CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,039 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,039 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

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Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 18th September 2025

1712

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Gorgeous signet ring that means a lot to our family!!!”

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Posted 1 year ago

“I am absolutely blown away by my experience with CustomMade!! Every single person assigned to my team listened to what I wanted and worked together to create my perfect bridal set (and a huge bonus: at half the price we were quoted from every other jeweler). I would recommend them to anyone looking for their dream ring!!”

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Posted 1 year ago

“It was a great experience from start to finish! The people are helpful, knowledgeable, and quick to respond to any suggestions or questions I had. I got the rush shipping because we wanted to move the engagement up, and it was so fast I could have moved the engagement up even earlier! Wonderful people and most importantly, she loved the ring!!”

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Posted 1 year ago

“This was a wonderful experience! The staff was very respectful and attentive. I am quite happy with their design based off my concept photos. They were very direct about all information needed and timely in their responses.”

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Posted 1 year ago

“I was browsing the internet to find a unique looking ring for my husband when I found this website. What a find!! We, their expertise and my ideas, created a ring that will be an heirloom in my family. Each stage of the process was explained as they tweaked the design based on my input. Each person I spoke with was professional and kept me updated so I never wondered what was happening. The turnaround time was surprising short; I found an option in my price range; but the experience of being part of the creation was so interesting and made the piece that much more special. If you're looking for that one-of-a-kind ring, then give CustomMade a try. It was a fun experience!!”

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Posted 1 year ago

“I was very happy with their customer service, speed and continuity of communications, the quality of my project and their willingness to make changes if needed. Be advised of their over spot price buyers premium for precious metals. Finished product far outweighed the cost concern, however.”

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Posted 1 year ago

“Excellent work. I have two so far, and several more coming in the future.”

CustomMade.com 5 star review on 24th May 2024

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Posted 1 year ago

“I had a great experience throughout every step of the process! Thank you!”

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Posted 1 year ago

“The communication and attention to detail by the team was fantastic. I appreciated the responsiveness and the final product. The rings were extremely high quality and I am very happy to have worked with CustomMade.”

CustomMade.com 5 star review on 22nd May 2024

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Posted 1 year ago

“Super happy! Both with the planning process, but also with the production, communication and the presentation when I got the rings! 10/10”

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Posted 1 year ago

“Very professional and attentive team who respond immediately to requests and modifications. Could not be happier. Have ordered 3 signet rings and doing 3 more.”

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Posted 1 year ago

“Love the outcome of our family crest rings. We ordered 3 back in 2018 and the result was incredible, which is why we came back again to order a 4th one. The service was super quick since they still had our design on file and could reuse it. The quality of the ring is immaculate. No question, we will be back in the future!”

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Posted 1 year ago

“The experience was flawless. My fiance loved the ring.”

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Posted 1 year ago

“This company really cares about their customers and takes great pride in their finished product! They were patient and professional and courteous during the entire process and focused on my happiness more than I could have ever imagined. Would HIGHLY recommend to anyone wanting a custom ring that will bring a lifetime of pleasure.”

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Posted 1 year ago

“We had an amazing time getting to work with CustomMade. They met all of our needs and we ended up with the most amazing pieces of art. I would highly recommend doing any kind of work involving jewelry with them. 10/10 rating from a very happy couple 😁”

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Posted 1 year ago

“Amazing! The ring turned out amazing and as expected. The company was great to work with. They made every step easy and always responded fast. I will be coming back for any future rings I want to design”

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Posted 1 year ago

“The team at CustomMade was great. I was walked through the entire process. given many different options and got nothing but tremendous support!”

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Posted 1 year ago

“They are absolutely amazing at what they do here. Me and my fiancée both wanted custom engagement rings and went through this website and both rings came out absolutely perfect. They’re so good about making sure everything is exactly how you want it throughout the whole process, and they’re super transparent about prices. I highly highly recommend”

CustomMade.com 5 star review on 21st May 2024

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Posted 1 year ago

“From the moment I started working with CustomMade I was incredibly impressed with the level of detail, knowledge and professionalism. They truly made the experience effortless and enjoyable. I purchased 4 customized signet rings, and they turned out amazingly. I had previously used Rebus but CustomMade has surpassed all my expectations. Thank you.”

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Posted 1 year ago

“The most professional small company I've ever worked with. The entire team was willing to work with me every step of the way, and let me return the ring for adjustments free of charge upon completion. I would and have recommended them to everyone I know.”

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Posted 1 year ago

CustomMade.com is rated 5.0 based on 4,039 reviews