CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,046 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,046 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

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Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 18th September 2025

1708

Anonymous

Anonymous // 01/01/2019

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“They were extremely kind and patient with all my requests and questions. I made a ton of changes and they were always happy and willing to accommodate me. Their communication and timing is great, they kept me updated every step of the way!”

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Posted 3 years ago

“I had the best experience working with this company..if you are on the fence about a custom ring ..do it..you will not regret it ..from the initial contact with them all the way to the end was way more than I could have asked for ..and everything turned out great. They went above and beyond to make sure everything was perfect and exactly how I wanted it”

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Posted 3 years ago

“We had a very specific design goal and couldn't find "the ring" anywhere... I went to countless stores in person and went through the process on a few online sites but when I dove deeper into things nothing felt right. I stumbled upon custom made and was pleasantly surprised at how easy it was to get started. Let me tell you, they work until they get things right... To say we were picky would be an understatement and the back and forth between us and the designers was exhausting, probably more so on our end. The fact that you only have to pay $100 to get a 3D render is pretty spectacular. We finally got the ring right and it was smooth sailing afterward. There was a quality control issue after the initial casting and gem setting, they let us know right away and the ring was scrapped and recast/reset. She could not be happier with the final product and as an added bonus... she said yes!”

CustomMade.com 5 star review on 19th June 2022

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Posted 3 years ago

“Very positive experience from start to finish, with knowledgeable, friendly, and responsive service from every person at every stage of the process. And the final product was perfect—she absolutely loves it! I would highly recommend to others!”

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Posted 3 years ago

“I enjoyed the the experience. Speaks to you all the way through the project and makes sure that it’s correct.”

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Posted 3 years ago

“I started out being very skeptical because an online business can be sketchy. However, I was happy I tried CustomMade they created a piece of jewelry I wanted. They kept me updated along the way until it was finished. There was only one thing that bothered me, the finished piece had some issues. I got offered help to fix it but decided to accept it due to not having enough time to return and have looked at it. Other than that this was my first time having custom-made jewelry made and it was a pleasant experience. Thank you~”

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Posted 3 years ago

“Absolutely the most pleasant and understanding people that work seamlessly together with you and your schedule! I'm so in love with the beautiful custom pieces the designers helped create, and the stone specialists that worked patiently with me on picking out a stone that was the exact shade i had in my mind. Wonderful experience!”

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Posted 3 years ago

“These people do AMAZING work. They stop at nothing to make sure you get the ring of your dreams. They work so hard and produce fantastic rings!”

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Posted 3 years ago

“Everything in the process, from communication, to design, to timeframes, to reviews and delivery was all well thought out and followed through by the consultation, design, and manufacturing team. I cannot thank the team enough and my fiancée (wife by October first) has been nothing but thrilled with the results. This is the go-to place for custommade rings and jewelry.”

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Posted 3 years ago

“The worst people to ever deal with, the most terrible set of people! You have to glue details to their brain before they can carry them out. You can imagine with how much cufflinks worth over $10,000 I have ordered from these terrible people they still went ahead to miss producing a whole $2400 worth of cufflinks from my last order, after the long months of waiting, cufflinks arrived uncompleted, this is just a tip of the terrible experiences I've had with this nonsense people!”

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Posted 3 years ago

“Every employee at every stage of the process was beyond helpful in creating my ring.”

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Posted 3 years ago

“Great. The product was amazing.”

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Posted 3 years ago

“Absolutely amazing from start to finish. Will definitely use this service again.”

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Posted 3 years ago

“My husband and I ordered our wedding suite from Custom Made. We couldn't be happier with the produxts and the process.I have to be honest, right before we placed our order for the first ring I was nervous because they were an online retailer and I had never heard of them before. When the ring arrived, it was beautiful! I took it to two local jewelry stores for appraisal and was told the ring was authentic, and the value was very close to what we paid for it. I couldn't be more happy with this company! They were professional throughout the entirty of the process. They guided us through the design step by step, and the finished projects look almost exactly like the digital rendering. They went above and beyond to make sure we were satisfied with our pieces, and I can tell they take pride in their work. If I had another luxury jewelry need, I would commission them right away!”

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Posted 3 years ago

“Great customer service. The final product (a customized signet ring) was better that I could have imagined. I love it!”

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Posted 3 years ago

“Wonderful company,craftsmanship second to none.im a repeat customer,very happy with my experience”

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Posted 3 years ago

“Great ring at an even better price!”

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Posted 3 years ago

“Couldn’t be happier with the entire process!! Had a lovely custom engagement ring made for my boyfriend and the wedding band got designed and everything. I love that they save the design of the wedding band for when I’m ready to have that made too. I might even have a ring made for myself at some point. 10/10”

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Posted 3 years ago

“I didn't have to sort through a million choices. I had seen other rings and had an idea of what I wanted and CustomMade took my idea and made it even better. Every step I was able to give input and get feedback on the development. They worked with me when I was on a close deadline to get the rings to me on time. The staff was friendly and meticulous about everything I hadn't thought of. 10 out of 10 for my engagement ring, I will be back when it's time for the wedding ring.”

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Posted 3 years ago

“Easy and prompt communication which made making my decisions easy”

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Posted 3 years ago

CustomMade.com is rated 5.0 based on 4,046 reviews