience was amazing! The staff at Custom Made designed and built my ring quickly, efficiently, and the piece is perfect!”

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Posted 1 year ago

“I had a very, very positive experience working with Custommade on my fiancé's ring, and would absolutely recommend working with them to anyone ring shopping!”

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Posted 1 year ago

“I had a great experience. The staff was incredibly friendly and helpful and they helped me find a design that fit my ideas perfectl!”

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Posted 1 year ago

“This company will do everything possible to give you exactly what you want. They made the engagement ring for my fiance and our wedding bands, and they all turned out so much better than I ever could have imagined!”

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Posted 1 year ago

“The whole process was fantastic. The communication was clear and transparent, there was never any rush or pressure during the design phase no matter how many iterations and slight (or big!) changes I asked for. They only wanted to ensure they it was the ring that I wanted. Highly recommended and would definitely use again!”

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Posted 1 year ago

“I had nothing short of a completely positive and holistically satisfying experience with CustomMade. They make the process of acquiring custom made jewelry so effortless, smooth and enjoyable. I knew exactly what I wanted for my partner’s engagement ring and they delivered on every detail. I could also see how their service would be suitable for anyone who doesn’t t know where to start. The CustomMade team you work with are highly knowledgeable, supportive, professional, transparent and efficient. I could not be happier with my final piece which I cannot wait to present to my partner. I would absolutely encourage anyone interested in acquiring jewelry, custom made or not, try CustomMade for themselves. Again, very satisfying service that gives you much needed peace of mind and great value at a great price.”

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Posted 1 year ago

“Extremely easy process, the ring came even better than we imagined, wonderful people who worked with us and helped us out greatly.”

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Posted 1 year ago

“CustomMade made getting a ring extremely easy and stress free. The team over there were all extremely thoughtful,understanding, and extremely helpful with making exactly what I dreamed. I recommend everyone to make your ring unique yours custom at custommade! I couldn't be happier!”

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Posted 1 year ago

“Custom Made was a perfect professional experience. It was a dream to get my wife's ring custom created, and the team at CM did it promptly, with outstanding communication and assurance about the process, and they delivered a perfect result. My fiance said yes and LOVES the ring like I knew she would.”

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Posted 1 year ago

“Jane, Pauline and SK made the experience fun - they were supportive, enthusiastic and incredibly responsive. They were conscientious of my budget and helped refine my vision. My wife - even though she is the least materialistic person I know - loved the 20 yr. anniversary ring I made with them.”

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Posted 1 year ago

“The team here at Custom Made was great to work with. They helped me design an amazing engagement ring. I am no jewelry expert, so I didn't know exactly what I wanted going into the design process. I worked with several amazing team members who took the time to explain anything and everything that I had questions about. I was happily surprised by how quick their responses were. In my opinion, this is the way to create customized pieces that show someone you care. Designed by you, not selected off a shelf in a store. A way more personalized experience. Would recommend!”

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Posted 1 year ago

“Custom made blew my expectations and my fiancés expectations for a ring out of the water. No where else gives you this much control over the process or delivers so quickly and professionally!”

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Posted 1 year ago

“Great experience, would use again”

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Posted 1 year ago

“The process for my pendant did not take very long and they were communicating with me all the time with fast responses and updates. My pendant came out just like how I envisioned it to be they also help me change the bail to fit my chain. The whole experience with amazing would definitely recommend this professional service.”

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Posted 1 year ago

“Exceptional workmanship,team stayed in contact with me during whole process I am extremely happy with my ring”

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Posted 1 year ago

“It was fantastic. I walked into looking for a bridal set for my fiancee entirely unprepared. I knew pretty much nothing about center stones, pave settings, VVS clarity, or the rest. I quickly was overwhelmed by all the different options. Enter CustomMade. I told them that I was looking for a bridal set, and they pretty much took it from there. They somehow took my vague ideas for what I wanted and turned them into a gorgeous and affordable ring that my fiancee adores. They showed me pictures of a bunch of different options to get an idea of what I liked, made several sketches of possible designs, and worked with me until we had the design perfect. Selecting a center stone was a breeze- They pretty much did it for me. They found a stone for a reasonable price that was the perfect size, color, and clarity. They held my hand through the entire process and were extremely receptive to feedback. Their craftsmanship is impeccable. You could not ask for a better team to help you make your ring dreams reality”

CustomMade.com 5 star review on 14th November 2023

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Posted 1 year ago

“Truly a work of art. The team—from beginning to end—was incredibly helpful, kind, and professional as they designed and built an heirloom quality piece for my family.”

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Posted 1 year ago

“CustomMade did an absolutely wonderful job designing the engagement ring for my Fiancé. They were able to blend a mix of old with something new using a family ring as the base. My fiancé absolutely loves the final product and couldn’t be happier!”

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Posted 1 year ago

“They did a great job communicating and keeping in touch for the whole process. Very timely and delivered a great end product”

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Posted 1 year ago

CustomMade.com is rated 5.0 based on 3,926 reviews