CustomMade Jewelers Reviews

Name: CustomMade Jewelers
Rating: 4.95

5.0 Rating 4,934 Reviews

99 %

of reviewers recommend CustomMade Jewelers

5.0

Based on 4,934 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	6 - 12 Hours
Customer Service	5 out of 5

About CustomMade Jewelers:

We don’t just sell engagement rings—we help you make one that’s only yours. Designed from scratch. Crafted by hand. Made to mean more.

Visit Website

Location:

90 Sherman St, CustomMade.com,
90 Sherman St, CustomMade.com
02140

CustomMade Jewelers 5 star review on 24th August 2026

1760

Anonymous

Anonymous // 01/01/2019

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“From start to finish all the members on the team of my project were very thorough, efficient, and got to know exactly what I was wanting. They not only listened to my wants but produced a beautiful product that started with my vision and ended with a stunning piece. I thank each member of the team for your dedication to something so important to me.”

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Posted 3 years ago

“Custom was easy to work with quick to reply and made my custom engagement ring exactly what I wanted for a reasonable cost. 10 out of 10 strongly recommend”

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Posted 3 years ago

“Great experience, got my ringade super fast and got exactly what I expected.”

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Posted 3 years ago

“His Perspective: I approached CustomMade with an ambitious ring design in mind, and they blew my expectations out of the water! From day one, the customer experience through chat with specialists was superb. I was given excellent insight, recommendations, and direction for the perfect engagement ring. CustomMade provided me with multiple iterations of design sketches, always taking my design change requests seriously. After the initial sketch was settled on, they walked me through the process of choosing which type of metal and gemstone for the ring, providing me with multiple options at varying price points so that I could make the best choice for me. All this work was done before asking me for any deposit, and then only a small (~2% total cost) deposit to proceed to the 3-D rendering phase. During the 3-D rendering, I was presented with an initial model that I wasn't happy with, and provided them some feedback, which they took without issue and updated their proposed model. After the second model, I gave them even more feedback (getting a little nit-picky at this point), after which they updated the model to the final version, which was everything I wanted. At no point did they not take my feedback seriously and provide an updated design within a few days. After the 3-D model was finalized, I made a 50% total cost deposit, and they moved forward with creating the ring by 3-D printing the mold, then casting the ring using the mold. After the ring was complete, they sent high quality photos of the ring to me and made sure I was satisfied with the final product, after which I paid the remaining ~50% total cost and the ring was 2-day shipped to me. After receiving the ring, they have a policy of returning the ring if you are unsatisfied in any way, so they can make any adjustments needed. I am taking them up on a ring resizing, but other than that, the ring is beautiful and turned out better than I had hoped. 10/10 would recommend! Her Perspective: As soon as I saw the ring I knew it was different, it was special and made specifically for me. The first thing I said (after saying yes!) was, where did you get this amazing ring?! It wasn’t like anything I had seen before, yet I knew it was for me. Finding out about the detailed process that went into making my ring is indescribable - knowing that my partner didn’t just take the “easy route” (going to the mall and picking out a pre-made ring), he took months working with jewelry professionals to craft a one-of-a-kind ring. However, a new issue arose - the ring is too big! I was quickly assured that making sure the ring is perfect is part of their guarantee, and that it will be easily resized and made exactly for me and my size - giving me the ease of mind that perfecting the ring and quickly and easily be done. I cannot recommend this experience enough - I am obsessed with my engagement ring!”

CustomMade Jewelers 5 star review on 5th June 2023

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Posted 3 years ago

“Super easy process with phenomenal communication along the way. We love the design of our anniversary rings. It was exactly what we wanted and asked for!”

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Posted 3 years ago

“The entire process was excellent. I love the ring.”

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Posted 3 years ago

“Easy process with a great outcome. Beautiful craftsmanship. They really brought out visions to life!”

