CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,041 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,041 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

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Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 18th September 2025

1712

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“CustomMade worked hard to make sure my ring was well designed, and kept reminding me about the project, which was great because to do something right takes time, but that time can cause it to fall out of mind. I really appreciated their reaching out to check (and re-check) with me every step of the way!”

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Posted 1 year ago

“The overall experience with Custom Made was great. I submitted the initial inquiry in January and received the ring about three months later. There were a couple of issues during the casting and gem sourcing but I was notified of them and always given updates throughout the process. Communication was excellent. The product itself looked exactly as I wanted and the price was reasonable as well.”

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Posted 1 year ago

“CustomMade was fantastic. I knew nothing about ring shopping when I set out to buy the engagement ring. I stumbled upon CustomMade, did some research, and hesitantly decided to give it a try. Their team was so helpful, encouraging, and available. They answered any questions I had and were more than willing to make adjustments as the process went on. They never made it feel like I was asking for too much or too often. The specialists were helpful, gave me great options within my price range, and all of the projected dates they gave me were accurate. On my particular ring, they ended up messing up the band. They noticed it before placing the diamond on it, told me that there had been a hiccup, and expedited my order to make a new ring to ensure that it was done correctly. The ring turned out perfectly and it's exactly what I imagined.”

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Posted 1 year ago

“5 star experience. Excellent craftsmanship. I could not be more satisfied.”

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Posted 1 year ago

“Getting jewelry custom made is time consuming and laborious, however, the team at CustomMade was fantastic. The process was organized, straight forward and the staff were very helpful. The finished piece was exactly as I envisioned and it was very rewarding to see it come to life. It’s art. 10/10 in my opinion.”

CustomMade.com 5 star review on 29th April 2024

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Posted 1 year ago

“I could not be happier with this company. They were amazing every step of the way! Having the ability to customize every aspect of the ring for me is invaluable, especially with the convenience of doing it from home. We even came in under budget!”

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Posted 1 year ago

“I requested a very particular ring design with only rough sketches to go off and it turned out wonderfully. The site worked really well to convey my initial ideas and staff were in constant communication with me all through the process.”

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Posted 1 year ago

“I had a wedding band created. The project contact kept me updated constantly on the status of the work. He let me know up front what steps there would be, and when they would happen. When there was an unavoidable issue, he let me know promptly. I requested several changes during the design phase, and they were all graciously accepted. The process was not quick, but it was not unreasonably long, and since I was always made aware of the status of the work, it never felt like it was taking forever. Ultimately, I got a lovely wedding band, that I love!”

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Posted 1 year ago

“I have had 2 custom pendants made and both were perfect. The people are a joy to work with.”

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Posted 1 year ago

“Mr. Wilson, I would like to start with a thanks to you and your team for a beautiful piece. It’s exactly how I hoped it would be. I have been reluctant to respond but I believe that this will help you in your future clients. Things I believe that would bring more of an exciting experience for people would be progress photos through the process. That’s the biggest part of having something custom made, without it, it’s just another ring off the shelf. I was constantly told that no pictures can be taken through the process. To be honest, I thought the whole thing was a scam. As a business owner of some thirty years, I’ve seen my share of scams and that’s how I felt with the front-end of the process. I wish you and your company success in the future. Jeff”

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Posted 1 year ago

“Great quality for my ring and great customer service. Would definitely recommend using. My ring came out beautifully and exactly what I wanted.”

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Posted 1 year ago

“Very helpful staff and during the whole process helping me feel less worried about purchasing online. I was skeptical at first but am so happy I took the step to buying this ring.”

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Posted 1 year ago

“They helped me make my dream a reality. Every single person I met with throughout the process was incredibly transparent, helpful and kind. They explained every step and were always willing to adjust something or answer any questions I had. And the ending product was even more stunning than I had imagined. I gave them a picture of a fictional ring to replicate, and they did it so well that it easily outclassed any prop. I'm so thankful I found this place, and hope that they can continue to give everyone else the jewels of their dreams.”

CustomMade.com 5 star review on 27th April 2024

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Posted 1 year ago

“We couldn't be happier with our wedding rings. Within a short timespan, the Custom Made team made it all happen seamlessly, responding promptly to every question, providing beautiful options and drawings and keeping the ball rolling to meet our deadline.”

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Posted 1 year ago

“CustomMade helped me bring my ideas to life, resulting in a beautiful product. Their team was very helpful and broke down every detail from materials to the design schedule. CustomMade had incredible customer service with an exceptional response time. I was also able to get my finished piece very quickly without feeling rushed.”

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Posted 1 year ago

“CustomMade is such an amazing company to work with! I had an engagement ring and a wedding band made, and the process is outstanding. They communicate with you every step of the way and are very patient with your ideas and needs. I would highly recommend them if you are looking for something one of a kind.”

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Posted 1 year ago

“Amazing experience, customer service is fantastic, the ring is even better! The prices and options are way better than other online jewlery stores that say they offer "custom " rings. This site actually pairs you with a professional jewlery designer who will sketch multiple designs for you, let you modify and even generate a 3D model of your dream ring! Already recommended to 2 of my friends (one of which has already purchased his own through CustomMade)! They are also very considerate of your budget and do not try to upsell you. They find the perfect design and stone to fit your budget and go above and beyond to make sure it is exactly what you want before you even spend a penny! Thanks CustomMade and the team for my dream engagement Ring I could not have done it without you!”

CustomMade.com 5 star review on 24th April 2024

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Posted 1 year ago

“CustomMade was a great experience for designing and creating my partner's engagement ring. The team was very helpful and always provided timely communication. The process is so much different than typical ring shopping online, but if you're looking for something different than standard engagement rings, or want to add a personal touch to your jewelry then I would recommend CustomMade.”

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Posted 1 year ago

“Custom Made did an amazing job at helping me create my fiance's wedding ring. Great prices! They always kept me updated on where my ring was in the process and helped me interpret my ideas for the ring to create something beautiful! I will definitely be recommending Custom Made to anyone I can.”

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Posted 1 year ago

“Working with the designers at Custom Made was a fun and pleasant experience. They took my vague design ideas and created a beautiful, Custom engagement ring. They turned around quickly with any of small design changes I came up with. The shipping was very quick with signed reciving. The packaging was over the top professional. I would highly recommend working with them on any jewelry and would work with them in the future if necessary.”

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Posted 1 year ago

CustomMade.com is rated 5.0 based on 4,041 reviews