CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,161 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,161 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 24th October 2025

Johnny Procaccio

Jules Haick

CustomMade.com 5 star review on 19th October 2025

Marney Elliott

Gift Bakumbi

1724

Anonymous

Anonymous // 01/01/2019

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“I couldn't believe how amazing these people are. Amazing experience!!!”

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Posted 3 years ago

“It was incredible. The representatives were always in contact and updated me on everything I needed to know for my project. The cost, with it being a personally designed piece, is also very reasonable. They always let me know when something would cost more and what my payment options would be. They also don't rush you by any stretch. They let you take your time through the process and work through things. The piece I received was also nothing short of phenomenal. The process is very smooth flowing, and I'll admit, at first I was skeptical. After going through it, I couldn't have been more wrong. An incredible company with great service.”

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Posted 3 years ago

“Fantastic service and amazing product.”

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Posted 3 years ago

“Incredibly happy with my necklace! They listened to exactly what I wanted and brought it too life!”

CustomMade.com 5 star review on 11th August 2022

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Posted 3 years ago

“Exactly as perfect as you'd expect!”

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Posted 3 years ago

“I can’t recommend Custommade enough!! From the initial enquiry, through to design, and the finished product. I was blown away by the level of support and detail from the team in helping me create a unique and intricate piece. And then blown away further by the finished product. Thank you Thank you Thank you Custommade. I highly reccomend!”

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Posted 3 years ago

“Great value, and great service”

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Posted 3 years ago

“Since the beginning of the process I felt comfortable and secure that they were going to make my soon to be husband‘s ring everything he wanted and more! They were attentive, quick with responses and helpful throughout the whole process of it all. I was very timid and indecisive throughout a lot of it but they constantly made me feel knowledgeable of what was going to be done and what I should be aware of. Every worker I had dealt with helped me with constant questions I had. They even worked on the ring again when I had a tiny concern about a small detail of the ring. They got on the job right away and took it in their hands to make sure I was thoroughly 100% happy with the wedding band! Which, I am. I’m more than happy! All of my envisions came to life! Thank you thank you thank you!”

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Posted 3 years ago

“Custom Made did a great job on the medallions for my climbing team awards!!! Highly recommend. Steve”

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Posted 3 years ago

“CustomMade are an amazing company! They helped me design my girlfriends engagement ring and made sure it came out absolutely perfect. They are extremely patient and willing to work with you to take an undefined idea and turn it into a real, beautiful work of art. I can’t thank them enough for helping me create a unique ring to represent my relationship. I highly recommend their services.”

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Posted 3 years ago

“My experience with custom made was phenomenal. Amazing customer service. Outstanding staff. Lois in lead design was spot on with helping me get my ring design. He was very patient and more then helpful getting my ring just right. His team and he did and amazing job. Vincent in production lead was very helpful and made sure my ring came out perfect. He and his team did a beautiful job finishing the ring and having it come out better then I could imagine. The entire time I felt more involved in creating this family heirloom. I could not have made a better choice in having this very important ring made by CustomMade. Ty CO owner also made sure to reassure me if I needed anything or had questions about my ring. They would be more then happy to help me with it. I honestly can not thank you all for the is ring I had made after my father and my family heritage. Bless you custommade team. You are all amazing and wonderful.”

CustomMade.com 5 star review on 10th August 2022

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Posted 3 years ago

“My experience with Custom Made was unmatched. I had no idea what I was doing and only had a vague idea of what I wanted the product to be. All the people I worked with were incredible and made sure to get me exactly what I wanted within the necessary timeframe. And I got it even earlier than expected. Greatest customer experience I’ve ever had.”

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Posted 3 years ago

“I came into the process with CustomMade knowing nothing about jewelry, diamonds, metal types - nothing. The entire team, from management to design team and production made the process simple and easy. Most importantly they encouraged my countless revisions and edits until the engagement ring was perfect. A few years later and I've now just received our wedding bands as a repeat customer. My fiance loves the fact that her ring is as unique as her. Thanks CustomMade!”

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Posted 3 years ago

“Your website is easy to use, and your customer service is great.”

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Posted 3 years ago

“If you are looking for great service and a fantastic piece of jewellery at the end, then this company is the one for you. Each member of the team from the start to the finish were exceptionally helpful. My partner loves her ring. Thanks to all at Custom Made!”

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Posted 3 years ago

“I was so impressed with the quality of service and professionalism of CutomMade! From start to finish they matched my level of enthusiasm and took great care of me as we endeavoured to create the best ring possible for my partner! I can’t wait to give my partner her ring as it was so specially and finely crafted.”

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Posted 3 years ago

“The team was on top of the project since day 1 and was on my side the entire time. They understood my ideas and reasons completely and provided excellent service!”

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Posted 3 years ago

“The final product is great, the process was simple, and the staff were working with me very well, every step of the way. If you want custom work done, CustomMade is the place to go. I would suggest however, that CustomMade look into different word engraving capabilities, so that it's not just a single line of dialogue, or so limited in character amounts.”

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Posted 3 years ago

“I had 2 pieces designed at 2 different times. The first piece was a 2 ring set, engagement and wedding ring. I spoke to the design team and the rings were done to look like a wave. Diamonds on the sides with a Blue Topaz centre stone. Absolutely stunning, as both rings came together to look like one. The second piece fits perfecting into the first. 1 beautiful diamond with 3 on each side of the platinum band. Again absolutely stunning. The experience was wonderful and the results spectacular.”

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Posted 3 years ago

“From the start, the whole team was very professional and thoughtful. I was at ease very quickly which (to me at least) is very important with this kind of experience. I was guided through the whole process. In the end the ring was as perfect as expected, I am really happy about it. I hope I will be able to share pictures soon as I am still working on my proposal! Thank you custom made!”

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Posted 3 years ago

CustomMade.com is rated 5.0 based on 4,161 reviews