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Posted 3 years ago

“Friendly, informative, comprehensive and overall great customer service! Great artists and sketch writers. Absolutely loved everything about the process of putting my concept together with specialists and experts in the field. And the end result has been even better than I had expected. I had unfortunately, and perhaps somewhat naively, not counted on the steep transport fees and taxes for getting my piece from the U.S. to Belgium. Which is an experience and a knowledge that, perhaps, the next European customer could benefit from when considering the total price tag. But that's been a "me" problem more than anything. Thank you for your time and dedication!”

CustomMade Jewelers 5 star review on 2nd June 2023

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Posted 3 years ago

“From start to finish the whole experience was amazing, the team at Custom Made kept me well informed throughout the process - took my ideas and knocked it out of the park. From the initial design drawings to the end product was amazing to feel the creation come to life. My fiance was thrilled, honestly came out even better than expected. Would highly recommend if you want your fiance to have a one of kind ring built specifically for her.”

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Posted 3 years ago

“I had a custom-designed wedding ring made for my wife. I designed it and explained it in my original email to CustomMade. They were great and took it from there to drawings, 3D CAD design and then to a physical ring. It is AMAZING and she loves it.”

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Posted 3 years ago

“Every step I had an expert giving me honest advice to make the experience perfect. Product was exactly what I had envisioned.”

CustomMade Jewelers 5 star review on 1st June 2023

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Posted 3 years ago

“The team at CustomMade.com far surpassed all of my expectations in every way, and I am so so happy that I found them!! It was a truly seamless concierge-level service, that was so informational, communicative, and instructional throughout the entire process. The team took their time to help and instruct and guide through every step. They were extremely patient with me while I took a lot longer than I expected to really get my ideas out, and in the end they delivered the perfect ring. So transparent about everything, great service, phenomenal unique design, very competitively priced - EVERYTHING WITH CUSTOMMADE IS EXCEPTIONAL!! I couldn't recommend any more highly!”

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Posted 3 years ago

“Custom Made came thru with flying colors. I wanted to give my son the same mold ring I purchased for my graduation back in 92 but unfortunately, the company no longer existed. Custom Made was able to make a replica of the ring. My son was ecstatic and I am eternally grateful. Thank you all at Custom Made.”

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Posted 3 years ago

“Excellent service. Employees I communicated with were very patient and helpful. The ring turned out great and was very much like I was expecting”

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Posted 3 years ago

“They will work with you and create exactly what you want. Clarified everything I was unsure about and ultimately made a beautiful ring.”

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Posted 3 years ago

“Beautiful and such an easy process!”

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Posted 3 years ago

“WOW! That’s how I’ll start this review! Many websites have overwhelming amounts of choices while the brick and mortar stores are super high priced and commission driven. I didn’t know what I was getting into when I found your site because nobody referred me, I was just shopping around the internet for a center stone. Well, I fell down the rabbit hole and I can’t say how AMAZING you folks have been. As picky as I had to be, you folks jumped at every opportunity to make my experience better, memorable, and special to me. You guys really mean it when you say “OK isn’t good enough!” The pieces I received are absolutely stunning, and I can’t wait to give them to her. You will have pics and video very soon!!! I’ve already referred a few folks to your site and will be encouraging others to do so as well! Thank you so much again!!”

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Posted 3 years ago

“.1 Worked with me fairly well .2 Piece came out good and as I wanted. It may take some time to go through the whole process, but it worked out well for me.”

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Posted 3 years ago

“It was fun to see the whole process of initial ideas to the final product come together. I love the heirloom rings we got made through CustomMade. They communicated well through the whole process and I would highly recommend them to anyone wanting custom jewelry.”

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Posted 3 years ago

“I am impressed with the service they provide. The ring I was looking for was so specific and different but they helped me realize my dream and were very detailed and friendly in every part of the process. They worked quickly, efficiently and kept in constant contact with me. They didn't stop until I was satisfied with the result, which wasn't difficult because they are truly amazing. I thank Mikha, Ken, Bridgette, Rafa, Chermalyn and everyone who worked on this very special project for me. I will never forget the moment I received the ring, the package is so beautiful and the extra gift of the kit is very thoughtful and special. I will definitely recommend this jewelry store to everyone!”

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Posted 3 years ago

CustomMade Jewelers is rated 5.0 based on 4,934 reviews