CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,896 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,896 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

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Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 15th July 2025

1675

Anonymous

Anonymous // 01/01/2019

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“CustomMade was SO great to work with. They were responsive and unbelievably accommodating to all of the (MANY) changes I asked for/options to see as sketches as well as 3D designs (which is work in and of itself!). As they are a somewhat new and growing business, there were a few hiccups along the way, most notably because the center stone I wanted was such a unique/oddly specific shape/dimension and upon paying for it learning that it would not be able to be set in the way my original design had confirmed (4 prongs vs 6). The jeweler found only after I’d secured the center stone I wanted that it could not be made based on the sketch I OK’d. Because each stone they purchase is for an individual design, they weren’t able to sell it back and I had to end up paying for a large percentage of the stone and never received it but ended up using stones I already had. With all of that noted, I want to reiterate how accommodating everyone was and how helpful and kind they were. They made a beautiful vintage inspired custom band for me which came out perfectly. Again, I initially wanted a hexagonal center stone. Without these complications, (even with them) I 100% absolutely recommend working with CustomMade!”

CustomMade.com 5 star review on 8th September 2024

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Posted 10 months ago

“The process from designing, crafting, paying, and delivering the ring went smoothly. I am thankful I could make a custom ring in a timely fashion while staying within my price range.”

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Posted 10 months ago

“I switched ideas a lot in the begining and appreciated all the patience. The ring came out perfect and in an awesome box.”

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Posted 10 months ago

“Overall, great experience! Created a ring with the family crest on it as a gift for my husband - It came out perfect! They listen to my requests and gave me recommendations when I needed it. The process was so easy from Start to finish. At no point did I feel any pressure and at no point did they try to convince me to get the most expensive option. Highly recommend this company and looking forward to working with them on future custom items!”

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Posted 10 months ago

“Custom made did an excellent job creating an engagement ring for my fiancée. Everything about them from start to finish was as simple as possible without skimping on quality.”

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Posted 10 months ago

“Very professional. Good at updating”

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Posted 10 months ago

“I was looking for wedding rings on-line for myself and my partner, and stumbled on CustomMade. From the beginning they were helpful as I slowly made decisions regarding design and cost. They were quick with responses to my questions, and willing to make changes along the way. I received both rings in plenty of time. Having something "custom made" for the occasion was an additional bonus.”

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Posted 10 months ago

“I loved working with custom made to bring my dragon ring to life!”

CustomMade.com 5 star review on 4th September 2024

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Posted 10 months ago

“Good service, quick responses etc. overall a beautiful piece just like I wanted it to be. The staff takes their time to make your individual dream come true. Even after weeks of experiementing they still agreed without hesitation to change something from the beginning. It was very nice working with you guys !!”

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Posted 10 months ago

“The piece was nicely done. I am so pleased. Will recommend to my friends.”

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Posted 10 months ago

“At first I was very on edge as it was a business that I haven’t heard of and it was a lot of money to risk. But as I was communicating with the team, they was very quick at replying and patient when helping me pick the perfect ring. They was amazing and I would happily recommend them to everyone”

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Posted 10 months ago

“Great work and great response time! I love how the ring turned out and I appreciate all the hard work this group puts in. If I need another custom ring, I will come here!”

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Posted 10 months ago

“It was an absolute pleasure working with Custommade! The team was incredibly attentive to every detail, ensuring that the ring was crafted to perfection. Their craftsmanship and dedication truly exceeded my expectations, and the final product is nothing short of stunning!”

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Posted 10 months ago

“The overall experience was fantastic. Everyone that that I spoke to along the various stages of making my ring was extremely helpful and quick to respond. The final ring has come out beautifully and I am very happy with it!”

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Posted 10 months ago

“Fantastic customer service and very willing to help whenever I had questions about my order”

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Posted 10 months ago

“From start to finish, the team at Custom Made was extremely responsive, understanding and patient. We asked for an engagement ring design that incorporated Indian elements and provided a few inspiration photos from rings we found online. The team was quick to respond and delivered on each request promptly. We went through quite a few rounds of modifications as the design came to life, but the design the team came up with was excellent right from the start. The final piece honestly exceeded expecations and looked even better in real life than the images from their photoshoot. The quality of the ring is fantastic (gems, metal, casting). Will definitely be working with them for our wedding bands!”

CustomMade.com 5 star review on 28th August 2024

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Posted 10 months ago

“Words cannot describe how exceptionally well the Custom Made team treated me as a customer. From the early design phase on I was handled by different team members specializing in each part of my custom build for my soon to be fiancés engagement ring. The team was very quick with getting back to me regarding any questions or design changes (1-2 days). They were beyond knowledgeable, very professional and friendly, something you see less and less now adays especially as businesses grow. I can’t recommend the Custom Made team enough and this was my first time working with them! If I need anything made in the future I won’t be hesitating to work with them again. They truly brought my idea/vision to life with this ring in every detail 10/10 and I know the soon to be fiancé is going to be in awe.”

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Posted 10 months ago

“My husband was a navy diver for 12 years and was saying how he really wanted a ring with the Mark 5 helmet. I found Custom Made and they immediately started the process, making it so easy and showing me pictures of different examples so it could be completely custom. I almost thought it was a scam because of how easy it was and how awesome the customer service was walking me through each process. I received it in time for my husband’s birthday, in a beautiful box that I didn’t even need to wrap it, and he agrees that this has been his favorite gift I’ve ever gotten him. I 100% recommend Custom Made”

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Posted 10 months ago

“Simplified process that was eye opening and informative. Allows me to talk with the rep about style, ideas and brainstorm a bit. I’d say you do need to have some idea in what you are looking for but the process so so streamlined and laid out. Very happy with the ring that was created ‼️”

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Posted 10 months ago

“I started this project without any knowledge about shopping for engagement rings or diamonds. By the end, the team educated me enough that I felt well-informed and understood the important details when shopping for a ring. Thank you. After hearing my high-level ideas and details, the team incorporated those ideas in to something that is visually stunning and custom. The team consistently set proper expectations and continued to make adjustments as I better understood what I was looking for. The customization part was important to me and the team exceeded all expectations. The value of CustomMade is terrific. I set my budget on the lower-end of my range because I assumed there would be times where I'd want to pay for upgrades. No matter how much I tried to "break my budget", the team was able to take all details I wanted and keep the project below my budget. When it came time to pick the diamond, I was able to splurge on quality well above what I thought I could afford and still keep my budget below my threshold. Overall, this has been a great experience and I'll certainly be back to help design my own ring or future jewelry. Update: I proposed to my girlfriend (now fiance) and she was shocked at how beautiful the ring was. Funny enough, her married friends told her in secret that her ring was prettier than their own, which is high praise for CustomMade. Highly recommend!”

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Posted 10 months ago

CustomMade.com is rated 5.0 based on 3,896 reviews