CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,147 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,147 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 6th November 2025

Elena North

Anonymous

Zach Andrews

1733

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing service. Timely responses, and a great team. I wouldn’t trade my experience for anything, if you want something that will mean a lot to your partner, this is the place to get it made!”

Helpful Report

Posted 1 year ago

“Very great customer service and my ring came out amazing.”

Helpful Report

Posted 1 year ago

“The pendant that was made for me was above and beyond perfect. Every detail of the pendant was spot on! This was such an easy process and they took the time to explain step by step. This is the third pendant that I had made from Custom Made and they never disappoint. Thank you again Custom Made. Judyk”

Helpful Report

Posted 1 year ago

“The individuals at CustomMade made the process of designing and ultimately getting the engagement ring for my girlfriend super simple and easy. My project had some hangups with stone issues (not CustomMade's fault), but CustomMade made sure to communicate those issues with me and provide recommendations that helped create a truly gorgeous ring. I would highly recommend this company for any custom ring designs.”

Helpful Report

Posted 1 year ago

“The team was very responsive and worked to make the exact ring I was looking for. Overall very happy with the end product and would recommend. Lots of options and variations to give you the perfect ring”

Helpful Report

Posted 1 year ago

“Great experience overall!”

Helpful Report

Posted 1 year ago

“CustomMade made designing the perfect ring easy. Their staff are extremely helpfull and my now fiancee loves the ring.”

Helpful Report

Posted 1 year ago

“They made the whole process very easy, were helpful and responsive. The ring turned out great! I would highly recommend them to anyone.”

Helpful Report

Posted 1 year ago

“Great process. Got the ring exactly how I wanted. Well worth the extra time but they are very time efficient with it as well. Very competitively priced too.”

Helpful Report

Posted 1 year ago

“The ring I designed with the staff came out even better than expected. I was blown away by the communication from those working on my project. Great experience all around.”

Helpful Report

Posted 1 year ago

“Although at the begining I had some doubts about purchasing a proposal ring in the United States since I am in Spain, I am absolutely in love with the result. From the first contact with them, they make me feel secure and calm. They guided me through the whole process and I was informed and asked about any possible change and improvement. I want to highlight the pacience and love they have had through the process. I am very happy with them because they achieved success in creating the ring which I had in mind. The result is atonishing. Without any doubts, I would contact them again to design any other future jewel. In Spain, there is a future bride wearing a lovely custommade-jewelery ring :)”

Helpful Report

Posted 1 year ago

“Such a amazing team it took no time to source the gems I wanted for a special ring to propose and it came out better than any pictures could have shown thank you to custom made you guys where a please to work with”

Helpful Report

Posted 1 year ago

“As I am in the process of writing my own fantasy novel, I wanted to commemorate it by a wearable piece that is mentioned in the book. Custom made got the design spot on and I couldn't be happier with the end product. Thank you all so much!”

Helpful Report

Posted 1 year ago

“amazing ring and quality, overal very pleasant experience to work with their team on designing my own ring. couldnt have gone better”

Helpful Report

Posted 1 year ago

“I plan to propose in another month, but I will say that the ring came out amazing in my opinion. The process was great -- I was informed of every step and every detail change along the way. A+ for communication. If i wanted changes, they were made -- advice was given when I felt indecisive, and I felt very good about the entire process every step of the way after initially being hesitant to use an online jewelry service. But they are legit! Fair pricing, great communication, and I got everything I wanted and in the appropriate time frame. Would 100% recommend.”

Helpful Report

Posted 1 year ago

“I loved how collaborative and communicative the team was during the whole process. It really made me feel like I was a part of the creation.”

Helpful Report

Posted 1 year ago

“The whole process was streamline, easy, and was all in all enjoyable. Everyone I worked with was friendly and helpful and the ring came out absolutely perfect. I couldn't have asked for a better service. Would highly recommend.”

Helpful Report

Posted 1 year ago

“Their services are phenomenal, they were forgiving and gracious at every turn no matter what. The item I received was fantastic, beyond what I expected and the attention to detail was amazing. I will definitely be ordering from them again in the future.”

Helpful Report

Posted 1 year ago

“CustomMade was fantastic! They answered all my questions promptly and were very helpful. I requested a change during the process. They took the time to explain why that design choice is made, and suggested several edits that could be made and the repercussions of each one, allowing me to make final say. Gemstone selection was very easy. Ring design was based on all of my input. This was an overall fantastic experience!”

Helpful Report

Posted 1 year ago

“The entire process of designing this ring was amazing. Very quick responses and they matched every request that I had will recommend to everyone that I know.”

Helpful Report

Posted 1 year ago

CustomMade.com is rated 5.0 based on 4,147 reviews